farroyo

Hi again,

Are you using any custom code in your functions.php file for displaying map outlines?

Are the screenshots you send actually coming from the output of the [wpsl] shortcode in your frontend? I would like to have a look at the actual URL where you have published the store locator, if possible, so I can get a better idea of what the issue is.

If you don’t want to share the details publicly, you can also open a private ticket directly with us.

Many thanks!

For anyone reading, we talked to the user and it turned out that the reason why they were getting ZERO_RESULTS on site “B” was because they had the “Force zipcode search” option enabled, so when they searched for a full address, Google Maps didn’t recognize it as a zipcode and so it returned no results ??

Hi again, thanks for getting back.

Well, there could be something else going on. If you recently added that store that is not showing up, it could be that the Wp Store Locator transient cache has not been flushed for a while, so you can force a cache refresh manually. Go to the Wp Store Locator settings page and scroll to the bottom. You will see a button labeled “Clear store locator transient cache”. Click it and let us know if the issue persists.

Regards,

Hi, and thank you for writing.

As a matter of fact, the infobox should appear when you click on the map marker. However, there is a javascript error in your website when you click the marker (see screenshot).

Do you have any custom code in your theme’s functions.php file that could be messing around with any of the features of Wp Store Locator? Please double check and get back.

Best regards,

Hi Angelo, thank you for writing.

There are a number of reasons that can be causing that. But the first place I would look is in the details for the store that is not showing up in the map. Please edit that store and double check that it has longitude and latitude values in the corresponding fields, and also check that those values make sense. If the fields are empty or contain data that doesn’t make sense, you can force a recalculation of the coordinates by clicking the “preview location” button in the right pane, under the preview map.

We don’t impose any limitations on the number of stores that can be shown in the frontend, so it must be either a matter of wrong coordinates for some particular store locations, or maybe even your own settings. Please check, in the plugin settings page, that the maximum number of stores you are sending to the frontend is not too low (parameter “Number of locations to show”).

Please let me know what you find out.
Best regards,

Hola,

No sé si entiendo muy bien a qué te refieres con tu pregunta. Lo que he entendido, corrígeme si me equivoco, es que tienes una web con un proceso de venta, y al final del proceso quieres que el cliente elija una sucursal de entre una lista o un mapa, ?es correcto? Si es así, puedes ofrecer en la fase final de checkout a tus clientes un localizador de tiendas de Wp Store Locator, de modo que les aparezcan las tiendas más cercanas a su ubicación, pero tendríais que integrar la lógica de negocio vosotros. Por ejemplo, podéis mostrar una lista de ubicaciones y cada una de ellas puede tener un botón personalizado de “checkout aquí”, que os lleve al proceso de checkout en esa tienda.

Estaré encantado de ayudarte si me proporcionas más detalles.
Un saludo.

Haha, that’s right. We try to provide extensive documentation, I’m glad you found what you were looking for.

Please get back if you need more help in the future.
Best regards,

Thank you for reaching out!

I wanted to clarify that WP Store Locator currently does not support region outlines. Could you please double-check that you are indeed using the WP Store Locator plugin? The latest version is 2.2.241. If you are using a different plugin or feature, we’d be happy to help you find the correct support.

Please let us know if you need further assistance.

Best regards,

Hi there, thank you for writing,

You could use some CSS hacks for this. Consider the following example (see screenshot).

In this example, there are two categories being shown in the front-end. As you can see in the HTML markup, the categories are <li> elements with a data-value attribute.

You can target the data-value attribute via CSS and make any of these categories invisible. In the example screenshot, this CSS rule would cause the first category to be hidden in the dropdown:

li[data-value="366"] {
    display: none;
}

I hope that helps.
Best regards,

• This reply was modified 1 month, 3 weeks ago by farroyo.

Thank you for reaching out and sharing your feedback.

If you encounter accessibility issues with the search results list, one potential solution could be to create a custom template that includes the necessary accessibility features. WP Store Locator is highly customizable, and you can build your own store listing template using the wpsl_listing_temmplate filter.

In this custom template, you can add accessibility attributes directly into the HTML markup, such as those recommended in this article I found online.

We are currently working on a major new version of WP Store Locator, so your feedback is very valuable. I’ll pass along your suggestion to our development team to ensure improved accessibility in future releases.

Best regards,

Then that is most likely the reason, if you have reused the same set of API Keys in a different domain name, chances are the restrictions you initially set for the keys are not valid for the new domain name. I suggest you to create a new set of API keys for the clone domain, that should do it ??

Hi there, thank you for writing.

Well, there seems to be an error with your Google Maps API keys. If I load your website in my browser and take a look at the JavaScript console, I can see this error message:

Google Maps JavaScript API error: RefererNotAllowedMapError

which generally means that the API keys are misconfigured. Several things may have happened here… Have you changed any of the API keys recently? Have you changed the domain name of the website?

If in doubt, it is generally useful to just create a new set of keys following our instructions.

You can also do some basic troubleshooting of the API Keys if you go to the Wp Store Locator settings page and click the “validate API Keys: show response” button.

Let me know how it goes.
Best regards,

Yes, definitely. The default behaviour is to link to the built-in details page, but you can change it to point to a custom url.

Please make sure to check our comprehensive documentation about templates, in particular you may be interested in the following articles:

Include the URL in the search results
wpsl_store_header_template

Please get back if you need more help with this.
Best regards,

Thank you so much for your review! We truly appreciate your feedback.

I’m pleased to inform you that the ability to display the nearest store(s) when no search results are found is indeed one of the exciting features we have planned for our upcoming 3.0 release.

Best regards ??

Hi there Nik, thank you for writing.

Yes, I think that is what you want to achieve. Please have a look at our demo page (https://wpstorelocator.co/demo/), where you will notice that, for every store location either in the search results or in the pop-up windows that show up when you click a pin on the map, there is a link on the store name that takes you to a specific page with more information about that particular store.

This “details” page for each location is based on a template that you can override to make it look as you see fit, as explained in the documentation.

I hope that helps, but please get back otherwise.
Best regards,