fayebl

Hi Munayam
I have asked another question on the Moesia theme which might be related but can you clarify what the aforementioned suggestion was for this problem??
Thanks Faye

PHP memory limit 256M
Server version 10.3.28-MariaDB-cll-lve
PHP memory limit 256M

`
### wp-core ###

version: 5.7.2
site_language: en_GB
user_language: en_GB
timezone: +00:00
permalink: /%category%/%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: closed
environment_type: production
user_count: 1
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home/asastr01/domains/asastrology.nl/public_html
wordpress_size: 58.51 MB (61348904 bytes)
uploads_path: /home/asastr01/domains/asastrology.nl/public_html/wp-content/uploads
uploads_size: 98.08 MB (102841618 bytes)
themes_path: /home/asastr01/domains/asastrology.nl/public_html/wp-content/themes
themes_size: 3.81 MB (3995250 bytes)
plugins_path: /home/asastr01/domains/asastrology.nl/public_html/wp-content/plugins
plugins_size: 72.51 MB (76035980 bytes)
database_size: 19.68 MB (20632632 bytes)
total_size: 252.58 MB (264854384 bytes)

### wp-active-theme ###

name: Moesia (moesia)
version: 1.52
author: aThemes
author_website: https://athemes.com
parent_theme: none
theme_features: core-block-patterns, tha_hooks, post-thumbnails, automatic-feed-links, title-tag, menus, html5, post-formats, custom-background, athemes-toolbox-post-types, custom-header, infinite-scroll, widgets
theme_path: /home/asastr01/domains/asastrology.nl/public_html/wp-content/themes/moesia

### wp-themes-inactive (1) ###

Twenty Twenty-One: version: 1.3, author: the WordPress team

### wp-mu-plugins (1) ###

installatron_hide_status_test.php: author: (undefined), version: (undefined)

### wp-plugins-active (21) ###

Anti-Malware Security and Brute-Force Firewall: version: 4.19.69, author: Eli Scheetz (latest version: 4.20.59)
Athemes Toolbox: version: 1.08, author: aThemes
Classic Editor: version: 1.6, author: WordPress Contributors
Image Widget: version: 4.4.7, author: Modern Tribe, Inc.
JP Custom CSS: version: 3.9.6, author: JP
Mollie Payments for WooCommerce: version: 6.3.0, author: Mollie
Page Builder by SiteOrigin: version: 2.12.1, author: SiteOrigin
Product Open Pricing (Name Your Price) for WooCommerce: version: 1.6.0, author: WP Wham
Quantity Plus Minus Button for WooCommerce: version: 1.0.5, author: CodeAstrology
Really Simple SSL: version: 4.0.15, author: Really Simple Plugins
SiteOrigin Widgets Bundle: version: 1.18.2, author: SiteOrigin
Smush: version: 3.8.4, author: WPMU DEV
Tutor LMS: version: 1.8.10, author: Themeum
Very Simple Custom Style: version: 2.8, author: Guido
Very Simple Event List: version: 12.6, author: Guido
WooCommerce: version: 5.3.0, author: Automattic
WooCommerce Blocks: version: 5.1.0, author: Automattic
WooCommerce Price Based on Country (Basic): version: 2.0.19, author: Oscar Gare
Wordfence Security: version: 7.5.3, author: Wordfence
WP Broken Link Status Checker: version: 1.0.6, author: Pau Iglesias, SeedPlugins
Yoast SEO: version: 16.2, author: Team Yoast

### wp-media ###

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1802
imagemagick_version: ImageMagick 7.0.10-10 Q16 x86_64 2020-07-09 https://imagemagick.org
file_uploads: File uploads is turned off
post_max_size: 32M
upload_max_filesize: 32M
max_effective_size: 32 MB
max_file_uploads: 20
imagick_limits:
imagick::RESOURCETYPE_AREA: 19 GB
imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
imagick::RESOURCETYPE_FILE: 49151
imagick::RESOURCETYPE_MAP: 19 GB
imagick::RESOURCETYPE_MEMORY: 10 GB
imagick::RESOURCETYPE_THREAD: 1
gd_version: 2.2.5
ghostscript_version: unknown

### wp-server ###

server_architecture: Linux 3.10.0-962.3.2.lve1.5.52.el7.x86_64 x86_64
httpd_software: Apache/2
php_version: 7.4.16 64bit
php_sapi: litespeed
max_input_variables: 1000
time_limit: 30
memory_limit: 256M
max_input_time: 60
upload_max_filesize: 32M
php_post_max_size: 32M
curl_version: 7.71.0 OpenSSL/1.1.1d
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 10.3.28-MariaDB-cll-lve
client_version: mysqlnd 7.4.16

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/asastr01/domains/asastrology.nl/public_html/wp-content
WP_PLUGIN_DIR: /home/asastr01/domains/asastrology.nl/public_html/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable

`
and its an https: site

I have put in twenty 21 and it is still doing something weird when woocommerce is activated – If I deactivate woo I can access the customise but as soon as it is activated I get an error so seems like a woo problem

