Md Mahbub Morshed Chowdhury

Hi @jmentalist,

To hide the Related Events section, please follow this option:https://prnt.sc/xXQINNHHNeRc 

To remove the “Add to Calendar” option from the event details page, you can use the following CSS:

.etn-widget.etn-add-calender-url {

    display: none !important;

}

Let us know if you need any further assistance!

Best regards,

M Mahbub

Hi @jmentalist,

You’re very welcome! ??

If you love our assistance, we’d truly appreciate it if you could leave us a 5-star rating ?????. Your rating helps us improve and continue providing great service!

Thanks again, and let us know if you need any further help! ??

Best regards,
M Mahbub

Hi @jmentalist,

Go to Eventin Settings > Attendees

Disable the Attendee Registration:  https://prnt.sc/wZ2YMlj0GW4i

However, please note that this will also affect attendee generation. If disabled, attendees will not be generated, but the booking will still be successful. More details here: https://prnt.sc/9yt9RwWfHajI 

Let us know if you need further clarification!Best regards,
M Mahbub

Hello @theblinkagency,

Thank you for reaching out to us! ??

The “Speaker Already Exists” error usually occurs when the email you’re using for the new speaker is already associated with an existing user in WordPress.

Can you please check if the email is already listed in your Users section in the WordPress dashboard? Since Eventin prevents multiple users with the same email, you may need to use a different one to create a new speaker.

Let us know if you need further assistance!

Best regards,
M Mahbub

Hello @portpass1974,

Yes, you can fully customize the event page using our Eventin Template Builder. With this feature, you can adjust fonts, images, descriptions, and even modify or remove the event title as needed—all with requiring the Pro version. Simply go to the Template Builder menu and create your preferred layout.

Regarding the description, it should display by default if you’ve added content in the Event Description section. And template one will be visible to you without any issues. If it’s not appearing, there might be an issue with your setup. Also, the link you shared is returning a 404 error: Screenshot.

For deeper troubleshooting, please follow our PINNED post to reach us with more details.

Let us know how we can assist further!

Best regards,

M Mahbub

Hi @jmentalist,

Greetings, Thanks for reaching out.

Yes, it’s possible! You can allow users to book a seat without making a payment by setting the ticket price to 0.

However, if you use custom CSS to hide the Ticket Price, Subtotal, and Total, they may still appear on the checkout page, and users will need to complete the payment process.??

If you don’t need ticket QR codes, you can use our RSVP feature instead. This allows users to RSVP without dealing with pricing or payments. You can check out the documentation here:
?? RSVP Documentation

Let me know which approach works best for you!

Best regards,
M Mahbub

Hi @theblinkagency,

Thanks for reaching out! The issue is likely due to Litespeed Cache optimizing or delaying essential scripts related to the ticketing section.

To fix this, please try the following:
1?? Exclude the Single Event Page from Cache – Add /etn/* to the Cache Exclusions in Litespeed Cache > Exclude.
2?? Exclude JavaScript File – Go to Litespeed Cache > Page Optimization and exclude purchase-module.js from optimization.
3?? Clear Cache – Purge all caches from Litespeed settings and check if the issue is resolved.
4?? Disable Guest Mode & Lazy Load – If enabled, turn off Guest Mode and Lazy Load settings.

For a detailed explanation, please watch the video guide here: https://youtu.be/seBPgOZilNE 

Let us know if you need further assistance!

Best regards,

M Mahbub

Hi @jmentalist,

Thanks for reaching out! 

Please enable this option to hide the total seats remain option from the event page https://prnt.sc/5B6GhjKHneKT 

Let us know if you need further assistance!

Best regards,
M Mahbub

Hi @jmentalist,

Greetings, thanks for reaching out.

Currently, attaching a PDF file with the event program to the confirmation email is not possible. However, you can manually include a download link in the email template as a workaround https://prnt.sc/Fm9zItSIW4-Z This will be sent to all attendees globally.

Let us know if you need any guidance on setting that up!

Best regards,
M Mahbub

Hi @emporiumdigital,

Great to hear that your issue is resolved! ??

Thanks for letting us know. If you need any further assistance, feel free to reach out.

If you love our product, we’d appreciate it if you could share your experience by leaving a great rating!

Best regards,

M Mahbub

Hi @iwdatanu,

We can understand your query. We are checking the issue with high priority. After the fix, we will provide you with the fixed version of the plugin ASAP. Also, we will release our latest version so that you can take updates from the wp.org.

Hope you get it.

Thanks for being with us.

Best Regards,

M Mahbub

Hi @discoverwebsolutions,

Your kind words and positive feedback mean the world to us, and they serve as a testament to the hard work and dedication we pour into our product. It’s customers like you who inspire us to raise the bar every day. Please know that your feedback doesn’t go unnoticed.?

We value your trust in us and are committed to consistently exceeding your expectations. We look forward to serving you again in the future and continuing to provide you with exceptional experiences. 

Have a good day! 

Best regards,

M Mahbub

Hi @jay777sin,

You’re very welcome! ?? I’m glad the temporary fix worked for you. If you like our help, please consider rating us a good 5-star on WordPress—it really motivates us! ?????

And rest assured, we’ll fix it and release an update as soon as possible.

Thanks for being with us and using our products.

Best Regards.
M Mahbub

Hi @holycheeseburger,

Greetings! Thanks for reaching out to us.

If you changed the time format from the WordPress General settings then your banner should work like this: https://prnt.sc/Tem96RtU8uJc

Would you please provide us with a screenshot of it? Where the time format is not getting from the general settings?

And if you check our PINNED post and reach us more then we can help you with it.

Hope you get it. Thanks for being with us.

Best Regards,

M Mahbub

Hi @tundeaj,

Your thoughtful feedback means the world to us and genuinely reinforces the effort we put into our product. Customers like you inspire us to keep pushing our standards higher. Your trust and satisfaction are at the heart of everything we do.

If you have a moment, we’d be incredibly grateful if you could share your experience on Trustpilot as well. It would greatly support our growth and help us reach even more users!

Thank you once again, and wishing you a fantastic day ahead!

Warm regards,

M Mahbub