erdembircan

Hello @hrauser,

We released an update addressing this issue. Please update and try it out. Best regards.

Hello all,

We released an update addressing this issue. Please update and try it out. Best regards.

Hello all,

We released an update addressing this issue. Please try it out. Best regards.

Hello @suhani121

We are trying to recreate the issue and will update you. Sorry for the inconvenience.

Best regards.

Hello @suhani121 ,

We released v3.0.5, please update your plugin to latest.

Best regards.

• This reply was modified 1 year, 5 months ago by erdembircan. Reason: typo

Hello @suhani121 ,

Thank you for bringing this into our attention, we are preparing a fix patch for this issue which will be available shortly. Sorry for the inconvenience.

Best regards.

Hello everyone,

Sorry to hear you are still experiencing this issue. Even though we can’t recreate the issue on our end, we are changing the implementation of that class to prevent this issue based on the error log you shared. Planning to add it to upcoming version (v3.0.4) which we are planning to release shortly.

Best regards.

Hello @jonoaskew,

Thank you for bringing to our attention. We are investigating it and will give you an update as soon as possible.

Best regards.

Hello @eddiechang,

We tried to recreate your issue on our end with PHP 8.1.22 and WordPress 6.3.1 but didn’t get any issue.

You mentioned you updated your PHP version, when we encountered this kind of issues after PHP updates before, they related to WordPress recommended PHP extensions not being reinstalled on newer PHP version. Please check if your PHP server has the correct extensions.

Also if you can recreate the issue on your end and take note of the error message, we can pinpoint and direct you in the correct direction. Because if it is a missing PHP extension that causes it, then your site will crash again in the future with other plugins who are using those necessary extensions.

Best regards.

@eddiechang , thank you for the info. We will try to recreate the issue on our end will get back to you as soon as possible. Sorry for the inconvenience.

Best regards.

Hello @eddiechang ,

Sorry to hear you are having this problem. Please provide us some info so we can investigate the issue:

• Server PHP version
• Any error message you encountered on your server or on client side

Best regards.

Hello @blurry7923 ,

We identified the issue and prepared a fix for it for the upcoming next version (v3.0.4). Sorry for the inconvenience.

Best regards.

Hello @blurry7923 ,

Does that issue occurs only with blocks created with new version, or issue affects previously created blocks too?

Best regards.

• This reply was modified 1 year, 6 months ago by erdembircan. Reason: typo

Hello @hrauser ,

We tried to recreate the issue on our end with similar server configurations but couldn’t succeed. Can you supply us any error message you encountered during that process both on server side and browser? Also by renaming, did you mean something other than ultimate-blocks for folder?

Best regards.

Hello @gk18aae,

Please open a support thread here so we can investigate the issue more in depth since we couldn’t recreate it on our end.

Best regards.