Mohamed Endisha

@z649885688

This topic is closed due to inactivity and does not appear to be a plugin issue. You can reopen it anytime if you need further assistance.

Hello @z649885688

The country thumbnails are working fine on our end, as shown here https://prnt.sc/laLA-Mgb_YnJ

If you’re seeing them cut off or not displaying correctly, it may be related to your browser cache.

Please try clearing your browser cache or switching to a different browser to see if that resolves the issue.

@rosshrpr

Thank you for bringing this issue to our attention. This issue has been observed in rare cases and is related to how intl-tel-input handles input fields.

We’ve added it to the list of bugs to be fixed in the next release.

Thank you for your patience

@mattce I hope the issue has been resolved.

@alexli126

The plugin is working correctly to save the phone number in E.164 format. You can verify the data in the _postmeta table, where it should be stored as [+][country code][phone number].

We will investigate this in the next release to see if there’s anything we can improve on our end.

This topic is being closed due to inactivity. If you still need help, please reopen it or open a new topic and reference this one if necessary.

Thank you for your understanding.

This topic is being closed due to inactivity. If you still need help, please reopen it or open a new topic and reference this one if necessary.

Thank you for your understanding.

Hello @jdowns1

Unfortunately, it supports both WooCommerce fields and custom fields, but WooCommerce must be activated since it is primarily designed for WooCommerce fields.

@permich

It’s a bit complicated and needs deep troubleshooting, but try to disable only the frontend validation for the billing_phone field from field settings.
This should stop the JavaScript validation specifically on the checkout page.
Hopefully, this resolves the issue related to the wallee plugin.

@permich

Thank you for providing these details. I checked your video and the staging website, and it seems that the trigger update_checkout is not firing after applying the coupon.

You can try adding this to your browser console:

jQuery(document.body).trigger('update_checkout');

When you use the code above, you’ll notice that in the XHR tab, the request (?wc-ajax=update_order_review) is not being sent as expected. But if you reload the entire checkout page before applying the coupon, and then applied the coupon everything works fine. This indicates that the issue is probably related to a conflict between another plugin or the theme, not with the WooCommerce plugin.

How to troubleshoot:

• Start by deactivating your theme and see if the issue still occurs.
• If the issue persists, deactivate each plugin one by one, especially those related to the checkout page (e.g., payment methods, shipping plugins, etc.). After deactivating each plugin, see if the issue is resolved.
• This step-by-step process will help you determine if a plugin or a theme is causing the conflict.

Let me know if you have any updates.

Hello @permich

I have checked all the cases and scenarios you mentioned, using the same versions of WooCommerce and WordPress. The plugin works perfectly without any errors, and coupons are applied correctly in the order overview, whether the address is filled in or not.

I have also double-checked using WooCommerce Checkout Blocks (which are still not supported yet) and have not encountered any coupon conflicts.

Let me know if you need any further assistance

Thank you,

I haven’t received your direct message yet.

Please feel free to share your suggestions here or via email.

Thanks again!

This topic is being closed due to inactivity. If you still need help, please reopen it or open a new topic and reference this one if necessary.

Thank you for your understanding.

Is this error from backend or JS validation error in the form under the input field? this message means the billing phone is empty, Are you sure you fill the input with the correct phone number?

If backend disabled and still the issue that is mean if may be an issue with the WooCommerce Stripe Payment Plugin, please contact the plugin developer as well.

FYI, this is invalid URL.

Thanks,

@amtechnosys

It’s complicated since I don’t have a Stripe account to reproduce the issue. Do you have a live demo of the problem?

The plugin uses the E.164 standard, which includes a + at the beginning of the phone number so let’s troubleshoot the issue.

Go to WooCommerce > International Phone Number Format tab, locate the Billing Phone [billing_phone] field (first field), and disable the Backend Validation option only. Then, test again to see if the issue still persists.

Also, please provide more details by going to your browser, opening the “Inspect” tool, navigating to the “Network” tab, and checking the “XHR” section. Look at the payload and response for the wc-ajax=checkout request.