fewturewebdesign

Hi Dan,

since we are offering highly customizable and custom products, we can not set a static weight for our products. Also, the same WooCommerce product, in our case a steelbeam, could be configured in several different ways, which results in different weights for the same ‘product’.

That’s the main reason, why we need to set the weight per cart item, and not per product. Does that make sense?

Would there be a possibility, to include a setting for a ‘custom class’ to retrieve the weight for? Or is our use case to rare. Maybe you could include such functionality hidden under some kind of ‘developer/expert features’.
That way, we do not need to change the related code for each update.

Looking forward to your answer and thank you for your support!

Best regards,
Walid

Hi Dan,

thank you for the fast reply!
We have figured out the issue, and we think, that it is related to the way, in which the product weight is calculated.

In the PackageConverter.php we have changed line 143, where it gets the product weight directly, by calling $product->get_weight().

Since our custom weight is stored as a new variable in the cart items only, we need the cart item weight. Therefore we changed it to $_item['new_weight'].

Would the use of cart items to retrieve the weight be something that could be considered changing in an update? Maybe we did miss something.

Since cart items normally have the same weight as the product itself, functionality would still work for normal use cases, and additionally, for use cases, in which the cart item is modified dynamically. It makes the use of ‘quantity’ obsolete as well, since the weight is multiplied by quantity of products already.

Best regards,
Walid

It is nothing but a shame, that such a crucial and easy option is not implemented in the plugin. Are you guys sleeping?

Who the hell of our customers will understand what ‘Popular Payment methods’ mean? People need to know before clicking on the tab!!!

Come on, relying on 3rd party plugins to change a string is just embarassing!

Hello, and sorry for the late response.

We managed to solve the issue:
It is a WooCommerce Bug, which results in txes not being processed correctly with refunds.
Whenever someone refunds an order, WooCommerce keeps the inital taxes on that order in its calculations.

You have to change the order-status from ‘Refunded’ to ‘Cancelled’ for Woocommerce to understand, that the taxes should be removed!

We hope that we could help someone.

Hello and thanks for the fast response!

You brought us on the right track!! The tax for the orders that were refunded, still show up as in the total taxes in the analytics dashboard as well as the reports… How can that be, and how can we adress this issue? The refunds were handled by the standard PayPal extension. We have included one of those refunds:

https://snipboard.io/sAISrq.jpg.

We would be happy if you could provide us with further help!

Thank you.

Hello,

yes, unfortunately we can not cancel the order and even couldn’t since it does not show up under orders anways.

the product that got ordered with wrong prices is the following:

https://stahltraeger24.de/produkt/hea-traeger-stahl/

Also, we are already using store front as our theme, and only some customers orderer with the wrong prices. We had received orders on the same day with the correct prices.

*EDIT*

We are not using storefront but the superstore theme by woocommerce. But as we mentioned, the website shows up fine for the majority of the customers. Deactivating plugins would not benefit us, since we have no acces to the devices that our customers used for ordering.

• This reply was modified 2 years, 11 months ago by fewturewebdesign.

Hi @margaretwporg !

Thank you for the quick response.

Yes, this really is a unique situation unfortunately…

We thought of a caching issue as well, but this makes no sense, since this was not a returning customer, but a completely new one. Also, this happened with 3 orders yesterday, which could not be a coincidence. A second customer that was called clearly stated, that he had visited the website on 2 different devices, and both showed different prices. He of course ordered on the latter. ??

Here is the copied system report:

### WordPress Environment ###

WordPress address (URL): https://stahltraeger24.de/wordpress
Site address (URL): https://stahltraeger24.de
WC Version: 6.4.1
REST API Version: ? 6.4.1
WC Blocks Version: ? 7.5.0
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.3.2
Log Directory Writable: ?
WP Version: 5.9.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: de_DE_formal
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.28
PHP Post Max Size: 200 MB
PHP Time Limit: 30
PHP Max Input Vars: 3000
cURL Version: 7.58.0
OpenSSL/1.1.1

