Md Mahbub Morshed Chowdhury

Hi @shankamley,

Greetings!

We are so sorry to say that the feature is not working right now, We have identified that and our team is working on the fix, we will update this option to be available asap.

For now please use another email to solve the purpose.

Hope you get it. Thanks for being with us and using our products.

Best Regards.

Hi @shankamley,

Greetings, thanks for reaching out.

1. We are considering auto-populating the data in the checkout fields.
2. Our development team is currently working on adding phone number fields for both attendee and billing information. We’re also working on making the checkout fields more flexible. If multiple entries aren’t needed, enabling the bulk attendee option will auto-fill all fields (as shown in the attached screenshot).
3. The checkout fields will only be overridden for event cart items, not for regular products. Currently, if both events and products are purchased together, this needs to be handled, but we will consult with our development team on this.
4. We are focusing on our standalone order management system. Our system generates the initial order number, which is why our order numbers are different from WooCommerce’s. However, there is a connection between our order system and WooCommerce under the hood.

Let me know if further adjustments are needed!

Best Regards.

Dear @protanvir,

Thank you for bringing your concerns to our attention. We are happy to inform you that we have fixed the exporting module issue in our latest update. With version 4.0.16, you can now easily export all ticket information, including user input data, in both CSV and JSON formats.

We encourage you to update to the latest version to take advantage of this new feature. If you have any further questions or need assistance with the update, please feel free to reach out to us.

If you find the new functionality helpful, we would greatly appreciate it if you could update your rating to 5 stars ????. Your feedback is invaluable and helps us grow and improve further.

Thank you for choosing our product!

Best regards,

Hi @miguelpelati,

Greetings,?Thanks for reaching out.

It seems you want to use one of our shortcodes for your site homepage, as we can not see right now https://prnt.sc/h0RjyJEo4Aie please share some screenshots or a short video that can help us understand properly

However, 

1. Can you please share which shortcode is not working??
2. Which sidebar are you talking about? Is that from your theme or from the events?
   Our event template has the sidebar to show the event time, date, location, tickets and so on. If you want to customize the template, here is the documentation for template customization https://support.themewinter.com/docs/plugins/plugin-docs/templates/template-override/
   
   I hope you understand that without having a proper look, it’s tough to utilize the issue and provide any solution.

Please share the details we asked for, so that we can help you asap. You also can reach us through the PINNED post.

Best Regards.

Hi @roberlopez,

Your thoughtful feedback means the world to us and genuinely reinforces the effort we put into our product. Customers like you inspire us to keep pushing our standards higher. Your trust and satisfaction are at the heart of everything we do.

If you have a moment, we’d be incredibly grateful if you could share your experience on Trustpilot as well. It would greatly support our growth and help us reach even more users!

Thank you once again, and wishing you a fantastic day ahead!

Warm regards,

Hello @roberlopez,

Thank you so much for sharing your wonderful thoughts! We’re thrilled to hear that you’re enjoying the product, and knowing it meets your expectations truly makes our day.

Your positive feedback inspires us to keep pushing for excellence. If you ever need anything, feel free to reach out – we’re here to help!

Thanks again for being part of our journey!

Warm regards,

Hi @infoenviseocouk,

Thank you for taking the time to share your amazing thoughts! We’re overjoyed to hear that you’re loving the product and that it’s living up to your expectations—it truly means the world to us.

Your encouraging feedback drives us to keep improving and delivering the best experience possible. If there’s anything you ever need, don’t hesitate to reach out—we’re always happy to assist!

Thanks again for being such an important part of our journey.

Best regards,

Hi @nzosha,

We are extremely sorry for that. But please be patient, our dev team is working hard to fix all of the responsive issues.

Hope soon we will release a version where everything will be mobile friendly. Please allow us some time to fix them.

Hope you get it. Thanks for being with us, good day!

Best Regards.

Hi @nzosha,?

Greetings.

We are so sorry for the inconvenience you have faced.

I can not see any screenshots here, Please share some screenshots to see the issue, and will try to provide you with a solution. We are already improving the mobile responsive view, hope soon we will release a version with a good responsive view of Eventin.

Looking forward to hearing from you.

Best Regards.

Hi @dominiquepisino,

Your thoughtful feedback means the world to us and genuinely reinforces the effort we put into our product. Customers like you inspire us to keep pushing our standards higher. Your trust and satisfaction are at the heart of everything we do.

