Elvina Goves

Hello @321shammi,

I am Elvina from team Brainstorm Force, the makers of the Starter Templates plugin!

We really appreciate you taking the time to share your view and rating us here. ??

Can you please share feedback telling us where we lost that one star?

We love listening to users and make notes of their expectations for future updates.

Thank you once again!

Hello @prasharketan and @ckelares,

I am Elvina working with team Brainstorm Force, the makers of the Astra theme.

First, I’d like to thank @prasharketan for sharing your experience here and for the ratings too! ??

@ckelares I completely understand your view too. I’d like to mention that the refund policy on our website is mentioned for new purchases and not renewals. Every purchase comes with an automatic renewal that is processed only after a reminder email is sent to a user. Users can unsubscribe so that they aren’t charged the renewal cost.

Nevertheless, customer experience and satisfaction are of utmost importance to us. Therefore, we’ve initiated a refund for both of you.

I hope that helps and you’ll give us a chance to serve you in the future. ??

Hello @deniskorablev,

I am Elvina from team Brainstorm Force, the makers of the Ultimate Addons for Gutenberg.

Sorry, for the inconvenience caused. I’d like to inform you that we have swiftly released follow-up updates with fixes.

However, we have not come across issues with the site layout getting affected. Can you please clear your website cache and check again?

If it still persists, please open a support thread in which our developers can work closely with you and help.

Hello @unet,

I am Elvina from team Brainstorm Force, the makers of Starter Templates.

I’d like to thank you for the review and ratings. And, I am glad to hear that our templates are making things easier for you. ??

Furthermore, we’d love to hear where we lost that one star. So, please can you get in touch with us and share your feedback so we can look into it and help?

Hello @ravi923615,

I am Elvina from team Brainstorm Force, the makers of the Astra theme.

I am sorry to hear that things aren’t working for you as expected. I just looked into the recent update and haven’t come across any issues concerning the Header Footer Builder.

Could you please open a support thread so that we can work with you and help?

Hello @fluiddesk,

I am Elvina from team Brainstorm Force.

Sorry to hear that things aren’t working that fine for you.

It seems like you are having issues with the Astra Pro addon which is a paid plugin used to enhance the free Astra theme with more features.

Can you please make sure you have the latest versions of the theme and Astra Pro addon on your website? This should work things out.

If not, please open a ticket through our support center so that we can help.

• This reply was modified 3 years, 5 months ago by Elvina Goves.

Hello @megaphonejon,

Sorry to hear that the plugin did not work fine for you.

I would like to inform you that this is fixed in the latest version that we released today.

It would be great if you can update the Ultimate Addons for Gutenberg to version 1.23.1 and let us know how it goes. ??

Hello @mafedic24,

I am Elvina from team Brainstorm Force, the makers of the Starter Templates.

I’d like to thank you for the review and ratings and I am glad that you found them easy to use. ??

However, it will be great if you can tell us where we lost that one star so that we can consider it and see what can be done.

Hello

Thank you for the ratings!

Regarding the help you need, can you please open a support thread with more details such as your website URL, etc. so that we can look into it and help?

Hello @olijakob,

I am Elvina from team Brainstorm Force, the makers of the Astra theme.

Thank you for the review and ratings! ??

I understand that you weren’t comfortable working with our theme. But, I’d like to mention that we can definitely help one set things up.

It’ll be great if you give us a chance in the near future. I am sure we together can work it out soon.

Hello @shreeramdryfruits001,

I am Elvina from team Brainstorm Force, the makers of the Astra team.

The review notice that you are talking about should be gone once you opt out of it or give us a review once.

Can you please refresh and try that and get in touch in case it happens again?

You’re welcome @httpscore!

For your difficulty with the mobile menu, can you please open a support thread so that a member of our development team can work closely with you and help?

Hello @vuvandong,

Thank you for the ratings! ??

I just took a look into your question and I’d like to mention that the transition property is already set to none. So, you shouldn’t be facing an issue with it.

If this isn’t working right for you and you need more help, please feel free to open a support thread so our developers can work with you and help.

Hello @remarkno,

I am Elvina from team Astra. ??

Glad to hear that Astra is your go-to theme and thank you for the ratings!

Currently, regarding the off-canvas query, we don’t have any known issue with the Off-Canvas.

Can you please share more details through a ticket, so that we can help you with that?

• This reply was modified 3 years, 6 months ago by Elvina Goves.

Hello @srinivas08

Thank you for the ratings!

Can you please open a support thread with this concern so that we can look into it and help?