ensemblet

I’m afraid the issue was never solved…
I did indeed have a compatible PHP cli version installed and MySQLi support was activated.
Nevertheless I never managed to make my setup able to work with Matamo, so I am now running a solution from one of your competitors.

However, thanks for following up on the issue;-)

Sorry for my late reply…
Anyway, here is my system report:

				  # Errors

* Error Config exists and is writable.: No ("$abs_path/wp-content/uploads/matomo/config/config.ini.php" Config does not exist. Config is not readable. Config is not writable. )
* Error Apache AddHandler support: To be confirmed (The AddHandler Apache directive maybe disabled. If you get a 500 error code when accessing Matomo, please read this <a  target="_blank">FAQ<a/>)
* Error PHP cli Version:  (Your PHP cli version is not compatible with the <a  target="_blank">Matomo requirements</a>. Please upgrade your PHP cli version, otherwise, you might have some archiving errors)
* Error MySQLi support: missing (Your PHP cli does not load the MySQLi extension. You might have archiving problems in Matomo but also others problems in your WordPress cron tasks. You should enable this extension)
* Error DB tables exist: No (Some tables may be missing: tqn_matomo_access, tqn_matomo_archive_invalidations, tqn_matomo_brute_force_log, tqn_matomo_changes, tqn_matomo_goal, tqn_matomo_locks, tqn_matomo_log_action, tqn_matomo_log_conversion, tqn_matomo_log_conversion_item, tqn_matomo_log_link_visit_action, tqn_matomo_log_profiling, tqn_matomo_log_visit, tqn_matomo_logger_message, tqn_matomo_option, tqn_matomo_plugin_setting, tqn_matomo_privacy_logdata_anonymizations, tqn_matomo_report, tqn_matomo_report_subscriptions, tqn_matomo_segment, tqn_matomo_sequence, tqn_matomo_session, tqn_matomo_site, tqn_matomo_site_setting, tqn_matomo_site_url, tqn_matomo_tracking_failure, tqn_matomo_twofactor_recovery_code, tqn_matomo_user, tqn_matomo_user_dashboard, tqn_matomo_user_language, tqn_matomo_user_token_auth, tqn_matomo_tagmanager_container, tqn_matomo_tagmanager_container_release, tqn_matomo_tagmanager_container_version, tqn_matomo_tagmanager_tag, tqn_matomo_tagmanager_trigger, tqn_matomo_tagmanager_variable)

# Matomo

* Matomo Plugin Version: 4.13.3
* Error Config exists and is writable.: No ("$abs_path/wp-content/uploads/matomo/config/config.ini.php" Config does not exist. Config is not readable. Config is not writable. )
* Warning JS Tracker exists and is writable.: No ("$abs_path/wp-content/uploads/matomo/matomo.js" JS Tracker does not exist. JS Tracker is not readable. JS Tracker is not writable. )
* Plugin directories: Yes ([{"pluginsPathAbsolute":"$abs_path\/wp-content\/plugins\/matomo\/plugins","webrootDirRelativeToMatomo":"..\/"}])
* Tmp directory writable: Yes ($abs_path/wp-content/cache/matomo)
* Matomo Blog idSite: 0
* Matomo Install Version: No

## Endpoints

* Matomo JavaScript Tracker URL:  ($site_url/wp-content/plugins/matomo/app/matomo.js)
* Matomo JavaScript Tracker - WP Rest API:  ($site_url/wp-json/matomo/v1/hit/)
* Matomo HTTP Tracking API:  ($site_url/wp-content/plugins/matomo/app/matomo.php)
* Matomo HTTP Tracking API - WP Rest API:  ($site_url/wp-json/matomo/v1/hit/)

## Crons

* Server time: 2023-02-19 22:06:47
* Blog time: 2023-02-19 23:06:47 (Below dates are shown in blog timezone)
* Sync users & sites: Next run: Unknown ( Last started: Unknown. Last ended: Unknown. Interval: daily)
* Archive: Next run: Unknown ( Last started: Unknown. Last ended: Unknown. Interval: hourly)
* Update GeoIP DB: Next run: Unknown ( Last started: Unknown. Last ended: Unknown. Interval: matomo_monthly)

## Matomo Settings

* Track mode: disabled
* Track codeposition: footer
* Track api endpoint: default
* Track js endpoint: default

## Logs

* None: 

