Issues with Disconnecting PayPal

  • srpnutratea

    (@srpnutratea)


    1 month ago

    We’ve tried to disconnect and reconnect PayPal in the WooCommerce Payment Setup.

    ?page=wc-settings&tab=checkout&section=ppcp-gateway&ppcp-tab=ppcp-connection

    It appears to be an issue with disconnecting from PayPal Account.

    Could someone take a look at this?

    Kind regards,

    SP

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @srpnutratea

    Could you please provide more details on where the process is failing?

    If possible, a Loom video showing the issue would be really helpful for diagnosing and resolving the problem.

    Kind Regards,

    Krystian

    Thread Starter srpnutratea

    (@srpnutratea)

    By clicking the disconnect button from the website seems broken.

    Snapshot: https://prnt.sc/2VQc1MJeJY4o

    It does not disconnect from the WooCommerce store & PayPal account.

    Is there a way to restart the setup wizard from the beginning?

    Kind regards,

    SP

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @srpnutratea

    Please try disabling all plugins except for PayPal Payments and WooCommerce to see if the button works correctly. If the issue persists, a possible workaround would be to remove the PayPal Payments plugin’s references from the database using an Adminer plugin.

    If you need instructions on how to do this, please let us know, and we’ll provide detailed guidance.

    Looking forward to your update.

    Kind Regards,

    Krystian

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @srpnutratea

    Since we have not received any further communication from you, we are assuming that your issue has been resolved.

    Therefore, we mark this thread as resolved. If you still have any questions or if a new problem arises, don’t hesitate to open a new thread.

    Kind regards,
    Krystian

Viewing 4 replies - 1 through 4 (of 4 total)
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