fabio.vito83

Dear Maybellyne,

I do not feel comfortable to operate on the production site. Productions sites are not meant to be used for testing and/or fixing. What happens if your testing plugin will not work properly and will break the site?

Is there a way for your to allow the database reparation due to the YOAST plugin from the staging? why the Yoast Helper Test plugin has this limitation?

Best regards,

Fabio

Dear Support,

Thanks for your reply. I have enabled the SSL also on my staging however, it appears that this is not the cause of the issue.

I still do not see the apple pay. Please note that, on the contrary, I do see the google pay.

Please let me know.

F.

Dear Kush,

Thanks for your reply. Following your advice I have installed the plugin and made the test however, it does not lazy load the images in the menu.

I tried to play with the settings but i could not find a way. Many settings are related to exclusion but in this case i need the opposite.

Could you please help to clarify whether this plugin can fully lazy load the images, and how to do it?

If you tell me how to privately share info, i can give you login and password to see the front end of my staging where I have activated the plugin.

Best regards,

Fabio.

Dear Saif,

Thanks for your prompt reply!

I was referring to this one: https://js.stripe.com/v3/fingerprinted/js/trusted-types-checker-239db17d86d6320632b024ca9e43ba9c.js

Would the filters that you suggested be applicable?

F.

Dear Igor,

Thanks for your reply. I would like to have some clarifications as this issue has been encountered by many people but i struggle to fully understand how to best fix it.

Why the mentioned JS is injected on product pages which do not have the option for a fast check out/payment therefore the need of the stripe platform?

Using a third party plugin for fixing a slow loading page issue triggered by stripe is not ideal. You are suggesting using wordpress asset manager at the same time:

1. do you have evidence that this would solve the issue?
2. what is the draw back of removing the stripe js injected on the product page? would it cause a higher level of risk in terms of frauds?
3. considering that this is a known issue, why can’t you implement in your plugin the possibility to disable this JS loaded for product pages in case the user does not use a fast check out/payment?

Thanks in advance for your clarification.

Best regards,

F.

Dear Pistachio6321,

Thanks for your reply.

Allow me to clarify that there was a misunderstanding. In all my previous communication I was referring to the LCP time (not the total loading time).

I have sufficient evidence to prove that the plugin is clearly the cause of the long LCP loading time. Please consider the below comparison (similar to what already reported in one of my previous messages of 2 weeks ago).

Without your plugin active:

https://snipboard.io/pIKtvN.jpg

Here, we have LCP=1.2s while total loading time=11.1s

With your plugin active:

https://snipboard.io/x62bio.jpg

Here, we have LCP=3.5s while total loading time=11.7s

This is caused by the fact that the plugin is adding cookies to the header of the homepage.

Please note that when I comment the code line 32-34 of the plugin file the file wp-content/plugins/customer-reviews-woocommerce/includes/reviews/class-cr-ajax-reviews.php cookies are not longer part of the header and LCP loading time of the website is fast, in line with the expectations.

I tried to add the code that you have suggested in functions.php of wordpress, with the intention of removing the action therefore the cookies. However, there must be something wrong with the function because although the page loads, the code does not remove the added cookies in the header.

Could you please help me to implement a wp function that effectively works for removing the cookie in the header?

Alternatively, could you please consider modifying your plugin in a way not to add this cookie in the header? This current approach is a real killer of loading time and it is a pity that it affects negatively your plugin for pursuing compatibility with WPML. You may consider to implement an option in the setting to allow users to decide whether they prefer activating the WPML compatibility at the expenses of loading speed or deactivating WPML compatibility.

Thanks in advance for your help.

F.

Hi Pear8398,

Could you please reply to my previous message as it is now 3 weeks that I am unable to activate your plugin because of the extremely long loading time ?

I would really appreciate if you could help me in implementing a working solution.

Thanks in advance!

F.

Hi Pear8398,

Thanks a lot for your support.

I commented the code line 32-34 of the plugin file the file wp-content/plugins/customer-reviews-woocommerce/includes/reviews/class-cr-ajax-reviews.php and cookies are not longer part of the header. This is great however, it is not a sustainable solution because as soon as you will release a new plugin’s versions I will loose this change and I will encounter again the same problem.

I then tried to add the code that you have suggested in functions.php of wordpress, with the intention of removing the action therefore the cookies. However, there must be something wrong with the function because although the page loads, the code does not remove the added cookies in the header.

Could you please help me to implement a wp function that effectively works for removing the cookie in the header?

Alternatively, could you please consider modifying your plugin in a way not to add this cookie in the header? This current approach is a real killer of loading time and it is a pity that it affects negatively your plugin for pursuing compatibility with WPML. You may consider to implement an option in the setting to allow users to decide whether they prefer activating the WPML compatibility at the expenses of loading speed or deactivating WPML compatibility.

I hope you could help and i thank you in advance.

F.

Dear Pear,

Thanks for your reply.

Indeed i had to deactivated the plugin because that it makes my website very slow and google would penalize me.

I made the test that you have asked, please find below the results.

With the plugin de-activated the GTmetrix waterfall is: https://snipboard.io/T0co2j.jpg

and a total loading time of 2s.

