emermatomo

@fabaff01 Thank you for sending us the system check. Can you please try to disable async archiving? You can do this by editing the wp-config.php and adding the following line:

define( ‘MATOMO_SUPPORT_ASYNC_ARCHIVING’, false );

Thanks for letting me know. Please don’t hesitate to update this thread if you’re still having issues.

Hi @alescghost Can you please send us the system check from your Matomo for WordPress plugin so we can investigate further? To get the system check, please follow this guide How do I find and copy the system report in Matomo for WordPress?

@schaipau was the issue fixed after changing the wp-config.php file? If not that doesn’t fix the issue, can you please switch the php version to 7.* or 8.1.

Most of the shared hosting plan, have access to cpanel. Will you be able to go to File manager and the script to wp-config.php file:?
define('MATOMO_SUPPORT_ASYNC_ARCHIVING', false);

I would recommend to contact your hosting provider and ask for their help to add it.

@schaipau Can you please share us the system check so we can investigate on this further? Please follow this guide How do I find and copy the system report in Matomo for WordPress?

Hello @chrisstanyon this PR may fix this issue.?https://github.com/matomo-org/tag-manager/issues/300. It should be deployed in the next Matomo release.

Hi @aforumuser As much as we’d love to help, it has something to do with the settings of your database inside your hosting server. I would recommend to check the settings on your control panel or contact your hosting provider for assistance.

@leogc Thanks for letting us know that it’s now working. If you encounter further issues, please don’t hesitate to reply on this thread.

Hello @adrianww We’re glad to hear that reinstalling it fixed the issue. If you encounter the issue again, please let us know.

Hello @aforumuser You’ll need to convert the database to utf8mb4 charset. This guide should help you out: https://matomo.org/faq/how-to-update/how-to-convert-the-database-to-utf8mb4-charset/

Hello @chrisstanyon Can you please confirm that you are not using another ecommerce plugin and the ecommerce on your Matomo for WordPress is enabled. To check, please login to your WP-admin, go to Matomo Analytics > Settings > Tracking tab > Enable Ecommerce.

If it’s enable, please reach out our support by sending us an email to [email protected].

Hi @spiwee For us to investigate further, can you please send us a copy of your system check. Please see this guide on how to get it:?How do I find and copy the system report in Matomo for WordPress?

Hi @chrisstanyon For us to investigate further, can you please send us a copy of your system check. Please see this guide on how to get it: How do I find and copy the system report in Matomo for WordPress?