If you have a moment, we’d be incredibly grateful if you could share your experience on Trustpilot as well. It would greatly support our growth and help us reach even more users!

Thank you once again, and wishing you a fantastic day ahead!

Warm regards,

Hi @ahmansini1,?

That was the file path to change the code to enable the default WooCommerce billing page, currently, we have implemented the feature and you will find that in the settings https://prnt.sc/oJ670ZylrSN3?

If you enable this option, the default woocommerce billing page will be enabled.

Best Regards.

Hi @shankamley,

Greetings,

We are so sorry for what happened to you. This is not supposed to happen.

First of all, please update your Eventin versions for both to v4.0.14 and v4.0.11, currently they are not updated https://prnt.sc/VhrK0BqhSaL8 

Secondly, check your Permalinks and set it to post name https://prnt.sc/jYxcys0Hp6pN 

Please let me know after the changes, if this doesn’t help you, we may need to check your site from our end. Visit our PINNED post to reach us directly.

Best Regards.

Hi @cloudchan,

Greetings,

1. If the CSS is not working on your site then there must be some CSS overriding issue, we may need to check your site and apply the CSS. Or it could be the Custom CSS/Js/HTML plugin which is not configured. All we can assist you with accessing your site with a temporary account
   Another way you can follow is, add the CSS to your dashboard > appearance > customize https://prnt.sc/LrwvZ1QJgXrY > additional CSS https://prnt.sc/zd5S78Ubl0c8 option. Please use the below CSS.

button.css-5gkvuh.help-button.css-txyss7,

button.css-5gkvuh.intro-button.css-rwd22z,

.css-4grdz8 span.anticon,

.css-1w01kf6 {

????display: none !important;

}

2. Eventin only has the .pot file under the language folder https://prnt.sc/4oH0R_DYBOoO if you want to change it in your laguage then you have to translate it first. You can do it suing the “Loco translataor plugin” or yu can do it manually using PoEditor to change all the languages. We can assist you on this if you allow us to do so.
Yes, you are right. You only need to translate the additional texts from the Pro version.?

3. Multivendor for Eventin is a pro feature, as you are using the free version, you can not use this feature right now. And as the WC Vendors are not integrated with Eventin, we can not assure you the feasibility with this plugin. It could say the error message. So, I hope you understand that only the Dokan multi vendor is supported with Eventin.

4. The QR code is a pro feature, you can not have the QR code with the ticket if the Pro version is not installed. After installing it, the QR will show.
I can see your ticket PDF texts gone wrong, we have a solution for this, please reach us through PINNED post to get this solution.

5. The text issue is because of the theme you are using is overriding the Eventins template,
The Eventin logo has been removed from the email template, please update the latest version to fix this issue.

Let us know for further assistance.

Best Regards.

Hi @studiowave,

We are sorry to hear that. As we have fixed this issue on the latest version v4.0.14 and it is working on our end properly.

Could you please visit our PINNED post and connect with us so that we can investigate your site and fix that ?

Looking forward to hearing from you.

Best Regards.

Hi @cloudchan,

We appreciate your effort to share the screenshot.

Well, you can hide the HELP and Learn more buttons and the video with custom CSS display none property.?

Use the custom code to hide the all of them:

button.css-5gkvuh.help-button.css-txyss7,

button.css-5gkvuh.intro-button.css-rwd22z,

.css-4grdz8 span.anticon,

.css-1w01kf6 {

????display: none;

}

2. Yes, I already mentioned that we are implementing the user editor role management and this feature will be included in future. And no advertisement will be shown in the PRO version.

3. The AI feature is included with the pro version, you don’t need to pay for that separately?

4. If you use any translator like Loco to translate your site, you do not need to upgrade any files, just keep the free .po and .mo files and add new translation for Pro version, Also you have to keep the PRO version with our FREE version because its dependent to each other. You have to translate the both plugins to make your plugin fully translatable. check the documentation for more
https://support.themewinter.com/docs/plugins/plugin-docs/translations/translations/#translation-with-loco-translate
5. As we have multi-vendor compatibility, the user role with the vendor can do that for all the staff for their own events, but not the other users. Also, as we do not have the default role manager right now, it depends on how your third-party role manager defines it. When we provide you with the role management option you can define it which users can do what.
6. For now it is only admin and vendors can create their events. But when we implement the role management option it will work for your defined role.

Hope you get it. Thanks for being with us.
Best Regards.