Md Mahbub Morshed Chowdhury
Forum Replies Created
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Hi @lumeknox,
I appreciate that you have explained it. Yeah, that was a misunderstanding. I saw your reply and was relieved that you actually loved our plugin. This was an absolutely fantastic weird moment back there ??
I really appreciate that your issue has been solved and you loved our assistance. Take love from us too ??
If you have any further queries, feel free to reach out. We are always here for you.
Thanks for being with us. Have a good day!Best Regards
- This reply was modified 6 months, 3 weeks ago by Md Mahbub Morshed Chowdhury.
Hi @lumeknox,
We are extremely sorry to know why you don’t want to recommend our plugin to anyone? Could you please share the reason with us??
Thank you so much for your glowing review! ?? Your satisfaction and success are exactly what we aim for. We’re also glad that our customer service has been a valuable part of your experience. We appreciate your trust in our plugin and in ThemeWinter, and we’re here to assist you every step of the way!
Best Regards
We have already fixed the Array issue on the plugin, and the data you is is now in the object method: a:4:{s:7:”address”;s:59:”Localhost Philly, North Broad Street, Philadelphia, PA, USA”;s:8:”place_id”;s:27:”ChIJDY4-SmXIxokR9yHqSx04ALQ”;s:8:”latitude”;d:39.959724399999998922794475220143795013427734375;s:9:”longitude”;d:-75.1615599999999943747752695344388484954833984375;}”
Here you can see the Data also with the lat and long. We make it more legit for using the map automatically. But the issue is on your Eventex theme. They didn’t fetch the location on our latest release wise. And that’s why the location is showing as Array. It is an Array because it has now lots of parameters in the object. But Evenex was in their old code.
Please contact Evenex to solve this.
I hope you’ll be able to understand us.
Thanks for using our product and being with us. Good day.
Best Regards
Hi @heathertgp,
Greetings,
It looks like there is a misunderstanding.
We didn’t remove the featured image option, but the feature image is now working as a banner image. We just renamed it.
Well, currently the feature image / banner image is showing in the event list and as an event banner everywhere, you can not add the logo as an event thumbnail or banner..
Hope you get it.
Thanks for being with us. Good day!
Best Regards.
Hi @jonatandiaz,
Greetings,
We are truly sorry for the inconvenience you faced.
This is not supposed to happen. Because we have not received any such issue from any other users. Can you please confirm that you are using the latest version for the both plugins?
Please reach out to our help center through the PINNED post, we are always here to assist you.
Best Regards.
Hi @jonatandiaz,
Thank you for reaching out. We are extremely sorry for such inconvenience you have faced.
We haven’t encountered any issues with online event creation on our end. If you’re experiencing difficulties, we recommend you reach out to our Help Center for further assistance. We’ll be able to help you troubleshoot the issue and get everything working smoothly.
Best regards,
Hi @mmuthuraj,?
Your feedback truly brightens our day and motivates us to keep delivering the best service possible.
We’re committed to ensuring your experience with us remains excellent, so if there’s anything more we can do for you, please don’t hesitate to reach out. Your feedback means the world to us, and it’s customers like you who inspire us to keep striving for greatness.
Best Regards.
Hi @jenssage,
Greetings. We appreciate you have shared a details opinion about the plugin and for providing 5 stars review.
We’re really sorry for the trouble you’re experiencing. This isn’t something that should be happening, and we haven’t received similar reports from other users. Could you please confirm that both of your plugins are updated? Sometimes, issues like this can occur if you’re using a mix of old and new versions.
To help us get to the bottom of this, could you also share the device and browser details where you’re facing the sidebar hiding issue? This will allow us to test on similar setups and identify the problem. We hope you understand that no one intends to release a buggy plugin.
In the meantime, we’ve received your email at our help center and have responded to it. Please check your inbox and reply back so we can continue assisting you.
Best regards.
Hi @wildflower24,
Greetings,
We are sorry for the inconvenience you faced.
The error you are talking about is not supposed to happen. Here you can check the video on how you can change the status of an event https://shorturl.at/HzO9f?
If your issue hasn’t been solved yet, we request you to connect to our help center from the PINNED post. We are always here to assist you.
Best Regards.
Hi @wildflower24,
As we haven’t heard back from you, we’re assuming the issue has been resolved. If you need further assistance, feel free to reopen this thread or start a new one. Thanks for reaching out!”
Have a good day!
Best Regards
Hi?@techsurat,
As we haven’t heard back from you, we’re assuming the issue has been resolved. If you need further assistance, feel free to reopen this thread or start a new one. Thanks for reaching out!”
Have a good day!
Best Regards
Hi?@stevec0023,
As we haven’t heard back from you, we’re assuming the issue has been resolved. If you need further assistance, feel free to reopen this thread or start a new one. Thanks for reaching out!”
Have a good day!
Best Regards
Hi?@deogracious256,
As we haven’t heard back from you, we’re assuming the issue has been resolved. If you need further assistance, feel free to reopen this thread or start a new one. Thanks for reaching out!”
Have a good day!
Best Regards
Hi @stevec0023,
Greetings,
We are sorry for the inconvenience.
We are sorry for the misunderstanding, this is not any inconsistency or issue but in our system, while adding the price, if you add price like ￡10.50 it will remove the 0 because this 0 doesn’t mean anything with the payment but if you add ￡10.55 then you will see that the decimal number is shown https://prnt.sc/6jsz3hIf7YSJ
Along with, your WooCommerce settings has 2 decimal numbers defined https://prnt.sc/cLnNfJXvRHO1 and that’s why in the event details page and checkout page shows the payment amount as ￡10.50.
Well, if you think this is an inconsistency, we apologize for that and please allow us some time so that we can fix this in a future update.
Best regards.
Hi @yiyorhcp,?
Your kind words and positive feedback mean the world to us, and they serve as a testament to the hard work and dedication we pour into our product.
Customers like you inspire us to raise the bar every day. Please keep in mind that your feedback doesn’t go unnoticed. We value your trust in us and are committed to consistently exceeding your expectations.
We look forward to serving you again in the future and continuing to provide you with exceptional experiences.
Have a good day!
Best regards,