Aditya Shah

Please find the screenshot here https://imgur.com/a/uJQiD0D
Also, the Icegram editor is nothing else than your WordPress editor and so there is no restriction on using Shortcode.

The login request was made so as to provide an exact solution to the issue.

However, I have checked with Online Shop theme by AcmeThemes and Elementor and the template Messenger: Create an Icegram message from scratch, and the height of the messenger was increased.
Please recheck the issue with the below-mentioned CSS and let me know how it goes for you.

Please try#ig_this_message .ig_headline{
height: 600px;}

Hi,

Please use Loco Translate to change the message text.

I have tested it with “Give Customers A Free Ebook” template and it works fine. If you could provide me the exact template name or a link to your page, then I might help you in a better way.

I understand that there was a delay in reply. I have checked and hope you got an email on 16 August and an email today.
Please check your email for the resolution. If you still face any issue, please revert to the same email or let me know so that I may help you regarding that further.

Yes, It works. However, it depends on the template too. I’ve tried it with the “Give Customers A Free Ebook” template.
Request you to please contact us via our support channel with the link to the page and the template you are using, so that we may check for the exact issue and give you a resolution to the same.

Please let me know your website page URL so that I may have a look at it and help you regarding the same?

Please use the below code in your additional CSS box in the customizer to increase the height of pop-up to 600px.

.ig_popup {
	height: 600px
}

Hope this helps you. Please let me know your views on the same.

Please use the below code in your additional CSS box in the customizer to increase the height of pop-up to 600px.

.ig_popup {
	height: 600px
}

Hope this helps you. Please let me know your views on the same.

It might be because of some plugin conflict. Request you to temporarily deactivate all other plugins and have a recheck on the issue.

would like to update that the plugin sends emails with your host. It may be phpmail() or SMTP. However. the plugin provides facility to send emails using cron job, and so you can schedule certain emails per hour according to the limit set by your host to send bulk emails.
Hope this helps you.

Yes the template support shortcode, you can find the same in the display rules. Please share your website page URL where the issue can be replicated so that I may have a look and assist you further.

Please let me know which template are you using?
Also, please let me know the URL which can be used to replicate the issue.

Please select the template which is best suitable for you and then CSS can be used to make it the way you want to.

Would like to update that along with sitewide you can also use “Do not show on these URLs” which is available in the premium version of Icegram Engage max and not available in Icegram free version.

Currently, there is no option to show the campaign on specific one post type.

Yes, the date is accepted and the time is not asked while scheduling the campaign, it starts as soon as the specified date starts.