emermatomo

@carnets2routards Sorry to keep you waiting. Kindly let us know if it will require you to update it again on the next update as here might be a possibility too that this issue might be fix.

@valentinalisch Sorry for the late response. Glad to hear that the issue has been resolved.

On your other question, Matomo for WordPress files are inside your WordPress website files directory and it’s not possible to use another path. The workaround for this is to use the Matomo On-Premise which you can install in another path.

@evens0ng Can you please change your php version to 8.1? If that didn’t fix the issue, can you please provide us a copy of your system check report so we can investigate further?

@thberberich thank you for sharing your insights.

@ramses73 Glad to hear it’s working now.

Hello @adrianww glad to hear that everything is working now on your end. If you need further assistance, please don’t hesitate to reach out.

Hello @potrebor Can you please let us know what was the error you are getting after installing Matomo for WordPress plugin?

Also, can you please send us a copy of your system report so we can investigate further?

Hello @valentinalisch Sorry to hear that you’re experiencing this error. Can you please send us a copy of your system check report so we can investigate what’s causing the issue?

Hi @carnets2routards to fix this, please force your user data synchronisation between WordPress and Matomo, please click the button “Sync Users” from the “Matomo Analytics > Diagnostics > Troubleshooting” page. You can also check this forum for screenshots:

@paulette56 when you mentioned live report remains empty, do you mean it’s not giving you statistics or reports. If it is, kindly check this guide as it might fix the issue: https://matomo.org/faq/wordpress/matomo-for-wordpress-is-not-showing-any-statistics-not-archiving-how-do-i-fix-it/

Hi @kazerniel can you please explain further the issue you are getting? Can you also please provide me a copy of your system check report?

Hello @jurmac sorry for the delay.

Since you are not using a multisite, can you please try to execute the following query:
select idsite, name, main_url, ts_created from wp_matomo_site;

If you have more than one record, there is a problem.

You’ll have to investigate if there were some data for all sites or there is one which is just here for nothing. To do so, please run a query similar to:
select ’03’ as month, idsite, count(*) from wp_matomo_archive_blob_2023_03 group by idsite union select ’02’ as month, idsite, count(*) from wp_matomo_archive_blob_2023_02 group by idsite union select ’01’ as month, idsite, count(*) from wp_matomo_archive_blob_2023_01 group by idsite;

You must adapt it to include all months between the two ts_created you found in the previous query.

If you see in this SQL query output that there is an idsite which is never used and if this idsite is NOT the one you can find in his system report under “Matomo Blog idSite”, then? you can delete the record in the wp_matomo_site table which matches this idSite.

@chrisstanyon I do apologize for the late response.

If the PR does not fix the problem, kindly open a issue in the tag manager repository which is on this link https://github.com/matomo-org/tag-manager/issues

Another option is to switch to Matomo On-Premise. Sorry for the inconvenience caused.

@spiwee Thank you for getting back to us. I just want to ask if the issue still exist or it has been resolved?

Hi @cassi0712
The webserver restart is the important part of this.

But you can try the following troubleshooting steps:

1. Save your config.ini.php
2. Delete (or move) your current Matomo folder
3. Upload a fresh copy of it and put saved config in it

Please let us know how it goes.

Hello @allesbeta. I have replied to the email you sent us. Please let us know if you have further questions.