emarbee2021

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  • Thread Starter emarbee2021

    (@emarbee2021)

    Hi

    well, I tried as you suggested but I still get the problem with Chrome, and just this site.

    I then did a WordPress reinstall – and that didn’t help things either.

    I have no idea why – but as it seems to work OK in Firefox, and I can see the backup file via FTP, I guess we can stop worrying about it.

    Thanks for your help.

    Thread Starter emarbee2021

    (@emarbee2021)

    Hi

    sorry about the slow reply.

    I tried downloading a backup file from the same site, using a different copy of Chrome, and that still didn’t work.

    But if I try downloading a backup file from a different site, using Chrome, that does work.

    So that says to me the problem must lie in the specific installation of Backup Guard on this site, when using Chrome.

    I then tried deactivating and uninstalling Backup Guard from the “problem” site. And I then downloaded a new copy of the plugin and activated that. But that didn’t help either! However, I noticed that when I reinstalled the plugin, it found the backup files left over from the earlier installation, so the deactivation/uninstallation cannot have “cleaned out” the earlier installation completely. Is there a way of thoroughly cleaning out an installation?

    Thanks

    eM

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