Elven11

Hi both,
Thank you very much for your responses!
I also found a plugin very similar to that one that X-Raym mentions, CodeStyling Localization, which was quite helpful for me ??

I have sent a ticket to the plugin website with spanish es_ES translations just in case it is helpful for future releases.

Many thanks!!

Hi again,
The changes were replacing the HTML code that I said in previous comment by another one that made the attachments open in a new tab (instead of in a popup), that solved the issue for me ?? I’ll contact the programmer so he can make this ticket in the plugin site explaining the code he replaced ( I’m not really that much into coding so I can’t do it by myself :P)

I have another question, which may sound a bit silly but well…, I want to change the language of this plugin in my site, so I have translated it into Spanish with Poedit and now I have new .po and a .mo files, I have replaced the default.po and default.mo files inside the lang folder with these others in spanish, but it seems that the plugin is not recognizing this change, do I have to change something else in order to make language load properly?

I suppose maybe it has something to do with this part of code in wp-support-plus.php:

“function load_textdomain(){
load_plugin_textdomain( ‘wp-support-plus-responsive’,plugin_dir_path( __FILE__ ).’/lang’ , ‘wp-support-plus/lang’ );
}”

But I’m not guessing what I have to put exactly…

Thanks in advance!

Hello again,
I finally solved the issue by upgrading to pro version and changing the coding a little bit ??
Thank you so much for the response!

More information about this: I am seeing that the attachments are uploaded properly, they appear in the .ftp and it is possible to download them from there, So it can be a problem with the paths that are created in the admin tickets panel, maybe?

EDIT:
When i look at the archive links in the console in chrome it says: Uncaught SyntaxError: Unexpected token ILLEGAL.

The HTML part of the link says this:
<span class=”attachment_link” title=”Download” onclick=”downloadAttachment(‘image/jpeg’,’C:\Inetpub\vhosts\unidadesaps.es\httpdocs/wp-content/uploads/2014/10/mapa.jpg’);”>mapa.jpg</span>

it seems that is not catching the URL of the archive even though it is fine and appears in the .ftp, it is not working in direct link either…

Hi there,
Thank you for your quick response!!

So I have tried deleting all the drop tables from database (including the ones of the attachments) and now all the tickets are empty as expected, but the problem persists.

When a user uploads an attachment(for example a .jpg) it is impossible for the Admin to see it, I enter in the admin dashboard and in the concrete ticket and everything looks fine, but by the time I click the link to see the attachment nothing happens, nothing opens nor download.

Any guess about what can be happening? I am looking forward to buy the pro version but I want to ensure that everything works properly before upgrading.
Thanks in advance!!