emermatomo

Hey @janix96. Have you already had a look at dizzyatinnocraft’s last comment or maybe any question about it?

Hi?@locked85 As we didn’t receive a response after 1 week, we’re marking this issue as resolved. If something is not working, feel free to leave a comment and we’d be happy to assist.

@escond1do We just want to ask if there is anything we can help you with before we close this topic?

Hey @zacwebadmin?@kdragan?. Have you already had a look at our last comment or maybe any question about it?

Hello @locked85. I would like to ask if @bokaz suggestion fixed the issue?

Hello @aforumuser. Sorry to hear that you are having trouble using our Matomo for WordPress plugin.

Although our Matomo service is free, we’re committed to providing support and assistance to all our users. We’re doing our best to address all queries and concerns in our forum promptly. Your questions are important to us, and we appreciate your patience as we strive to assist everyone efficiently.

Let me address the issues you are having with:

My plugin collects links twice each time
-can you please explain further what links are being collected twice?

appears to split the same user into different sessions,
In Matomo, it’s possible for the same user to appear as different sessions due to various factors:

1. Session Timeout: If a user’s session remains inactive for a certain period (default is 30 minutes), Matomo might consider it as a new session when the user interacts with the website again.
2. Campaign Attribution: If a user arrives at your website through different campaigns or sources (e.g., direct, organic search, referral), Matomo might track each visit separately, resulting in multiple sessions.
3. Device or Browser Changes: If a user switches devices or browsers while interacting with your website, Matomo may interpret each switch as a new session.
4. Tracking Code Changes: If there are changes to the Matomo tracking code on your website, such as updates or modifications, it could lead to the creation of new sessions for returning users.
5. Cookies: Matomo relies on cookies to track user sessions. If a user deletes cookies or uses a browser in incognito/private mode, it can cause Matomo to interpret their visit as a new session.
6. Ecommerce Tracking: This happens for example when a user visited your shop in the past, deletes all the cookies and then visits your shop again. It may also happen when opening the website in an “Incognito window” in your browser.

These factors contribute to the appearance of multiple sessions for the same user in Matomo analytics. It’s essential to consider these nuances when analyzing user behavior on your website.

My WordPress dashboard has displayed Matomo diagnostics warnings since installation
It would be best if you case to us these warnings and a copy of your system check report to [email protected] so we can investigate this further and find a fix for you.

I hope this information helps. Looking forward to your response.

Thank you for rating our plugin @mwanago. I have shared it with the team and we really appreciate it.

If you have questions or need assistance, please don’t hesitate to let us know.

Hi?@cassi0712 As we didn’t receive a response after 1 week, we’re marking this issue as resolved. If something is not working, feel free to leave a comment and we’d be happy to assist.

@mod666 we’ve just released a new version of Matomo for WordPress. Could you please update your Matomo to the latest version and let us know if the issue persist?

@jpnl I’m glad this works now and feel free to get in touch again should there be another issue. If you wouldn’t mind and have a spare minute we would really appreciate if you rate our plugin on the WordPress plugins directory. Have a great day.

Hey @cassi0712. Have you already had a look at our last comment or maybe any question about it?

Hi?@momo-fr As we didn’t receive a response after 1 week, we’re marking this issue as resolved. If something is not working, feel free to leave a comment and we’d be happy to assist.

Hi?@nicolas45 As we didn’t receive a response after 1 week, we’re marking this issue as resolved. If something is not working, feel free to leave a comment and we’d be happy to assist.

Hello @duvanuk, Thank you for rating and for sharing your feedback about our plug in. I have shared it with the team and we really appreciate it. If you need our help, please don’t hesitate to open a topic and we’d be glad to help.

Hello @tuner85. We’d like to inform you that the latest version of Matomo for WordPress has arrived, bringing with it enhanced compatibility with a wide range of other plugins and significantly fewer bugs.

If you need support you can always create a new topic on this link or you can send us an email at [email protected]. We’ll always be glad to help.