estevenin

Hi There,
I see. Should I send a new ticket again ?
By the way I have been trying to find the cause of the problem, and I did. Inside the file /includes/core.php, your have this function at the very begenning of the file :

<?php
//per agganciarsi ogni volta che viene scritto un contenuto
add_filter('wp_head', 'tcmp_head');
function tcmp_head(){
    global $post, $tcmp;

    $tcmp->Options->setPostShown(NULL);
    if($post && isset($post->ID) && (is_page($post->ID) || is_single($post->ID))) {
        $tcmp->Options->setPostShown($post);
        $tcmp->Log->info('POST ID=%s IS SHOWN', $post->ID);
    }

    //future development
    //is_archive();
    //is_post_type_archive();
    //is_post_type_hierarchical();
    //is_attachment();
    $tcmp->Manager->writeCodes(TCMP_POSITION_HEAD);
}

If I happen to comment or delete this line here :

$tcmp->Options->setPostShown($post);

Then it no longer conflict with the other plugin and this one is working fine. So of course I wouldn’t delete this line because I guess it is crucial to Tracking Code Manager working well, but maybe it can be a clue for your team to investigate.

I have tryed to hire a developper myself but haven’t been successful, I guess it is tricky when you come from nowhere, trying to comprehend an existing logic of a plugin.

By the way I have setup a dummy website with only these 2 plugins, I guess it would help because last time I heard from the support they said they weren’t able to replicate the issue.

Please let me know.

Hi Intelly WP,

I’m following up on this topic because I opened a ticket through [email protected] for 5 months now, and still in the day, I didn’t receive any support (I always update the plugin to the latest version when I see it, so yes the updates that have happened didn’t change anything).

I sent a video of the problem, I sent accesses of a dummy website showing the problem (The problem happens in a brand new website with only the 2 plugins involved), I only had 2 answers from the intellywp team : One to ask me to update the plugin, and one that said that the error can’t be reproduced (based on the screenshot the tester forgot to submit a review in the end) => So I sent a video and access to show it.

I’m desperate I have people not beeing able to let review on my website for 5 months, and I don’t want to uninstall tracking code manager because I need it to handle my scripts !

If I need to pay anything to get any support on this and fix the problem, please let me know. I don’t know what to do, I am waiting for answers from intellywp staff (each answer comes every one month and a half !!!), and there is none !

Please let me know what I should do or how much would it cost to resolve the issue, it looks like something so simple and at this point I just want this issue to be solved one way or another, even if I have to pay for the support, if you don’t want to assist the issue also please let me know so I can see what is going on with a programmer, but I can’t wait for the next few months for it to be solve.

Thank you in advance

Hello IntellyWP,

After your answered I did contact the support, and had an answer that I have been received, and will have an answer as soon as possible. Today, I still didn’t have any feedback about it (1 month+).

I responded to your message in order to know if you hadn’t forgotten 2 weeks ago, and didn’t have any answer. So I still don’t know what’s happening, the plugin didn’t have any update so the error is still there :(.

Any knews or any way to fix it faster ?

Thank you

Hi cedcommerce,

Thanks for the follow up. I’d be fine to a “one shot” solution in every post, I don’t mind editing them all.

I tried the <content> solution you gave me. I tried inserting it, but it seems that it doesn’t make any difference at all. Neither in the excerpt, or the og and twitter datas.

So in order to have proper datas coming out I’d have to :
– Fill out the excerpt field
– Fill out the twitter description field
– Fill out the facebook description field
And same for G+ and pinterest.

All with the same content :/. Any solution in mind for making it easier ?

Allright thank you for your feedback.
So this is an example of article (temporary URL) : https://urlgone.com/37b507/. (If you put /blog or /feed in the URL you might be able to see the extracts as well).

So in this page if you check on the source code, the content of the article starts at : <div class=”itemBody .

In order there is :
– The featured image
– The social counter : <div class=”essb_links (auto-generated and inserted here by a plugin)
– The video : <div class=”su-youtube su-responsive-media-yes”>
– The downloadboxes + download notice : <div style=”margin: 40px 0 20px;
(followed by some css styling)

And a bit below, the content. To answer your question, the social counter is generated and inserted here automatically by a plugin, and the video shortcode and the download HTML (and shortcode) are inserted manually inside the wordpress editor everytime I edit an article.

And as you can see, the RSS and wordpress extracts are taking only the download text notice (thing that I could solve with the code you gave me, except for the lenght), and in the source code the Facebook Open graph and Twitter datas, are also using the numbers from the social counter, and CSS (or directly the download notice, depending on in I look at the Yoast datas or the other plugin datas above).

So that’s the situation basically. I know there is a marked called “<before>” that you can put in the content for the extract or something like that, isn’t there a similar kind of mark to insert just before the text content to say “the actual content stars here” ? (Through a plugin or so) ? Or any other kind of solution you could see based on these informations.

Again thank you very much for your help, very appreciated ??
Regards

Hi cedcommerce,

Thanks for your feedback ! The function has indeed made the trick, but has created another problem : now the excerpt has fallen short, just a few words are beeing displayed. I though about raising the number of characters of the excerpt, but the regular posts would also be afected so it’s not a very good option.

Another thing for the article with this techniques, the Open Graph informations are not affected by the code, so it still takes all the information of the begenning as a description (og:description and twitter:description). For these 2, it’s even taking the “counter” of social shares, that is displayed on the top of the article below the featured image, and even the full HTML code of my download box. (The excerpt was only using the text inside of it, the social informations is taking the HTML code too)

And since the content inside that download box and the counter are dynamics, impossible for me to exclude them all at once with a piece of code.

That beeing said, by nature in the source code, the content of the article starts by “<div class=”itemBody>”.

So maybe the right way would be either :

– To be able to say to wordpress : put the “<div class=”itemBody” just after my download box. (I think this one is not very good, since it would exclude the shortcode of the video, and this one looks like it’s not beeing included in the descriptions)

or

– To be able to exclude the counter / download box from this div, by surrounding it by some kind of code in the article.

I don’t know if this is possible ? Or if any kind plugin allows that ? Or… if you have (or someone else) any other solution that can make the trick for all these elements, let me know ??

Thank you again for your feedback and your time,
Regards

Hi there !

Thanks for the great plugin ! Exactly what I was looking for, beautiful layout, the ability to put a submit form everywhere in the website, and the reviews everywhere, for a specific product.

I liked also that the pro version has the possibility to limit only people that are logged in to post.

I found your plugin in the rich snipets tags. But as I was trying it out, I didn’t see any mention of the plugin displaying rich snipets, nor in the documentation or anywhere. So I was wondering, before going any further with configuration and purshase the pro version, if the plugin was creating rich snipets for google, that allow the reviews of a page to display on google ?

If so, where can I associate the reviews of a product to a specific page ?

If not, is this a feature that you have in mind for any future update ? If yes (or if not yet), any idea of when this might be ?

I really liked your plugin (I’v tested 2 before), this is kind of a deal breaker to me it’s one of the main reason I’m putting a review system, and all the rest of the functionnality was exactly what I was looking for ! Simple and complete !

Thank you