# WordPress

* Home URL: $site_url
* Site URL: $site_url
* WordPress Version: 6.1.1
* Number of blogs: 1
* Multisite Enabled: No
* Network Enabled: No
* WP_DEBUG: No
* WP_DEBUG_DISPLAY: No
* WP_DEBUG_LOG: No
* DISABLE_WP_CRON: -
* FORCE_SSL_ADMIN: Yes
* WP_CACHE: No
* CONCATENATE_SCRIPTS: -
* COMPRESS_SCRIPTS: -
* COMPRESS_CSS: -
* ENFORCE_GZIP: -
* WP_LOCAL_DEV: -
* WP_CONTENT_URL: $site_url/wp-content
* WP_CONTENT_DIR: $abs_path/wp-content
* UPLOADS: -
* BLOGUPLOADDIR: -
* DIEONDBERROR: -
* WPLANG: -
* ALTERNATE_WP_CRON: -
* WP_CRON_LOCK_TIMEOUT: 60
* WP_DISABLE_FATAL_ERROR_HANDLER: -
* MATOMO_SUPPORT_ASYNC_ARCHIVING: -
* MATOMO_TRIGGER_BROWSER_ARCHIVING: -
* MATOMO_ENABLE_TAG_MANAGER: -
* MATOMO_SUPPRESS_DB_ERRORS: -
* MATOMO_ENABLE_AUTO_UPGRADE: -
* MATOMO_DEBUG: -
* MATOMO_SAFE_MODE: Yes
* MATOMO_GLOBAL_UPLOAD_DIR: -
* MATOMO_LOGIN_REDIRECT: -
* Permalink Structure: /%postname%/
* Possibly uses symlink: No
* Upload base url: $site_url/wp-content/uploads
* Upload base dir: $abs_path/wp-content/uploads
* Upload url: $site_url/wp-content/uploads/2023/02
* Custom upload_path: 
* Custom upload_url_path: 
* Compatible content directory: Yes

# WordPress Plugins


## MU Plugins

* Health Check Troubleshooting Mode: 1.8.1

## Plugins

* 3D FlipBook : Dflip Lite: 1.7.35
* Admin Menu Editor Pro: 2.18.1
* Ajax Search Lite: 4.11
* Code Snippets: 3.2.2
* Complianz | GDPR/CCPA Cookie Consent: 6.4.1
* Disable Admin Notices Individually: 1.3.2
* DynamicConditions: 1.6.0
* Elementor: 3.11.1
* Elementor Pro: 3.11.1
* Feed Them Social - for Twitter feed, Youtube, and more: 3.0.2
* FileBird: 5.1.4
* Google Analytics for WordPress by MonsterInsights: 8.12.1
* GTranslate: 2.9.15
* H5P: 1.15.6
* Health Check & Troubleshooting: 1.5.1
* JetElements For Elementor: 2.6.9
* JetEngine: 3.1.1
* JetPopup: 2.0.0
* JetSmartFilters: 3.0.4
* Loco Translate: 2.6.3
* Matomo Analytics - Ethical Stats. Powerful Insights.: 4.13.3
* PDF viewer for Elementor: 2.9.3
* Perfmatters: 2.0.5
* Plausible Analytics: 1.2.4
* Post Duplicator: 2.28
* Premium Addons for Elementor: 4.9.48
* PublishPress Future: 2.8.3
* Rank Math SEO: 1.0.108
* SiteGround Optimizer: 7.3.0
* SiteGround Security: 1.4.0
* Stream: 3.9.2
* Super Page Cache for Cloudflare: 4.7.3
* Tooltips Pro: 15.1.2
* User Role Editor: 4.63.2
* White Label CMS: 2.5
* WordPress Toolbar Editor: 1.4.2
* WP Crontrol: 1.15.1
* Active Plugins: 34 (3d-flipbook-dflip-lite admin-menu-editor-pro ajax-search-lite code-snippets complianz-gdpr disable-admin-notices dynamicconditions elementor-pro elementor feed-them-social filebird-pro google-analytics-for-wordpress gtranslate h5p jet-elements jet-engine jet-popup jet-smart-filters loco-translate matomo pdf-viewer-for-elementor perfmatters plausible-analytics post-duplicator post-expirator premium-addons-for-elementor seo-by-rank-math sg-cachepress sg-security stream tooltips-pro white-label-cms wp-cloudflare-page-cache wp-toolbar-editor)
* Theme: hello-elementor (hello-elementor)

