emilyyue

Hi Clayton,

I contact stripe, and below is their response:

Hi Emily, 

Thank you for your patience. I contacted my team as mentioned before and we gave your case a deep look.

Unfortunately, we are not currently able to resolve this on our end.

The information of the page where you host your payment form suggest you are using a Woocommerce payment form, please get in touch with them and comment the situation.

Explain that you do not have coding experience and that we are unable to modify this on our end. I really wish we could help you more with this.

In the case you have further doubts or need assistance with this or any other matter, I'll be more than glad to help you. You can answer this email or if you prefer you can also contact us again through our other support channels.

Regards,

I seriously don’t know what to do now.

will I be charged for anything?

hi, I’ve received an email back, I guess it’s from you. it’s asking for a billing address from me, may I know why?

thank you, I’ve found it and sent a request

I see the “help”, it’s not purple but a drop down, and then there are some texts and multiple other options

I didn’t find the help button in the plug-in

my url is ithewayenglish.com

thank you

This is so confusing.

First of all, I enabled web hook and on live mode.

Second, I tried to pay via WeChat pay on both laptop and mobile phone, none of them worked. When I tried to do the WeChat pay on laptop, the QR Code is extremely small, cannot be scanned at all, I tried to scan it using my phone, but no response at all.
When I tried to do the WeChat pay on mobile, the QR Code didn’t work either (the QR code cannot be identified and is invalid), and an error message popped out saying that the QR code payment function is invalid.

I’m using live mode

Hi,

I enlarged the image, but it’s still not working.
When I tried to pay via WeChat pay, the message of unable to process payment via QR code showed up.
I guess the WeChat pay is not working properly now.
Could you try to fix this asap?

Greatly appreciate your help and work.

Best Regards,

I’m so afraid to make any mistake, since I don’t know anything about programming or coding…..
It seems like many people found the WeChat Pay function not working properly.
If you could Kindly do some upgrade on your end, we would be greatly appreciated.

Best Regards,

Emily

Thank you for the reply.
However, I have no idea where to input this code.

Hi Mr. Clayton,

Thank you for pointing out the email address, but I don’t think I can edit the posted comment. I’ll definitely pay attention to this rule hereafter.
I’m using MAC, how can I fix this problem?

Greatly appreciate your help.

Best Regards,