vita.printful

Hey there,

Thank you for sharing your experience, we truly appreciate it!
If you use our plugin, we don’t guarantee compatibility with any other third party plugins, as these plugins are developed by different teams and might conflict in various ways.

If you have additional feedback for us, be sure to reach out at [email protected]! ??

Hey @georgikrastev,

Thank you for considering revising your review, we definitely appreciate it!
As far as we know, you can only Edit the review, instead of deleting it – you will see the option to Edit on the lower right here.

We hope this helps!

Hey @newbie752 and @georgikrastev,

It is important to note that we do offer automatic tracking details – a tracking url is added to each order as an order note.
If you have enabled customer notifications – an order update with this note, along with the tracking link, will be sent over to your customers via email.

As mentioned previously, we won’t add the tracking in the “shipment tracking order meta fields” due to a WooCommerce limitation.

We understand that this might interfere with some other plugins you’re using, however we do not guarantee compatibility with third party plugins.

If you have any additional feedback for us, be sure to reach out at [email protected]!

Hey @georgikrastev,

Thank you for your feedback, we truly appreciate it!
We are sorry to see that you have encountered this concern, but hope that we can still remedy the situation. We do offer automatic tracking details – a tracking url is added to each order as an order note.
If you have enabled customer notifications in WooCommerce, an order update with this note, along with the tracking link, will be sent over to your customers via email.

If you have any additional feedback for us, be sure to reach out at [email protected]!

Hey @newbie752,

We truly appreciate your feedback on this, however this is not a feature we can currently implement due to a limitation on WooCommerce’s end.

We understand if this is a deal breaker for you and hope you find a dropshipper that works for you!

Hey @newbie752,

Thank you for reaching out to us, we appreciate you bringing this concern to our attention!
To start off, this is not an issue with our plugin, but the way the plugin is set up to work.
We have built our plugin on WooCommerce core and provide tracking in the order notes instead of the tracking fields due to a WooCommerce limitation.

This means that you would need to find your own solution on how to deal with this – whether you decide to use a shipping plugin, provide your customers with tracking links manually or come up with a different solution.

If you have any additional questions or concerns, feel free to send us an email to [email protected]!

Hey Christian,

Thank you for reaching out!
It is not currently possible to translate/change any data in the size chart.

We’ve checked in with our developer team about your concern and can confirm that we don’t currently have an ETA for a size chart push in German.
We fully understand that this feature would be useful and are certainly looking to see if it could be implemented in the future.

If you have any additional questions or concerns, don’t hesitate to reach out at [email protected]!

Hey @majidiomar,

Thank you for your feedback and rating, we truly appreciate it!
If you have any specific suggestions on what we could improve, be sure to reach out at [email protected]! ??

Hey there,

Thank you for your feedback, we truly appreciate it!
To speed up the process of us implementing new updates, you can also share your ideas for a Community vote in our Feature Requests.

And if you have any additional feedback for us, be sure to reach out at [email protected]! ??

Hey @slash135,

We see that you have also reached out to our customer support team directly, so we’ll carry on solving this issue via emails.

Let us know if anything else comes up!

Hey @ivorykay,

Thank you for your feedback, we truly appreciate it!
We’re truly sorry to hear that you’ve encountered this issue and we couldn’t help with fixing it.
There are many factors in the initial setup process which our support team can’t affect from our end, but if you need our help with establishing a working connection by giving us direct access to your platform, you can also reach out to our Store Setup Services.

Feel free to email us at [email protected], if you have any additional feedback, as well as any questions or concerns!

Hey @ivorykay,

Thank you for reaching out!
Each report of an issue is evaluated on a case by case basis, taking into account the information and time when the concern was submitted – our solutions are not scripted, even though they may follow a similar pattern due to how the platform works.
Please take note that no solution was given in this case, as we were expecting a reply from the original poster.

If you have not yet connected your store to your Printful Dashboard, make sure that your permalinks are enabled and that the Store URL is exactly the same in your WordPress general settings (Settings -> General) and the website itself. In many cases it can be missing an “s” in “https” or it can be a subdomain.

Next step would be reaching out to the hosting and trying to resolve it with them. Or checking WC/WP settings or plugins that might cause redirects.
You could try disabling all plugins apart from WooCommerce and Printful, to see if this helps with the initial connection.

Let us know how that goes!

Hey @slash135,

Thank you for getting back to us!
Could you try disabling all plugins apart from WooCommerce and Printful and see if this helps?
Could you also let us know if your website’s host has any input on what could be causing this issue?

Another thing you could try is reinstalling the Printful plugin.

Let us know how that goes!

Hey @nothin7,

We have launched a fix for this.
Please let us know if you have any additional questions or concerns!

Thank you for the update, though I’m sorry to hear that this didn’t solve the issue!

These kinds of errors are usually caused by a web server configuration, WordPress configuration or by a security plugin that doesn’t allow us to connect to your store.

You could try to re-generate your API keys.
Go to WooCommerce -> Settings -> Advanced -> Rest API -> Add Key -> Permissions -> Read/Write -> Generate API key (don’t leave the description blank).

In case this does not solve your issue, please make sure that the site URL in your WordPress Admin -> General settings matches the actual website URL.
If the website is HTTPS, it should be HTTPS there as well.

In some cases this can also be caused by a conflicting plugin or theme – you could try disabling them and then trying to connect to Printful.

I hope this helps!
Let me know if you’re still encountering issues in relation to this.