erichie

Thank you for letting us know. We will look into this issue so we can get it resolved. Would you be able to answer a couple questions just so I can better figure out what is going on?

When you say manually translated pages do you mean using the Manual Translation Profile for Lingotek? (Are you sending the Pages to Lingotek for machine translation manually?) Or do you mean using Polylang and doing the translations yourself?

Thank you. We hope to get this resolved quickly for you.

I’m sorry you are having problems with the plugin. We would be very appreciative if next time you have a problem, you submit a request in the Support forum or contact [email protected] instead of immediately leaving a negative review. We are very willing to help you get your issues resolved so that you can have a positive experience with the plugin. If you could answer a few questions for me so that I can better understand what the problems are that would be great.

1. What languages did you try to add on the Dashboard that were not working correctly?

2. Were you able to upload any content to Lingotek for translation?

3. What do you mean by you lost your categories and homepage? The original categories and homepage just disappeared? Or already translated categories and pages were lost?

4. What connection was lost? You couldn’t upload content? You couldn’t request translations? The Dashboard wasn’t working correctly?

5. Did you see any debug errors while using the plugin?

6. What are the exact steps you took after first activating the plugin?

If you could provide us with more information about your problems so that we can get them resolved for you that would be great!

Hi mfauster,

Thank you for letting us know that it’s still not working for you. We will investigate further so that we can get this issue resolved.

Marking topic as resolved.

Lwangaman, we have fixed this bug and will be releasing the next version soon!

There is a plugin that integrates Polylang and Woocommerce more fully together. I have installed it on my local environment and Category translation and syncing to my Products is working great!

The plugin is Hyyan WooCommerce Polylang Integration. Please give it a try to see if it can help you get your Categories and Products all translated and synced together.

Also, with the release of version 1.0.9 of our plugin it should solve the issues you were having with Category translations not being downloaded. If it does not, please let us know.

We will look into that issue with the Manage page.

As far as your translations updating after editing them in the Lingotek Workbench it seems to be working for us. There are a couple things you can try though.

Go to Translation -> Settings -> Defaults and check the Update the callback url for this project box and click Save Changes.

After you edit the translations make sure you hit the green Save and Close button and that the Workbench browser window closes.

If it is still not working please let us know so we can investigate further.

Glad you were able to figure it out! If you ever have any other problems please let us know so we can continue to improve the plugin!

So those first errors are the errors we thought were fixed with the 1.0.8 update. We are having trouble reproducing them on our end. You are running 1.0.8?

For one of the other errors if you could change line 67 in /lingotek-translation/include/group-post.php from if (isset($custom_fields)) { to if (!empty($custom_fields)) { and let us know if that makes a difference? Thanks!

We found a bug in version 1.0.7 that we released yesterday. We have just released version 1.0.8 which should fix your problems. If you could download the update and then let us know if you are still having problems that would be great!

Just a couple questions for you so I can further investigate and help you resolve this issue. Are any of your Categories being translated? Do you have any Sub-Categories?

This is a setting that you need to enable inside of Polylang. If you go to the Polylang settings at the bottom of the page you will see a Synchronization option. Make sure that the Taxonomies option is checked and then Save Changes. You also need to make sure that your Categories are translated before you send your Products to Lingotek for translation.

I’m glad it is working! We would love if you could mark this issue as resolved and leave a review for our plugin if it is working well for you and you are enjoying it.

If you either hover over the item and click on the option Update Translation Status or select the content and choose the same Update Translation Status from the Bulk Action drop down does that change the status at all? This is manually requesting a status update and will hopefully allow the status to be updated so that you can then download your translations.

You’re welcome! Glad we could get it working for you!