excelsiormerchant

Hello Amanda,

No, the issue has not been resolved as manifests itself just as it did before.

I’ve just retried the same product you’ve experimented with in your response and it shows the taxes just as it was when I asked the question:

View post on imgur.com

So, not it’s not resolved and it shouldn’t be closed as such.

I would second this.

In my humble opinion, the whole logic of how it works is incorrect. Why would we create an unverified user in the DB in the first place? It makes much more sense to send a verification email to the supplied email address first and then, only when it’s been verified, create a permanent user. This will eliminate the need to code the clean up logic requested here in the first place.

Why create garbage and then deal with the pain of needing to remove it when we have a luxury of not creating it in the first place?

Just a thought.

I was able to change the wording of the messages in the popup by editing customer-email-verification-for-ecommerce.php file.

One hardly needs a professional version to fix the misspellings in the basic one.

Have you been able to get a response from the support? Have you figured out how to achieve what you were looking for?

More issues:

– The required fields in the message form are not highlighted as such

– The validation errors displays just a red mark without highlighting the culprit missing fields or giving any message to indicate what’s wrong

– The Message form itself is messed up and lists all the pages on the site at the bottom along with search, etc.

I did share the screenshot of the tax table configured (you’d see it if you’d taken a look at the link to the SO description I posted) and no, it’s not the Standard Rate, it’s a zero rate which doesn’t work and hence the question.

Hi Bunty,

I know I could.

But the reason I’m cautious about messing with users any further (without some guidance from CyberPanel community, hopefully) is because CyberPanel creates several DBs, the user, and the password when one creates an ‘application’ (in CP’s terminology) in it, and by browsing through their code I can see that it’s a Django app with a bunch of internal DBs, for example it has a separate DB (named mysql) in which all the users are stored, separately from the WordPress-related DB (called by CyberPanel process identically as the corresponding user). It can be viewed at https://mydomain.com:8090/phpmyadmin/sql.php?server=1&db=mysql&table=user&pos=0 There’s an encrypted password in that table too. I’m just unsure where else the rest of the different pieces may be located.

I also attempted to access the WordPress DBs directly from php script, with the similar result which means that WP access is being blocked (by CyberPanel) whereas phpAdmin seems to be able to manipulate the internal DBs (though w/o luck) which confirms my hunch that there is some missing link somewhere else preventing normal functioning of the site.

I posted more details here https://stackoverflow.com/questions/65317075/error-establishing-database-connection-on-wordpress-site-in-cyberpanel (as SO is much better at allowing users to edit questions and use images/attachments) as well as at CyberPanel forum (which is normally unresponsive)

Thanks.

It is not an intermittent issue, it’s not been working for over 15 hours and it didn’t work for Bunty either.

New user and/or new password doesn’t work, I tried it. Plus under CyberPanel all that infrastructure happens behind the scene anyway, so that suggestion is not viable, it means everything needs to be recreated from scratch.

The host is not in willing nor able to help with this as this is an application issue for them. Neither is CyberPanel, unfortunately.

P.S. I also tried configuring this user to have no password and granting him all privileges, but that doesn’t change the situation either, except for the error message now reading as:

Warning: mysqli_real_connect(): (HY000/1045): Access denied for user ‘w8WI11****’@’localhost’ (using password: NO) in /home/mydomain.com/public_html/wp-includes/wp-db.php on line 1653

• This reply was modified 4 years, 3 months ago by bcworkz.