emilybop

Hi,

The Instagram account is @keystonepacific – https://www.instagram.com/keystonepacific

This is set up as a personal account.

I’ve created a Loom video at your request: https://www.loom.com/share/cab474e7aee845a38b0296600f98c622?sid=462b3dc5-a253-4f26-8da0-eb0ce03d1c40

The first half of the video is me showing the current settings, then it shows me deleting the connection and re-adding everything. It still shows an error. Please let me know how to proceed.

Hi,

I temporarily disabled Autoptimize, but I’m still getting the same error. Any thoughts?

Hi,

I’m still seeing the issue. I’ve done the following:

• Delete & re-add the Instagram account
• Delete and recreate a new feed
• Clear all caches (both website & browser)

Here is a link to the page: https://www.kppm.com/careers-2/

Any thoughts?

If you need any more screenshots or more information, please let me know. Thank you.

Hi there,

Sure, below are links that may be helpful. Let me know if you need anything else.

Error on page: https://snipboard.io/uKd4zk.jpg

Plugin version 4.3.3.: https://snipboard.io/ZPIjDB.jpg

Social Feed: https://snipboard.io/1yNiRF.jpg

Ah, that makes sense. Thanks for clarifying!

Hi Stephen,

Thanks for the quick response!

Hi Michael,

Oh, that’s awesome! I was a little confused at first because I assumed that the term would be selected when I created the new post. But once I published it, the proper term was selected. Thank you!

Wouldn’t breaking the CSV parsing just break the redirect, though? I’m not sure why it redirected to the home page.

Unfortunately, I don’t think it’s actually WordPress related.

I ended up getting my IT team involved. It seems to be related to caching in browsers. If there are systems you log in and out of frequently, stuff is cached and the browser has to go through so many files, it just gives up after a while. They manage Office365 for a lot of their clients and they started getting a white screen there.

I’m not dealing with it now (thank goodness), but it’s not necessarily an easy fix. I ended up getting a new laptop (for totally unrelated reasons). At my IT team’s advice, I didn’t sign into Chrome. That meant I was starting completely fresh. I haven’t seen a single WSOD since I got the new laptop.

I think you have to completely disassociate with your current browser(s). Create a new account for Chrome, etc. That will help a little, although I still think it won’t solve it. Basically every browser (even Opera!) seems to share resources somehow, so the WSOD issue appears in every one if you’ve logged in and out of a system enough.

Sorry I don’t have a more hopeful answer. The last time I talked to my IT team about this, they were still shooting in the dark. It’s insane to me that no one seems to be talking about it online. It’s a difficult issue to articulate, though…

Thanks for the reply! I just submitted the ticket.

Yes, that’s what I was thinking. I’ll wait for the next update–hopefully that will include a fix.

I tried deactivating everything in the plugin but I still saw the issue on the home page. When I deactivated plugin, however, the home page was fixed again.

I took screenshots of all the settings I turned off. You can see them here: https://www.dropbox.com/sh/5qluaxu9lk2p8ce/AADjZEE3QuVohfdFPefGNrY4a?dl=0 Did I miss something?

Hi,

That’s correct. 3.7.5 worked just fine. When I updated to 3.7.6, the margins on the theme broke: https://speedboost-pei.pantheonsite.io/

Oops, it’s actually 3.7.6 that breaks the site.

I know the issue is a conflict with the theme–the back-end is fine. I’m just not sure what could have changed in 3.7.6 that would affect the theme.

I’m not seeing any errors in the nginx error log. There are some things showing up in the php-fpm error log, but the timing doesn’t seem to match up with when I see the WSOD. Plus I don’t see any actual errors, just a couple of warnings and some notices.

Should I share what I see in the error logs?