vita.printful

Hey @kkikuchi1220,

Thank you for reaching out to us and we’re sorry for the delay in our reply!
Could you let us know which part of the size chart you want to update?
You can send your screenshots here or email us at [email protected], so we could advise you further! ??

Hey @justas327,

Thank you for reaching out and we’re sorry for the delay in our reply!
If you’re looking to translate products that you’ve already added to your store, we suggest trying out one of the translation plugins you can find here, but please not that we don’t guarantee compatibility with all 3rd party plugins you can find on WordPress.
We also offer adding product descriptions in a variety of languages that are available on Printful, so you can check that out as well!

Feel free to send us an email at [email protected] with any additional questions or concerns you may have!

Hey @amcmanamon,

Thank you for reaching out and we’re sorry for the delay in our reply!
I’ll cover the questions we have answers to:

1. Do you have to create another shipping label for the printful product even though they are handling the shipping?

Shipping labels and packing slips are generated and applied to your Printful shipments automatically.

2. My non-printful products ship faster than the printful products. At what point would you change the order status to completed? If I wait for the printful items to ship and change to completed, my non-printful items will most likely be at the customers house.

Once your Printful shipments are shipped, your order’s status will be updated automatically. If your order includes non-Printful products, your approach might be different. We suggest reaching out to our support team at [email protected] for advice!

4.How do you change the business name on the shipping label?

We will take the information you have added in your Printful Dashboard -> Stores -> Settings. You can also upload your company logo there (under P-slip), which we’ll print on the packaging and packing slip.

We hope this helps, but be sure to reach out at [email protected], if you have any additional questions or concerns!

• This reply was modified 4 years, 4 months ago by vita.printful.

Hey @lauraocc,

Thank you for reaching out to us!
If you’re using our shipping rates, it is not possible to change what they’re called, but you can certainly look into setting up WooCommerce flat rates to achieve this.

Feel free to reach out to us at [email protected], if you have any additional questions or concerns!

Hey @genweb,

We’re following up with the issue you brought to our attention and wanted to know if you were able to successfully set up the Printful + WooCommerce integration.

If you’re still seeing issues, could you reach out to us at [email protected] with some additional details?

Hey @sokaaar,

Thank you for reaching out to us and sorry for the delay in our reply!
Could you let us know if you’re still encountering issues with setting up the Printful + WooCommerce integration?

Looking forward to your reply!

Hey @brennanrk,

Thank you for reaching out to us!
The features you describe (larger thumbnails. magnifying glass) are possible if you alter your website’s theme.
We suggest reaching out to their support team or changing the theme to one that has these features.

If you have any additional questions or concerns for us, be sure to send us an email at [email protected]!

Hey @verasartsanddice,

Thank you for reaching out!
None of our shipping rates are called “Other”, so it’s possible that this is a flat rate created on WooCommerce, you can see more on this here.

If you intend to use the Printful Shipping rates, you can see a quick tutorial on how to set that up here.

And if you have any additional questions or concerns, be sure to reach out to us at [email protected]!

• This reply was modified 4 years, 4 months ago by vita.printful.

Hey Greg,

Thank you for your question!
Our advice is to reach out to Wordfence with this question, since we don’t guarantee compatibility with any third party plugins, apart from the Advanced Shipment Tracking for WooCommerce and the WooCommerce Shipment Tracking extension.

If you have any additional questions for us, you can reach out at [email protected]!

Hey @kbuhlir,

Thank you for your review!
We’re sorry to hear that your experience with our plugin and customer support hasn’t been great and hope we can improve it in the future.

Our plugin is compatible with the most recent WordPress and WooCommerce versions and the shipment tracking plugins listed here, however we don’t guarantee compatibility with other third party plugins.
If your product syncs are failing, it is certainly possible that this is caused by another 3rd party plugin or your host.
If you would like us to check in with our past correspondence and your situation in more detail, feel free to reach out to us at [email protected]!

Hey @newbie752,

Thank you for your question!

Our tracking link is still added to the order note due to the limitations of the platform, but these plugins make it possible to do things like add the tracking information in emails, on the order tracking page, etc.

Let us know if you have any additional questions!

Hey @rbeltranpuig and @umairrockx,

An overnight rate or an express rate is not currently an option for all destinations, which means that these rates would not show up as choices upon checkout.
It is also important to note that if the carrier we use for our flat rates matches the carried we’d use for express rates, you would not see the “express” option, since it would cost the same as the flat rate and we would also ship the order out with the same carrier.
To check if you see the overnight option, I suggest entering a domestic US address (in California, for example) to see what that pulls up.

I hope this helps, but if you still think something’s broken, please reach out to us at [email protected]!

@umairrockx we would also be happy to review your correspondence with our chat support, to ensure that we provide you with the best assistance in the industry! ??

Hey @vapblack,

It is not possible to create a connection between Printful and WooCommerce without the use of the /wc-auth/v1/authorize page and this page can’t be created manually.

If you have any additional questions or concerns, be sure to reach out at [email protected]!

Hey @newbie752,

Thank you for your question!
What I mean is that our plugin is now compatible with these two plugins and if you install either of them, you should not see this cause any issues with the Printful + WooCommerce intergration.

If you have any additional questions or concerns, be sure to reach out at [email protected]! ??

Hey @luisgonza03,

Thank you for reaching out!
It is not currently possible to remove the default “Flat Rate” option in your settings under “Shipping Methods”, because for some destinations this is the only available shipping method.

As a workaround, you can set up your own flat rates on WooCommerce.

If you have any additional questions or concerns, be sure to reach out at [email protected]!