SUHOSIN Installed: –
MySQL Version: 5.7.37-nmm1-log
Max Upload Size: 200 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.4.1
WC Database Prefix: wp_
Datenbank-Gesamtgr??e: 137.36MB
Datenbank-Datengr??e: 115.86MB
Datenbank-Indexgr??e: 21.50MB
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wp_wpmailsmtp_debug_events: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Daten: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpml_mails: Daten: 0.94MB + Index: 0.00MB + Engine MyISAM

### Post Type Counts ###

attachment: 191
custom_css: 1
nav_menu_item: 16
option-tree: 1
page: 21
post: 5
product: 6
revision: 625
shop_order: 1121
shop_order_refund: 20
slide: 5
wp_global_styles: 1
wpcf7_contact_form: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (23) ###

AGB-Connector der IT-Recht Kanzlei: von Inpsyde GmbH – 2.1.0
Birds Custom Login: von Frédéric Serva – 1.0.8
Contact Form 7: von Takayuki Miyoshi – 5.5.6
Custom Favicon: von Harish Chouhan – 1.0.3
Disable Real MIME Check: von Sergey Biryukov – 1.0
Duplicator Pro: von Snap Creek – 4.5.2
Dynamic Widgets: von Qurl – 1.5.16
ez Form Calculator Premium: von Michael Schuppenies – 2.14.0.2
Easy Google Maps: von supsystic.com – 1.11.5
Google XML Sitemaps: von Auctollo – 4.1.1
Loco Translate: von Tim Whitlock – 2.6.1
MainWP Child: von MainWP – 4.2.1
Regenerate Thumbnails: von Alex Mills (Viper007Bond) – 3.1.5
Short URL: von KaizenCoders – 1.6.4
WooCommerce Blocks: von Automattic – 7.5.0
WooCommerce Custom Product Tabs Lite: von SkyVerge – 1.7.5
WooCommerce PayPal Checkout Gateway: von WooCommerce – 2.1.3
Germanized für WooCommerce: von vendidero – 3.9.0
WooCommerce Zoomifier - The Ultimate Responsive WooCommerce Magnifier: von The WP Instinct Team – 1.6
WooCommerce: von Automattic – 6.4.1
WP Admin No Show: von Doug Sparling – 1.7.0
WP Mail Logging: von Wysija – 1.10.4
WP Mail SMTP: von WPForms – 3.4.0

### Inactive Plugins (1) ###

Easy WP SMTP: von wpecommerce
alexanderfoxc – 1.4.7

### Settings ###

API Enabled: ?
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop-Basis: #6 - /shop/
Warenkorb: #7 - /cart/
Kasse: #8 - /checkout/
Mein Konto: #9 - /mein-konto/
Allgemeine Gesch?ftsbedingungen: #464 - /agb/

### Theme ###

Name: stahltraeger
Version: 1.0
Author URL: https://www.woothemes.com
Child Theme: ?
Parent Theme Name: Superstore
Parent Theme Version: 1.2.1
Parent Theme Author URL: https://www.woothemes.com
WooCommerce Support: ?

### Templates ###

Overrides: stahltraeger/woocommerce/archive-product.php Version 2.0.0 ist veraltet. Die Hauptversion ist 3.4.0
stahltraeger/woocommerce/cart/cart.php Version 3.5.0 ist veraltet. Die Hauptversion ist 3.8.0
stahltraeger/woocommerce/global/quantity-input.php Version 3.6.0 ist veraltet. Die Hauptversion ist 4.0.0
superstore/woocommerce/single-product/tabs/description.php
superstore/woocommerce/content-product_cat.php Version 2.2.0 ist veraltet. Die Hauptversion ist 4.7.0

Outdated Templates: ?
					
					
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### Action Scheduler ###

Abgebrochen: 1
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Abgeschlossen: 294
Oldest: 2022-04-20 10:37:36 +0200
Newest: 2022-05-04 23:03:34 +0200

Ausstehend: 5
Oldest: 2022-05-05 05:32:47 +0200
Newest: 2022-05-09 14:07:24 +0200

### Status report information ###

Generated at: 2022-05-05 00:37:13 +02:00

The site url is the following: https://www.stahltraeger24.de