One or more providers reported an error

  • Resolved pusti300

    (@pusti300)


    3 years ago

    Hi there,
    I tried to install the free version to check if it works and then upgrade to the PRO version. Unfortunately it doesn’t seem to work ?? I always get the same errors for all three carriers that are connected in shipstation. Like this:

    `[canada_post_walleted] => Array
    (
    [Message] => An error has occurred.
    [ExceptionMessage] => One or more providers reported an error
    [ExceptionType] => SS.Core.Utilities.Rates.Exceptions.RateException
    [StackTrace] => at SS.Core.Utilities.Rates.RateUtility.GetRates(Nullable1 carrierId, Nullable1 providerId, Nullable1 warehouseId, String fromZip, String country, String postalCode, String city, Nullable1 weight, UnitOfMeasureWeight weightUnitOfMeasure, Nullable1 package, Nullable1 l, Nullable1 w, Nullable1 h, UnitOfMeasureDimension dimensionUnitOfMeasure, Confirmation confirmation, Int32 insuranceProvider, Nullable1 insuredValue, Boolean allowSelection, Boolean residential, Nullable1 nonMachinable, OrderPackage[] packages, CustomsItem[] customsItems, Nullable1 billDutiesToSender, Nullable1 saturdayDelivery, Nullable1 alcohol, String shipState, OrderSetting[] settings, Order order, Warehouse warehouse, Boolean primaryProvidersOnly, Address destinationAddress) in D:\buildAgentFull\work\8e15a453e647e65a\SS.Core\Utilities\Rates\RateUtility.cs:line 578

    Any ideas what’s wrong?

    Also another question: Which currency does the Plugin use?
    Thanks for your help!

    Juliane

    The page I need help with: [log in to see the link]

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