With the plugin activated the GTmetrix waterfall is: https://snipboard.io/RJpHC9.jpg

and a total loading time of 6.2s.

Please consider that the response to the HTTP header of the homepage when the plugin is active, includes:

set-cookie: cr_wpml_is_filtered=yes; path=/; SameSite=Lax

It would sufficient if you could tell me how to de-activate the cookie that your plugin adds to my homepage. The added cookie has a negative effect on the speed and I believe that other users of your plugin would benefit. I am sure that it is just a matter of time and other people would realize the issue that I am reporting.

Could you please release a new plugin version without the mentioned cookie or tell me how to put a patch.

Thanks in advance,

F.

Dear Support,

Following your advise I have downloaded the last version and found the visual style feature and setup it up as Woocommerce. However, there is no impact on the homepage cookies.

When your plugin is active makes the website very slow. GTMetrix prove that the plugin is adding cookies to the homepage preventing the page caching and increasing the website load time by 3 times.

This was not happening in the past, something must have been modified with recent plugin updates. Currently, running your plugin means slowing down the website very heavily.

I believe this is a serious, severe drawback of the plugin.

Please let me know how to remove the added cookies from the homepage, this is unsustainable and it does not make your plugin any longer usable.

Thanks in advance,

F.

Hi,

Thanks for your reply.

Please note that my intention is to block IT, visitors from US are allowed. For US visitors the plugin works fine, while it does not work properly for IT. As I explained earlier there are some pages that are not properly blocked.

Please check the last line of log:

{“time”:”2022-10-19 18:49:20″,”client_ip”:”37.160.57.65″,”country”:”IT”,”is_proxy”:””,”proxy_type”:””,”lookup_by”:”??”,”cache”:true,”uri”:”https:\/\/www.muranoglassitaly.com\/?wc-ajax=get_customer_location”,”message”:”Access denied.”,”action”:”ABORTED”}`

This page was supposed to be blocked instead it is aborted.

Could you please help me to understand what is going on?

Thanks,

F

Dear Support,

I have implemented your suggestion and you find below the result:

{"time":"2022-10-19 18:49:20","client_ip":"193.186.4.55","country":"US","is_proxy":"","proxy_type":"","lookup_by":"BIN","cache":false,"uri":"https:\/\/www.muranoglassitaly.com\/fr\/categorie-produit\/objets-en-verre-de-murano\/vase-de-murano\/","message":"Access is allowed.","action":"ABORTED"}
{"time":"2022-10-19 18:49:20","client_ip":"37.160.57.65","country":"IT","is_proxy":"","proxy_type":"","lookup_by":"??","cache":true,"uri":"https:\/\/www.muranoglassitaly.com\/home\/customer\/www\/staging25.muranoglassitaly.com\/public_html\/wp-content\/fonts\/arvo\/tDbD2oWUg0MKqScQ657o_vo.woff","message":"Country is in the list.","action":"BLOCKED"}
{"time":"2022-10-19 18:49:20","client_ip":"37.160.57.65","country":"IT","is_proxy":"","proxy_type":"","lookup_by":"??","cache":true,"uri":"https:\/\/www.muranoglassitaly.com\/home\/customer\/www\/staging25.muranoglassitaly.com\/public_html\/wp-content\/fonts\/arvo\/tDbD2oWUg0MKqScQ657o_vo.woff","message":"Access denied.","action":"ABORTED"}
{"time":"2022-10-19 18:49:20","client_ip":"37.160.57.65","country":"IT","is_proxy":"","proxy_type":"","lookup_by":"??","cache":true,"uri":"https:\/\/www.muranoglassitaly.com\/?wc-ajax=get_customer_location","message":"Country is in the list.","action":"BLOCKED"}
{"time":"2022-10-19 18:49:20","client_ip":"37.160.57.65","country":"IT","is_proxy":"","proxy_type":"","lookup_by":"??","cache":true,"uri":"https:\/\/www.muranoglassitaly.com\/?wc-ajax=get_customer_location","message":"Access denied.","action":"ABORTED"}

As you can see there pages that are correctly blocked, others like the homepage and request of 18:49:20 which is not blocked, the action is aborted and the page is visible to me.

Additionally, for some reasons i do not understand why in some cases there is a reference to staging25.

Could you please help me to understand what’s going on.

Thanks,

F.

Dear Support,

I have provided you the file via the support. Please let me know once you have news or in case you need anything else.

Best regards.

F.

Dear Support,

The issue is that i do not have any fatal error.

Instead of trying to import almost 50 orders i tried today with a subset of 3. The plugin appears to neglect all the imported orders that are in progress and import only the ones that are on hold and/or failed. Additionally the imported orders (on hold/failed ) date is wrong.

Please advise me what to do.

Can you provide me an email address where i can send the excel import file so that you can see it?

F.

Dear Sir.,

Thank you for your reply.

These are few examples:
https://www.muranoglassitaly.com/it/prodotto/cinderella-scultura-veneziana/
https://www.muranoglassitaly.com/product/magia-murano-ring-with-925-silver/
https://www.muranoglassitaly.com/de/produkt-kategorie/murano-kronleuchter/kristall-kronleuchter/

Please let me know.

Cheers.
F.