Elvina Goves

Hello @ctmartin2020,

I am Elvina from team Astra and I am sorry to hear that this did not work for you.

I’d also like to mention that we’ve added an option that lets you switch back to the old Header Footer should be visible on the Astra Options page under WordPress Dashboard > Appearance > Astra Options.

Here is an article that will help.

Please feel free to get in touch if you need any further help.

Hello @httpscore,

Thank you for the ratings and for sharing your feedback!

I will definitely take this ahead to our team to see whether it can be introduced anytime soon. ??

Feel free to get in touch if you wish to share any further thoughts and feedback with us.

Hello @gregorwefixit,

I am Elvina from team Brainstorm Force.

Thank you so much for the ratings!

You can send in donations through the link here.

Feel free to let us know if you need help with anything. ??

• This reply was modified 3 years, 11 months ago by Elvina Goves.

Hello @teviljan,

That’s strange!

The notice should be gone if you simply opt-out of it.

Hello @craftswithstory,

Thank you for your ratings!

Also, we’d love to know where we lost that one star. Can you please write to us and share your detailed feedback so that we can take a look at them?

We appreciate feedback and take that quite seriously. ??

Looking forward to hearing from you.

Hello @sergio100100,

Thank you for the ratings!

As for the notice that you are talking about, I’d suggest you simply close and opt out of it just in case it appears on a new website.

Ideally, it shouldn’t be appearing if you opt out of it or give us a review through the website.

Get in touch with us if you have any further questions or need help with anything else. ??

Hello @wesleysoccer,

Thank you for the ratings!

I’d like to inform you that the Custom Fonts plugin currently works with:
– Astra Theme
– Beaver Builder Theme
– Beaver Builder Plugin
– Elementor Page Builder

Please feel free to get in touch if you have any further queries or need help with anything else.

Hello @romao96,

Thank you for the ratings! ??

Hello @nicohood,

I am Elvina from team Brainstorm Force and I’d like to first thank you for the ratings!

Furthermore, I’d like to mention that the Astra Hooks plugin is free and therefore has basic functionalities that people often use. In your case, I’d advise you to remove the button from archive pages using custom CSS code.

Having said this, we’ve already taken this ahead to our developers to see whether anything can be done about this. ??

Hello @zakie07,

I am Elvina from team Brainstorm Force and I’d like to thank you for the ratings!

We’d also love it if you can send in your feedback as to where we lost that one star so that we can work on it. ??

Hello @tomiweb,

This is strange!

The notification that you see is displayed in the website backend to request users to give us a rating and is not mandatory.

One can certainly opt out of it and choose to never see that again.

Once done, this notification should not be seen.

Please get in touch with us if it works otherwise on your website.

Hello @grisma,

Sorry to hear that you aren’t happy with our plugin.

Just to let you know, the issue mentioned above is rare and in fact, we haven’t heard or experienced it ourselves.

We aren’t able to replicate this at our end. Our developers are working on this and we’ll update you in case we find something.

In the meanwhile, can you please open a support thread where we can follow up and figure why that is happening at your end?

Hello @myrfer,

Sorry for the inconvenience caused!

I’d like to inform you that the import process could be interrupted due to multiple reasons. Please take a look at this article that might help.

Just in case it doesn’t please feel free to get in touch with us.

Hello @europraid,

This should not be the case.

I just looked into all the tickets opened using your domain email address and we’ve got back to every ticket coming from you.

Can you please check your spam folder to see whether our replies have landed there?

In the meanwhile, I have written to you using another email ID. Can you please check and get back to us?

Hello @madhsudhan,

I am Elvina from team Brainstorm Force, the makers of the Ultimate Addons for Gutenberg.

Thank you for the ratings and your kind words!

However, I’d like to mention that the Ultimate Addons should work on all Gutenberg posts and pages – whether new or old.

Furthermore, I am not really sure what you meant by saying that the Ultimate Addons blocks do not work on Astra Pro pages. They should work fine.

Can you please open a support thread and elaborate on what exactly is happening?