evmapa

Hi! But that’s the problem. There is no action button at all anymore for pickup orders. It has vanished completely. Thanks.

Hi,

Thanks! It’s specifically on this site: https://krusteundkrume.at/backworkshops/ with the product “Buttrige Croissants” in the grid. If you click on the product you’ll see that the top row of tiny thumbnails for the other product images is also not cropped. This is not a problem with the specific product, it’s a problem with all newly uploaded images. The 720×810 version does get generated (I checked in the uploads folder on our server) but for some reason it doesn’t get used.

Thank you! We found the culprit which was indeed another plugin ??

Thank you, Alex! I see where I went wrong now. This solution still works perfectly.

Hi! Yes, you described the problem exactly. I had two test orders, both set to “Processing”. I activated the code and got the two gift card emails but with a wrong name attached. Everything else in the email (message, gift card amount, code etc.) correct, only the name of the gift giver was wrong.

We already have the box “Use WooCommerce Transactional Email System” unchecked at all times. It was unchecked when the problem occurred and has been for quite some time. We unchecked it because some customers didn’t get the emails at all at first and this was a suggested solution.

The problem doesn’t seem to occur with new orders. I ordered a gift card after activating the code and the name was correct. I’m not in need of immediate support any longer since the damage has already been done, but I am a bit afraid the problem will reappear and I will have no way of knowing until customer complaints come in. Have you been able to replicate the error or have an idea why it could have happened?

If it had been a test name or a missing name I would be less worried, but since it was the name of the previous customer who bought a gift card (a very detailed family list with full names and children’s names in my case) I’m a bit worried about privacy concerns.

Thank you, that was the solution and the codes have now been generated!

Only one very weird thing happened. When I activated the snippet I recieved the two gift cards of the test orders I made. Everything was correct except the name of the gift giver. Instead of the name I entered when ordering, it was the name of a customer who had ordered a gift card some hours previously. This is a bit alarming! Did this happen with all the gift cards where the order was not yet marked as complete? Could it happen with new orders?

Adding that the last order where it worked properly was on October 17th. I’ve deactivated all plugins I installed after that date and did another test order but with the same result, no code was generated.

I see, that makes sense! It doesn’t have to be the confirmation email, it could also be the invoice email or even a short code I can put into the invoice itself. If that’s a pro feature that’s fine, I just need to know if it is possible. Thank you ??

On second thought, I just had the idea to deactivate all plugins except woocommerce and the problem is gone. It must be some mismatch with a certain plugin, I just have to figure out which one now by activating them in batches and checking after each one.

Hi! Thanks for the reply. Is this reflected in the cart and the order confirmation? What I mean is, what is the order in the cart and order confirmation supposed to look like? In our shop it’s the following order:

Subtotal
Shipping
-Gift card
Amount to be paid
Tax

Is this as intended or is it supposed to be more like this?:
subtotal
shipping
tax
total
-gift card
amount to be paid

Because if another plugin is interefering, the cart order is how I could test it. Thanks!

Format number is on Misc Settings, yes. But checking it makes no difference in the number of decimals shown. Or how do you mean? Thanks.

All right, good to know, thanks for the reply!

Sorry for sending you on a wild goose chase! I think I was on the wrong track altogether. That I activated Firefox track protection when the add to cart button stopped workig looks like it was pure coincident because right now I can’t add a gift card to the cart on any browser with any settings and neither can anyone else.

The problems some few people with firefox had for the last months seems to be an entirely separate one and probably down to individual settings or an add-on that is interfering.

The problem now seems to be, the add to cart button doesn’t work for gift cards at all and I have now noticed that the field for email, name etc. has vanished as well. I will send you a link to our website as an email. If you could take a look I would be very grateful.

No trouble at all, it’s such a weird and random problem it was pure dumb luck I even figured out why it happened at all. Thanks for looking into it!

Thank you! I will try that and report back the next time someone orders a gift card.