fdmarketing

Hey @tdorin,

I’ve had this issue twice. One time it was another plugin that was interfering with the header and not allowing it to open. I turned off all the plugins I suspected and turned them on one at a time to work out which was effecting it. I then deleted that plugin.

The second issue I had discovered was making sure my Header was set to ‘Default’ (in the Layout editing section under ‘Overflow’). Similarly, the main top section of my webpage needed to be set as ‘Hidden’ (in the Layout editing section under ‘Overflow’). Make sure you do this while in the Mobile Compatibility editing mode too.

I hope that helps!

Hey there, sorry I’ve just checked it out and I think it is all working now.

Thank you for responding so quickly. I will contact you if I have any more issues.

• This reply was modified 1 year, 8 months ago by fdmarketing.

Okay thank you both. I will contact the Elementor Support.

Thank you.

Hey Igor,

Thanks, I’ll look into the Square Appointments. Here is the System Status Report. Please let me know what you think.

Thanks!

WordPress Environment

WordPress address (URL): https://wildpackkayaks.com.au
Site address (URL): https://wildpackkayaks.com.au
WC Version: 7.4.1
REST API Version: ?</img> 7.4.1
WC Blocks Version: ?</img> 9.4.4
Action Scheduler Version: ?</img> 3.5.4
Log Directory Writable: ?</img>
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?</img>
Language: en_AU
External object cache: –

Server Environment

Server Info: Apache
PHP Version: 8.0.27
PHP Post Max Size: 100 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.83.1
OpenSSL/1.1.1t

SUHOSIN Installed: –
MySQL Version: 5.7.26-29-log
Max Upload Size: 100 MB
Default Timezone is UTC: ?</img>
fsockopen/cURL: ?</img>
SoapClient: ?</img>
DOMDocument: ?</img>
GZip: ?</img>
Multibyte String: ?</img>
Remote Post: ?</img>
Remote Get: ?</img>

Database

WC Database Version: 7.4.1
WC Database Prefix: wp_81b64r4sm9_
Total Database Size: 38.51MB
Database Data Size: 36.19MB
Database Index Size: 2.32MB
wp_81b64r4sm9_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_81b64r4sm9_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_81b64r4sm9_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_81b64r4sm9_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_81b64r4sm9_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_81b64r4sm9_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_81b64r4sm9_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_81b64r4sm9_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_81b64r4sm9_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_81b64r4sm9_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_81b64r4sm9_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_81b64r4sm9_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_81b64r4sm9_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_81b64r4sm9_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_81b64r4sm9_actionscheduler_actions: Data: 0.11MB + Index: 0.11MB + Engine InnoDB
wp_81b64r4sm9_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_81b64r4sm9_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_81b64r4sm9_actionscheduler_logs: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_81b64r4sm9_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_81b64r4sm9_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_81b64r4sm9_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_81b64r4sm9_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_81b64r4sm9_options: Data: 4.02MB + Index: 0.06MB + Engine InnoDB
wp_81b64r4sm9_ph_bookings_availability_calculation_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_81b64r4sm9_postmeta: Data: 25.50MB + Index: 0.56MB + Engine InnoDB
wp_81b64r4sm9_posts: Data: 5.50MB + Index: 0.20MB + Engine InnoDB
wp_81b64r4sm9_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_81b64r4sm9_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_81b64r4sm9_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_81b64r4sm9_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_81b64r4sm9_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_81b64r4sm9_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_81b64r4sm9_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_81b64r4sm9_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_81b64r4sm9_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_81b64r4sm9_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_81b64r4sm9_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_81b64r4sm9_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_81b64r4sm9_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_81b64r4sm9_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_81b64r4sm9_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_81b64r4sm9_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_81b64r4sm9_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_81b64r4sm9_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_81b64r4sm9_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_81b64r4sm9_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_81b64r4sm9_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_81b64r4sm9_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_81b64r4sm9_woocommerce_square_customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_81b64r4sm9_wpforms_entries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_81b64r4sm9_wpforms_entry_fields: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_81b64r4sm9_wpforms_entry_meta: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_81b64r4sm9_wpforms_form_locker_email_verification: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_81b64r4sm9_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

Post Type Counts

attachment: 28
elementor_library: 1
elementor-hf: 2
nav_menu_item: 4
page: 11
post: 2
product: 6
revision: 1111
tablepress_table: 1
wp_global_styles: 1
wpforms: 1

Security

Secure connection (HTTPS): ?</img>
Hide errors from visitors: ?</img>

Active Plugins (10)

CoBlocks: by GoDaddy – 2.25.5
Elementor: by Elementor.com – 3.11.2
Elementor Header & Footer Builder: by Brainstorm Force
Nikhil Chavan – 1.6.13

Instant Images: by Darren Cooney – 5.1.0.1
Bookings and Appointments For WooCommerce Premium: by PluginHive – 3.2.4
Premium Addons for Elementor: by Leap13 – 4.9.51
Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.36
TablePress: by Tobias B?thge – 2.0.4
WooCommerce Square: by WooCommerce – 3.6.1
WooCommerce: by Automattic – 7.4.1

Inactive Plugins (1)

Akismet Anti-Spam: by Automattic – 5.0.2

Dropin Plugins (2)

db-error.php: db-error.php
object-cache.php: object-cache.php

Must Use Plugins (2)

Object Cache Pro (MU): by Rhubarb Group – 1.18.0
System Plugin: by – 4.65.2

Settings

API Enabled: –
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
phive_booking (phive_booking)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?</img>
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: #1197 - /shop/
Cart: #1198 - /cart/
Checkout: #1199 - /checkout/
My account: #1200 - /my-account/
Terms and conditions: ?</img> Page not set

Theme

Name: Astra
Version: 4.0.2
Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
Child Theme: ?</img> – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?</img>

Templates

Overrides: –

Square

Environment: Production
Tokenization Enabled: –
Debug Mode: Off

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
new-product-management-experience
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
product-variation-management
settings

Daily Cron: ?</img> Next scheduled: 2023-03-07 13:07:08 +00:00
Options: ?</img>
Notes: 6
Onboarding: completed

Action Scheduler

Complete: 179
Oldest: 2023-02-04 21:35:54 +0000
Newest: 2023-03-07 01:16:20 +0000

Failed: 4
Oldest: 2023-02-16 06:12:56 +0000
Newest: 2023-02-19 06:37:52 +0000

Pending: 2
Oldest: 2023-03-07 06:02:22 +0000
Newest: 2023-03-09 02:20:03 +0000

Status report information

Generated at: 2023-03-07 01:17:00 +00:00
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Hey, I finally worked out what it was. Turns out it was a specific plugin that was blocking the menu from dropping down. I found this by turning off all my plugins (bar a few I knew weren’t the issue) and turning them on one by one until I found which one affected my site. Thank you anyway!