fcarrike

That’s how it should default when you select the plan. I also just checked what you said and when you do that the prompt for card info goes away. It was not obvious that was a slider to select free. It looks like it’s to select a more advanced plan.
The interface reminds me of the tricky check box that Network Solutions started using after about 15 years as a customer. For domain renewal’s to automatically renew anything that you are in process of renewing/purchasing and if you don’t see it you will be automatically charged and renewed for what ever it was you were purchasing when renewal time comes. However they did it over a month before due and when I said something, they said, I didn’t un-check the box.
They’ve since removed that.
I’ve since moved to another solution here and may come back and try this. You should change your defaults. You will get more customers with the most user friendly interface but telling someone it’s free then defaulting to asking for card info is not the way.
20 years ago when I entered IT, I said the best things on the internet are completely free. To this day that still holds true. After all, look at your platform, is it running on Windows?

Thanks for the response.

The problem is that you say to use a file that is 1300 x 250 but the file you use that seems to work correctly is 960 x 427 at 300dpi.

This is the verbiage when you go to change the header image:
Click “Add new image” to upload an image file from your computer. Your theme works best with an image with a header size of 1300 × 250 pixels — you’ll be able to crop your image once you upload it for a perfect fit.

But when you copy that you also get the below verbiage with it.

Header Image
Activate Header Image:
Hide Overlay:
Activate Width 100%:
Custom Height:
Min-height 200px.
Background Attachment:
Image Repaed: <<<<<<<<<<<<<<<<<<<<<<
Header Shadow:

image repeat is mis-spelled. Tell me which file that is in please so I can correct it without having to hunt for it.

Thanks a bunch. I know there is a lot of work that goes into a theme creation and when you’re working hard and long hours on it, well we’re all only human. Not sure if that was my problem the spelling but I’m going to change my image size and see if that corrects the problem.

Kind regards and hope this helps.
Fcarrike

I have one issue with it I’m sure you can tell me how to correct. It tells me the size to use as the header and I put that size in the page and it appears correct but when shown outside the customize window the image does not fit correctly.

I know a lot of images are 72dpi and not real high quality on the internet. Could the problem be that I’m using a 300dpi image.

What is the correct dpi pixel resolution?

Thanks,

The description for it says: “Customize is clear, easy to customize WP template. Customize is a modern multi-purpose HTML5 theme with a responsive layout.”

When you view in developer mode the source code says XHTML ….. 1999 etc.

But when you view the source code it doesn’t. My bad, changing my rating to 5 stars, I thought I had been working customizing it and it was outdated. Not sure why it did that. Maybe it’s reading the IE7 and IE8 tags and showing that format as a result.

Thanks for all your hard work.