eugenzor

Can you please show your site?

…only retains whatever infection is in the files into the backup, which when reinstalled, will install the infection again.

I don’t agree with you. How infection cat appears again after reinstalling of new wordpress from official site on the clean space?

Backups are not connected to it. You always should make backups before doing something serious.

@dabezt
One of the possible ways:
* make backup of your site
* delete all files from you hosting and reinstall wordpress
* copy images from wp-content/uploads to you site, but be careful, malware (shells) often hides among them.
* change password (do not use simple) and remove all admin users that you don’t know in dashboard
* install themes and plugins. If you use official themes and plugins everything will be ok.

Another way – publish job on https://jobs.wordpress.net/ and ask malware removal.

@marius
I’m sorry, thanks for notice

Did you site stop working exactly after cleaning? Do you have backups that made before cleaning? Who has cleaned your site?

Hi,
Your site is infected, try to check you site for malware [Link redacted]

I can help you to remove it now, write to support [Link redacted]