Error Details
=============
An error of type E_ERROR was caused in line 526 of the file /home/asastr01/domains/asastrology.nl/public_html/wp-content/plugins/woocommerce/includes/customizer/class-wc-shop-customizer.php. Error message: Uncaught Error: Call to undefined method Jetpack::is_module_active() in /home/asastr01/domains/asastrology.nl/public_html/wp-content/plugins/woocommerce/includes/customizer/class-wc-shop-customizer.php:526
Stack trace:
#0 /home/asastr01/domains/asastrology.nl/public_html/wp-content/plugins/woocommerce/includes/customizer/class-wc-shop-customizer.php(44): WC_Shop_Customizer->add_product_images_section(Object(WP_Customize_Manager))
#1 /home/asastr01/domains/asastrology.nl/public_html/wp-includes/class-wp-hook.php(292): WC_Shop_Customizer->add_sections(Object(WP_Customize_Manager))
#2 /home/asastr01/domains/asastrology.nl/public_html/wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters(NULL, Array)
#3 /home/asastr01/domains/asastrology.nl/public_html/wp-includes/plugin.php(484): WP_Hook->do_action(Array)
#4 /home/asastr01/domains/asastrology.nl/public_html/wp-includes/class-wp-customize-manager.php(933): do_action('customize_regis...', Object(WP_Customize_Manager))
#5 /home/asastr01/domains/asastrology.nl/

Hi Kharis
thanks will try tomorrow and let you know
Faye

For clarity the problem is with Moesia not woo but activating woocommerce causes it

I have tried deactivated Plugins but it is clear that if I deactivate woo commerce I can use customize.
With it activated I get a critical error

Here are the details

I hope that helps
Thanks
Faye

Error Details
=============
An error of type E_ERROR was caused in line 526 of the file /home/asastr01/domains/asastrology.nl/public_html/wp-content/plugins/woocommerce/includes/customizer/class-wc-shop-customizer.php. Error message: Uncaught Error: Call to undefined method Jetpack::is_module_active() in /home/asastr01/domains/asastrology.nl/public_html/wp-content/plugins/woocommerce/includes/customizer/class-wc-shop-customizer.php:526
Stack trace:
#0 /home/asastr01/domains/asastrology.nl/public_html/wp-content/plugins/woocommerce/includes/customizer/class-wc-shop-customizer.php(44): WC_Shop_Customizer->add_product_images_section(Object(WP_Customize_Manager))
#1 /home/asastr01/domains/asastrology.nl/public_html/wp-includes/class-wp-hook.php(287): WC_Shop_Customizer->add_sections(Object(WP_Customize_Manager))
#2 /home/asastr01/domains/asastrology.nl/public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array)
#3 /home/asastr01/domains/asastrology.nl/public_html/wp-includes/plugin.php(484): WP_Hook->do_action(Array)
#4 /home/asastr01/domains/asastrology.nl/public_html/wp-includes/class-wp-customize-manager.php(933): do_action(‘customize_regis…’, Object(WP_Customize_Manager))
#5 /home/asastr01/domains/asastrology.nl/

But what should I do as I want to use woo commerce

Yes as I said above that’s what I did – if I disable woo commerce, the customization
works – sorry if that wasn’t clear

• This reply was modified 3 years, 10 months ago by fayebl.

Finally got an email from wp
WordPress version 5.6
Current theme: Moesia (version 1.52)
Current plugin: WooCommerce (version 4.8.0) PHP version 7.4.13

Error Details
=============
An error of type E_ERROR was caused in line 526 of the file /home/asastr01/domains/asastrology.nl/public_html/wp-content/plugins/woocommerce/includes/customizer/class-wc-shop-customizer.php. Error message: Uncaught Error: Call to undefined method Jetpack::is_module_active() in /home/asastr01/domains/asastrology.nl/public_html/wp-content/plugins/woocommerce/includes/customizer/class-wc-shop-customizer.php:526
Stack trace:
#0 /home/asastr01/domains/asastrology.nl/public_html/wp-content/plugins/woocommerce/includes/customizer/class-wc-shop-customizer.php(44): WC_Shop_Customizer->add_product_images_section(Object(WP_Customize_Manager))
#1 /home/asastr01/domains/asastrology.nl/public_html/wp-includes/class-wp-hook.php(287): WC_Shop_Customizer->add_sections(Object(WP_Customize_Manager))
#2 /home/asastr01/domains/asastrology.nl/public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array)
#3 /home/asastr01/domains/asastrology.nl/public_html/wp-includes/plugin.php(484): WP_Hook->do_action(Array)
#4 /home/asastr01/domains/asastrology.nl/public_html/wp-includes/class-wp-customize-manager.php(933): do_action(‘customize_regis…’, Object(WP_Customize_Manager))
#5 /home/asastr01/domains/asastrology.nl/

I finally deactivated woo commerce that seems to be the conflict – any tips?

and yes ssl

Hi Kharis
php 7.4 latest wp 5.6 and everything else seem to be up to date

Thanks a lot @bradvin maybe it might be easier to add a gallery on the home page:)

What is strange is that if you use the menu from the home page you need to refresh but if you go straight to the page given it works.

Bedankt – opgelost!