File Manager Support

Hello Dang Caesar,

Thank you for your positive review of our plugin.

We’re glad to hear that you find our plugin helpful. Your feedback is valuable and motivates us to continue improving the plugin.

If you have any ideas or suggestions for enhancements, please don’t hesitate to share them with us at [email protected]. We always appreciate hearing from our users.

Best,
WP File Manager Support

Hello ashique12009,

Thanks for taking the time to leave us a review.

There could be multiple reasons that the WP file manager is not working on your website.
We are happy to help you with the troubleshooting process.

Please post your query in the support forum so we can assist you.

Best,
WP File Manager Support

I hope you are doing well.

You can enable the option to add all the files uploaded through the file manager to the WordPress media library.

Please navigate to WP File Manager>Preference> Check the checkbox next to “Enable Files Upload to Media Library?” and save the changes.

After enabling this option, All files uploaded through the WP File Manager will be automatically added to the WordPress media library.

Best,

WP File Manager Support

• This reply was modified 6 months, 2 weeks ago by File Manager Support.

Thanks for discovering this conflict and sharing it with us.
It will help other forum members. We appreciate it.

Have a great day ??

Absolutely, any changes made to scripts and files using the file manager’s code editor are permanently saved. This applies to all the files and scripts that you have edited and saved. These changes will persist even if you deactivate or completely remove the plugin from your WordPress site.

Hello Graham,

We hope you are doing well, and we apologize for any inconvenience this may have caused.
We understand the importance of security and reliability when it comes to file management on the website.

We want to assure you that the CVE-2023-6825 vulnerability issue you mentioned has already been addressed and resolved in the subsequent releases of WP File Manager 7.2.2. and WP File Manager Pro version 8.3.5. We have cooperated with Wordfence security team and they have confirmed this fix.

To verify this, you can visit the following link on the Wordfence website:
https://www.wordfence.com/threat-intel/vulnerabilities/detail/file-manager-and-file-manager-pro-multiple-versions-directory-traversal.

Additionally, there is a detailed blog post on the Wordfence website discussing this issue and its resolution.

We recommend contacting your hosting provider and requesting that they whitelist the WP File Manager plugin now that the issue has been fixed. This should ensure smooth and secure file uploads without any further interruptions.

Thank you for your understanding.

Best regards,
WP File Manager Support

Thank you for your positive feedback! We’re thrilled to hear that you’re having an excellent experience with the WP file manager and support.

Warm Regards,
WP File Manager Support

Hello ajaykasam1?,

I hope you are doing well.

In response to your inquiry, any changes to the wp-config file or php.ini file made using the code editor of the file manager are permanent. These changes will remain there even if you deactivate or completely remove the plugin from your WordPress site and will not be erased upon deletion of the plugin.

Thanks,
WP File Manager Support Team

Hello tonyWord1234,

Thank you so much for your positive feedback! We’re delighted to hear that WP File Manager has made your life easier.

If you have any questions or feedback, please don’t hesitate to contact us.
We appreciate your support! ??

Regards,
WP File Manager Support

Hey collaborativecards,

That’s fantastic to hear! We’re thrilled that our plugin has become an integral part of your WordPress experience and that it’s working perfectly for you across all your sites.

Thank you for your support and for choosing File Manager.
Please feel free to contact us if you have any questions or need assistance.

Regards,
WP File Manager Support

Hello Atta Ur Rehman,

We hope this message finds you well.
It is possible to automatically create a user folder and assign them a specific folder within the WP File Manager Pro version upon registration.

For example, when a user like “David” registers and accesses the file manager, a dedicated folder will be created for them automatically. They will only have access to their own folder, which ensures privacy and organization.

If you have any further inquiries or need assistance regarding WP File Manager Pro features, please reach out to us through our support page at https://filemanagerpro.io/contact/.

Thank you,
WP File Manager Support

• This reply was modified 7 months, 2 weeks ago by File Manager Support.

Hey ncormierdesign,

Thanks for the confirmation.
To assist you more effectively, we recommend enabling debug error logs on your website. To do this, please follow these steps:

Locate the wp-config.php file in your website’s root directory.
Insert the following code:
define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
(Note:- If this code define(‘WP_DEBUG_LOG’, false); is already there in your wp-config.php file, change the value from “false” to “true.”)

Once you’ve enabled debug error logs, please proceed to replicate the issue or perform the steps that trigger the error. This will generate a debug error log file within the “wp-content” directory.

Please download and share the debug error debug.log file with us via email at [email protected].

Best Regards,
WP File Manager Support Team

Hey ncormierdesign,

Hope you are doing well.

If you’re using the paid version, please reach out to us via our contact page here:- https://filemanagerpro.io/contact

For users of the free version, you can try the following solutions:

1. Sometimes, an HTTP error 500 is caused by a conflict with other plugins. Please disable your plugins one by one to identify if there’s a conflict.
2. If the issue persists after disabling all plugins except File Manager, please share the PHP version currently running on your website.
   Best regards,
   WP File Manager Support

Regards,
WP File Manager Support

• This reply was modified 7 months, 3 weeks ago by File Manager Support.

Thank you for the acknowledgement. We are happy to know that your concern is addressed through our previous response.
We make it a priority to respond promptly to our customers. It’s possible that our email ended up in your spam folder. We are already working on this.

Regards
WP File Manager Support

Hello marksmio,

We already responded to question on the previous thread.
Please check the solution provided in there.

Thanks
WP File Manager Support