# Server

* Server Info: Apache
* Error Apache AddHandler support: To be confirmed (The AddHandler Apache directive maybe disabled. If you get a 500 error code when accessing Matomo, please read this <a  target="_blank">FAQ<a/>)
* PHP OS: Linux
* PHP Version: 7.4.33
* PHP SAPI: cgi-fcgi
* PHP Binary Name: php
* PHP Maxmind DB extension: Not loaded
* PHP Error Reporting: 0 After bootstrap: 0
* Timezone: UTC
* WP timezone: Europe/Copenhagen
* Locale: da_DK
* User Locale: da_DK
* Memory Limit: 768M (At least 128MB recommended. Depending on your traffic 256MB or more may be needed.)
* WP Memory Limit: 512M
* WP Max Memory Limit: 768M
* Timezone version: 2022.1
* Time: 1676844408
* Max Execution Time: 120
* Max Post Size: 256M
* Max Upload Size: 268435456
* Max Input Vars: 3000
* Disabled PHP functions: No
* zlib.output_compression is off: Yes
* Curl Version: 7.85.0, OpenSSL/3.0.8
* Suhosin installed: No

# PHP cli

* Error PHP cli Version:  (Your PHP cli version is not compatible with the <a  target="_blank">Matomo requirements</a>. Please upgrade your PHP cli version, otherwise, you might have some archiving errors)
* Error MySQLi support: missing (Your PHP cli does not load the MySQLi extension. You might have archiving problems in Matomo but also others problems in your WordPress cron tasks. You should enable this extension)

# Database

* MySQL Version: 5.7.39
* Mysqli Connect: Yes
* Force MySQL over Mysqli: No
* DB Prefix: tqn_
* DB CHARSET: utf8
* DB COLLATE: 
* SHOW ERRORS: No
* SUPPRESS ERRORS: No
* Uses Socket: No
* Uses IPv6: No
* Matomo tables found: 0
* Error DB tables exist: No (Some tables may be missing: tqn_matomo_access, tqn_matomo_archive_invalidations, tqn_matomo_brute_force_log, tqn_matomo_changes, tqn_matomo_goal, tqn_matomo_locks, tqn_matomo_log_action, tqn_matomo_log_conversion, tqn_matomo_log_conversion_item, tqn_matomo_log_link_visit_action, tqn_matomo_log_profiling, tqn_matomo_log_visit, tqn_matomo_logger_message, tqn_matomo_option, tqn_matomo_plugin_setting, tqn_matomo_privacy_logdata_anonymizations, tqn_matomo_report, tqn_matomo_report_subscriptions, tqn_matomo_segment, tqn_matomo_sequence, tqn_matomo_session, tqn_matomo_site, tqn_matomo_site_setting, tqn_matomo_site_url, tqn_matomo_tracking_failure, tqn_matomo_twofactor_recovery_code, tqn_matomo_user, tqn_matomo_user_dashboard, tqn_matomo_user_language, tqn_matomo_user_token_auth, tqn_matomo_tagmanager_container, tqn_matomo_tagmanager_container_release, tqn_matomo_tagmanager_container_version, tqn_matomo_tagmanager_tag, tqn_matomo_tagmanager_trigger, tqn_matomo_tagmanager_variable)
* Matomo users found: table not exists
* Matomo sites found: table not exists
* Required permissions: OK

# Browser

* Browser:  (Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/109.0.0.0 Safari/537.36)

	

As you might notice, I have installed and activated the Plausible plugin. This wasnt installed when I encountered the original errors.

Thanks!

Thanks for getting back to me and for drawing my attention towards the javascripts errors. These shouldn’t be there off course, and I’m in the proces of getting rid of them.
In my updated staging environment though, I have only 3 plugins activated (Elementor, Elementor Pro and GDPR Cookie Compliance). Please see screenshot (https://snipboard.io/KgAYTq.jpg) with one js error – apparantly associated with the GDPR plugin. And in this staging environment the original problem with the popups unfortunately still persists – and vanishes when I deactivate the GDPR plugin.
Any ideas?

Hi again, Hristo.
Just to let you know – and others who might be interested: it was the plugin “Profile Press” that placed the cookie.
Now it’s gone;-)
Thanks for your help!

Thank you, Hristo, for a more detailed answer!
Yes, I installed WP Rocket since my last comment, because I needed som caching, and I didn’t expect further answer from you, since nothing happened for a couple of days.
Nevermind, I’ll try and do as you suggest, and see if I can find the reason for the problems.
I will let you know about my findings, but please give me some days in a busy schedule;-)
Thanks again!

I’ve now tried deactivating all plugins (except SG Optimizer…), but dynamic caching still doesn’t work.
I’ve also tried deleting SG Optmizer and then reinstall it again, but this didn’t solve the issue either.
Any other ideas?
Thanks in advance!

Thanks, Elena, for a quick answer.
I’ll do as you suggest and let you know about my findings.
Kind regards!