enrimoizo

Please note that everything else is workign fine, customer are able to create tickets on their my account woocommerce page and see them… we can also find tickets in backend using the SEARCH function. They just don’t show in the main admin tickets list page.

Console errors:
https://i.imgur.com/p92Jhkw.jpeg

https://i.imgur.com/3DB2RlV.png

Please also note this: we have old products with variation SKU already assigned:
313401 var 1
313402 var 2
313403 var 3
313404 var 4

If we now try to add a variation or simply saving the product it changes all the skus like this

313401_01
313402_02
313403_03
313404_04

Is there a way to avoid the sequential suffix and keep the vartiation with a unique SKU? The plugin used to work like this before.

Dan sure, let me clarify the situation.
We are using your plugin since years. Product variations have always had a spefic SKU code. Let’s do an example:
T-Shirt RED —-> WP1_01
T-Shirt BLUE —> WP2_02

and if at a certain point, we decided to add a new color, let’s say “GREEN”, it used to add a different SKU code, for example WP3

What is happening now instead is that if we add a new product, following the example above , a T-Shirt GREEN, it change ALL the SKU’S of the existing variations like this:

T-Shirt GREEN — > WP1-01
T-Shirt RED —> WP1-02
T-Shirt BLUE —> WP2-03

Basically, it auto rename all the existing sku codes in a numeric sequence, adding -01 -02 -03 -04 . This is a disaster for the inventory management since all the variations sku changed and keep changing.

• This reply was modified 1 year, 3 months ago by enrimoizo.

We have the exact opposite problem…
We have all the variation SKU sync with our inventory managament software and we need the SKU of variation to be UNIQUE and not changing if we add more variations.
What is happening now is that if we add a variation manually, all the SKU’s are changed in a sequence -01 -02 -03 -04 , so the variation that was -01 turns in -02 …. This is a real mess for us.

Is it possibile to avoid this?

Another question, if i don’t renew the license the plugin will stop working? let’s say i want to use it for non commericial use.

Thank you for your reply. Are they SHOWN in my account page aswell under ORDER details? Or only by email?

thanks for your repTy.
The website was running on 5.3 php. I updated php to 7.4 , disabled theme and plugins and updated them all , in the end, it auto updated translation for complianz too…
with 5.3 it was not updating translations and if you went to language update, it was shoing as it was already updated to last version.