Envox d.o.o.

Sorry for late response. It works perfectly! Many thanks.

Everything is already imported in WordPress. I just need to make it visible to your plugin and I think that I find a solution: simply change post type using the Post Type Switcher plugin.

Yes, I found that it collided with LightStart – maintenance mode, soon landing page builder plugin. I believe there is not much you can do about it.

Thanks

Thanks for your assistance.

Yes, I did exactly what you wrote. If I visit the site as an admin (or support agent) I get the following message:

Support portal
Customer Portal is only accessible by Customers. Looks like you are a support staff
Go to Support Admin Page

(Please note that Support portal is the page title autogenerated by the plugin during configuration).

• This reply was modified 1 year, 1 month ago by Envox d.o.o..
• This reply was modified 1 year, 1 month ago by Envox d.o.o..

Thanks a lot for reply. This is how it looks like currently:

View post on imgur.com

View post on imgur.com

View post on imgur.com

Thanks for quick response. Reinstalling fixed the problem.

Thanks for clarification, but again, I didn’t open this ticket because I have an issue with large Post ID. My site works normally and this plugin works normally with small Post ID, but in case of large Post ID it cannot update download counter after successful download.

It seems to me that somewhere in your plugin is used variable that cannot handle values greater then 65535 and due to that it tried to increment counter of non-existent or wrong download item.

Ok, it seems that is an issue with Thunderbird mail client. I can see it correctly thru webmail client.

Unfortunately, deactivation, deletion and reinstallation did not help. The download still works fine, but the counter doesn’t want to update.
I tried deactivating the plugins as well as changing the theme to the default one. Nothing helped.
For testing, I installed another download manager: for example, Lana Download Manager has no problem with updating the counter.

The thing is that your plugin works correctly together with all the plugins I currently have active. It does not only work with items that have a large ID number. Why would deactivating other plugins help? They will not cause the ID number of the download item to decrease.

I’ve been looking at what others are saying about the large post ID number. They say that it can be as big as 2^64, which means that about 21 million of mine are still tiny number. Still, I don’t know what would really create such large numbers because I don’t have 21 million items in the database. It is possible that some broken plugin caused this problem.

I don’t know why the number is so high and what activities increment it. The site is working without visible issues.

• This reply was modified 1 year, 2 months ago by Envox d.o.o..
• This reply was modified 1 year, 2 months ago by Envox d.o.o..

That’s right, it continues to add huge ID number, for example I’ve added yesterday new item EEZ Studio leaflet that has the same issue with updating download counter:

View post on imgur.com