etr316

A completely weird this just occurred. I restarted our work station and after I updated two plugins, the theme and your 502 version the icons came back!!

I cannot explain this, it’s too strange, does not make sense at all.

At any rate, all OK now. THANK YOU for your Reponses. If we are ever successful with our business we will surly purchase your pro version based on this great support!

I alerted the support team to close the case.

THANK YOU.

• This reply was modified 3 years, 8 months ago by etr316.

I just noticed you pushed out another update. fyi the version that broke things was 501, and you just updated to 502.

thanks.

just posted, I used the name you see here.

and again, I know it could be something else that was cause, but, I am being accurate on how the incident took place. I updated Simple SSL and then the icons were gone, period. and I did not update any other plugin, simple SSL was the only update available at the time before the social icons disappeared.

I would rather not post it here. too many eye balls. do you have a way I can send in chat or an email?

yes, because it broke something. that said, our web dev has not looked/fixed the sites yet.

Allow me to be forward again, seconds before I updated Simple SSL I checked all three sites, I do that after learning lessons from the past. All three sites were fine on two browsers, edge and firefox. All three sites had our social icons intact. I then updated the plugin on all three sites, then checked the sites and the social icons disappeared.

Yes, I know I should have checked one site at a time, but that doesn’t change the occurrence. One odd thing afterwards, we received an email from the theme author moments after this incident that an update was available, so I installed it on all three sites, that didn’t fix the social icons. ALL that said, could the issue have been caused by something else? Well obvisly. But what are the odds? I literally installed your update, and the social icons disappeared. The worrisome part is, on the theme itself, I located the feature that turns the social icons set on and off (Enable or Disable) and it is Enabled! So, I am worried. I hope our dev can fix it, he has not replied yet, I am sure he is still sleeping. Our theme by the way is called Porto. I like the way it looks, but would never recommended it, it has had so many issues over the years.

“the recent” But the previous DID!!!

Interesting, all three of the websites I mange have had the “Blocks” on the upper left vertical row until recently. And oddly, even when I try to edit using WP Page builder I do not see a way to edit the top most text on our about page header, or, no way to edit our footer text either. Even in css editor the “theme footer” link is not there. And when we did have the “Blocks” option it was easy to use and edit whenever we wanted. So, based on what you are saying, and if truth, then its a Theme punch issue, we use their Porto Theme along with woo commerce. I’ll file a support ticket with them and then see who is truthful. all three sites we have, the Blocks option is gone.

Thanks for your prompt reply.

not sure if it matters, but, everything I read on many sites suggested first line, why did you add it to the last? also, type what the health message says, and the the bullet. you need to post more details than you are stating.

the solution is, you have to edit your htaccess file and add the code and save.

thanks Roger for this code: Header always set Content-Security-Policy “upgrade-insecure-requests”

by the way, I found a work around, and its SIMPLE.
1 go to plugins, locate Really SIMPLE SSL
2 click deactivate, and select KEEP HTTPS (important)

your site remains with the security lock icon, and the “Not all recommended security headers are installed” on the site health will be gone. and google wont ding you anymore.

you will only see “you should remove inactive plugins”
I don’t know about you, but i’m fine with that.

wow, what a mess, waste peoples time, annoy them, so that they cave and buy the pro version. anyone know of a better program?