estudi33

Hi,

Thanks for your help!

Right now the web works correctly because we are currently using plugin version 4.3.10 wich works perfectly.

The problem occurs when updating the plugin.

We have already contacted through the support service and we have sent the access data so that you can access and make the necessary checks.

Best regards,
Vanessa

Hi again,

I just went through https://www.restaurantforat19.com again and it seems that now everything looks correct. I have updated the Elementor plugin. I don’t know if it was because of this but everything is correct.

I will continue to test the other two web pages and report the progress.

Best regards,
Vanessa

Hi,

In order not to hinder the smalto support thread, I’d better open a new thread.

Regards,

Hi,

We have the same problem. After updating to version 1.7 the banners have disappeared from the webpages.

Any fix to this issue?

Thank you so much!

Hello Nicola,

I have reactivated the JS optimization again.

Elementor is configured by default to insert the codes in external files. I have changed the CSS Print Method to embed it in the page header.

Best regards,
Vanessa

Hello Nicola,

I have disabled js optimization (wp optimizer) on https://www.estudi33.net but no change has occurred and cookies are still not blocked.

Best regards,
Vanessa

Hello Nicola,

We have been checking how many websites we have installed the SCK plugin. There are a total of 35 websites. And our intention is to install it on the almost 80 websites that we manage.

On 19 websites we have version 2.2.3 installed and on 16 websites we have version 2.2.4 installed.

Version 2.2.3 works correctly on almost all websites although it also fails on some websites.

Some examples of websites with version 2.2.3:
https://www.tallersantfeliu.com – runs fine
https://www.patriciahairsaloon.com – runs fine
https://www.festaipaper.com – fails

Version 2.2.4 fails on almost all websites. It only works in a few.

Some examples of websites with version 2.2.3:
https://www.lamaritima.net – runs fine
https://www.fpbaixemporda.com – fails
https://www.lunarossacostabrava.com – fails

All websites use version 7.4.11 of PHP.
The PHP version is automatically updated. This was updated on October 1. Do you think it could be the cause of the problem? But why does the plugin work correctly on some websites and not on others if they use the same version of php?

“memory_limit” parameter in the PHP configuration of all the webs is 128M.
I have tried to increase to 256M in some web but the problem has not been corrected. This parameter has not been modified and before, with the same memory limit, the plugin worked perfectly.

I have also done some tests changing the active theme on several websites … without result.
Until recently, the plugin worked fine with current themes. The themes have not been updated recently.

And to finish I want to tell you what has happened on some websites. For example on the web https://www.notariadeblas.es

On this website it was working correctly with the SCK plugin version 2.2.3
Cookies were blocked and instead blocked elements (Google maps, facebook, etc.) the “Placeholder text” appeared correctly.

While checking the web I saw that the “Placeholder text” had the lines very close together and I added “.BlockedForCookiePreferences {line-height: 22px;}” to custom css
Once this line of code has been added, the plugin has stopped working and no longer blocks cookies. I’ve tried updating to version 2.2.4 but it still doesn’t work.

Everything seems more and more strange to me. There must be some reason that causes the plugin to crash.

I hope that everything I have explained can give you some clue to unravel the mystery.

Many thanks for your help!

Best regards,
Vanessa

Hi Nicola,

Again we want to thank you for your help. We are quite concerned about this problem why and we would very much like to be able to solve it.

All web pages are hosted on the same server, which we manage ourselves. This server is divided into 3 different VPS but the same modules are installed and activated in the 3 vps, so we suppose that if it were a server problem we would have the problem on all websites and not only on some of them. Varnish is not installed in our server.

We have installed the Query Monitor plugin to check for bugs. Some of PHP errors have appeared but we don’t know if they may be related to the cookie problem.

Warning - Creating default object from empty value
wp-content/plugins/showeblogin-facebook-page-like-box/showeblogin-facebook-page-plugin.php:42

Function create_function() is deprecated	1	
wp-content/plugins/showeblogin-facebook-page-like-box/showeblogin-facebook-page-plugin.php:57

These errors are related to the facebook plugin. Could this be the plugin causing the problem? We use this same plugin on several web pages. On some websites where this plugin is installed, cookies are correctly blocked.

I hope that with this information you can find a solution on what causes the problem.

Best regards,
Vanessa

Hi Nicola,

Thank you very much for your quick response.

We insert Google analytics on the web with the plugin Google Analytics Dashboard for WP by ExactMetrics, and Facebook with Showeblogin Social Plugin.

We have tried to disable the cache plugin (WP Optimize) but the problem is not solved.

I think it is better that I explain in more detail this curious issue that we have discovered.

We are dedicated to designing web pages and for them to comply with the data protection and privacy law we always install and configure a cookie plugin on all web pages that we design.

The plugins we used previously did not block cookies, but when we discovered the Smart cookie kit a while ago, we found that it worked perfectly. It was the perfect plugin, easy to configure and it correctly blocked third-party cookies.

Smart cookie kit works perfectly, for example, on the web https://www.hoteldelmar.es/it/

If we enable cookies with the “Enable cookies” button on the banner, third-party cookies are enabled correctly (a total of 23 cookies are enabled) and all elements of the page load correctly.

If we disable cookies with the “Disable cookies” button then third-party cookies are disabled and only 7 cookies remain enabled. In addition, the blocked elements (Google maps, facebook, etc.) are no longer seen and the message of the “PLaceholder text” appears instead.

It worked perfectly on all web pages where we have installed smart cookie kit. But now, when updating to version 2.2.4 we have discovered that cookies are no longer blocked.

For example on the web https://www.estudi33.net
Whether we enable or disable third-party cookies, they are still active (facebook for example) and the facebook module is still displayed when it should be blocked and the text of “Placeholder text”.

I hope I have been able to explain myself correctly. And I hope you have some idea how to solve this mysterious problem that has us very concerned.

Thank you very much for your help!

Best regards,
Vanessa

Hi,

Everything works correctly after the last update.

Thank you very much for solving it so fast!!

Best regards,
Vanessa

Thanks for the reply,

We have the same problem with all the websites that we manage and that have the Premium addons for Elementor plugin installed. On the other hand, on websites where we have not installed the plugin, they still work correctly.

I think the clearest test that is the plugin that causes the problem is that when we deactivate it, the Google Captcha box reappears.

For example:

https://opticagracia.es/contacte/
https://www.autoescolasantfeliu.com/contacte/
https://pling.cat/contacte/

Thank you very much for your help!

Best regards,
Vanessa

Hi,

Of course, published opinion … and five deserved stars for your great plugin and excellent support.

Best regards,
Vanessa

Hi,

The problem has been totally solved with the last update.
Thank you very much!!

Regards,
Vanessa

Hi,

I have installed version 2.5.2 and the problem with the images is repeated. I had to go back to version 2.5.0.

Regards,
Vanessa

Hello,

Perfect! ??

Thank you very much!!

Best regards,
Vanessa