Facebook

Hi, did you hit “Save Changes” after edited the pixel id? And after hitting the save button, did you see the “Settings saved.” being shown in the page? Could you please delete the plugin and reinstall and try again?

For more detail: After save, the pixel is set into the WordPress Options which overrides the pixel id hardcoded at facebookpluginconfig.php. The id in the file is for the first time use only.

Hi, thank you for contacting us. We have recently updated the plugin, please upgrade to the latest version and try again. Please also make sure when you save your new pixel, the notification “Settings saved.” is shown. Thanks.

Glad to help. Thanks!

Hi, thank you for contacting us. This plugin supports PHP version 5.6 onwards while that fatal error would occur on older PHP version. Please upgrade your PHP version to use the plugin. Thanks!

Hi, Thank you for contacting us and sorry for all the inconveniences. We have updated the tags in our svn repo and also uploaded a newer version. Please let us know if you have further questions or problems. Thanks!

Hi auludag,

The message should be fixed now. The correct URL is https://developers.facebook.com/docs/messenger-platform/discovery/customer-chat-plugin/sdk

We will be updating the plugin soon. Please be on the lookout.

Hi andreeapomirleanu,

The message should be fixed now. The correct URL is https://developers.facebook.com/docs/messenger-platform/discovery/customer-chat-plugin/sdk

We will be updating the plugin soon. Please be on the lookout.

Hi @themealkitreview + @ranabilalinfo,

We are looking into this issue right now. Although we cannot reproduce the error on our end, it is apparent where in the code this is happening.

For some reason, for you two, the message we send back from the popup setup window back to the wordpress dashboard is being caught as an event from an unexpected origin.

Could you please follow these steps to help us troubleshoot this via the Chrome browser developer tools:
1. In your WordPress dashboard, go to the settings page for this plugin: (should be @ /wordpress/wp-admin/admin.php?page=messenger-customer-chat-plugin)
2. Open Chrome’s developer tools JS console: View -> Developer -> JavaScript Console
3. Paste the following into the JS console (this will listen for and log the postMessage event that gets sent from the setup popup):

jQuery(window).on("message", function(e) {
  console.log(e.originalEvent);
});

4. Once you input the jQuery, click the ‘Setup Customer Chat’ button and go all the way through the flow
5. Once you click ‘Finish’, you should see some output in the JS console. Please post the output here to help us trouble shoot.

In addition, any screen capture video of how you are getting this error will greatly help us troubleshoot.

Thanks!

Hi leonava20,

We don’t have that functionality with the Messenger customer chat plugin. It automatically loads when the page loads. You have a couple options:

1) Have a separate contact page where the plugin loads there.

2) Have the button trigger a m.me link which would open a new window/tab with Messenger where the user can immediately message your page.

You can see all the methods to start a conversation here: https://developers.facebook.com/docs/messenger-platform/discovery

Hi hellfiremichi,

We seem to have found why it is not working. We need your help in figuring out why though. The plugin uses your browser’s local storage to save the state. For some reason, when the plugin is closed, the local storage on your website is not being updated with the state change. This is likely because there is something blocking it. Would you happen to know why this is being blocked? Can you open a support ticket with the theme author to see if they are aware of this issue?

You can read up on local storage here: https://www.smashingmagazine.com/2010/10/local-storage-and-how-to-use-it/

Hi vtography,

Thank you for reporting this issue. The team is aware of the issue with Safari on iOS. For now, we will be disabling the plugin for Safari on iOS while we work on a fix.

For your second issue, we are investigating. I will update here once we have a resolution.

Thank you!

Hi justjo,

We have a fix coming that might help the issue you are running into. However, we are having a hard time reproducing your exact issue. The popup that shows up when you click “Chat”, anyway you can get us the URL for that popup? Also, what device are you using (PC, iPad, Macbook, etc.)?

Thank you for your patience!

Hi simonlown,

Our apologies you are running into this issue. Can you do a screen recording and share how that error comes about? It will help us understand how the error occurs. If you are familiar with browser developer tools, can you show us what comes in the network tab?

Thank you!

Hi damoheats,

In the settings page, if you uncheck ‘Enabled’ and click ‘Save Changes’ the plugin will be disabled. Similarly, you can go to your Plugins page and click deactivate for the Messenger Customer Chat plugin.

I see that the plugin is no longer on your website. Please let us know if you are still having an issue.

Hianvilhouse,

Looking more deeply into this, we actually have an attribute that you can add to the plugin code before clicking “Save” in the WordPress plugin.

Instead of:
<div class=”fb-customerchat”
page_id=”<PAGE_ID>”>
</div>

Try adding the display and delay attributes– this example would show the plugin greeting text after 5 seconds:

<div class=”fb-customerchat”
page_id=”<PAGE_ID>”
greeting_dialog_display=”show”
greeting_dialog_delay = 5>
</div>

Please see this link for more display attributes you can use, such as “fade” or “hide”:
https://developers.facebook.com/docs/messenger-platform/reference/web-plugins/#customer_chat

Thanks!