Chris

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  • Thread Starter Chris

    (@eluweb)

    Hi @wpnomad,

    You are right this must be the issue. I change the WooCommerce currency to USD and the Payout is calculated correctly.

    Strange, because it’s the first thing I checked as I thought it was the problem.
    The Stripe account is connected to a CAD bank account and the company is based in Canada. I didn’t see a setting giving the option to change currency so I assumed that this is automatically configured to the bank account currency and location.

    Thanks,
    Chris

    • This reply was modified 4 years, 1 month ago by Chris.
    Thread Starter Chris

    (@eluweb)

    Hi @wpnomad,

    Thanks for your reply. Here is whta you asked for:

    Screenshot: https://snipboard.io/AUhLNE.jpg


    ### WordPress Environment ###

    WordPress address (URL): https://***.com
    Site address (URL): https://***.com
    WC Version: 4.5.2
    REST API Version: ? 4.5.2
    WC Blocks Version: ? 3.1.0
    Action Scheduler Version: ? 3.1.6
    WC Admin Version: ? 1.5.0
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    WP Version: 5.5.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.3.13
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
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    cURL Version: 7.29.0
    NSS/3.44

    SUHOSIN Installed: –
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    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

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    nibawc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
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    Secure connection (HTTPS): ?
    Hide errors from visitors: ?

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    Advanced Woo Search: by ILLID – 2.12
    All-in-One WP Migration Google Drive Extension: by ServMask – 2.61
    All-in-One WP Migration: by ServMask – 7.28
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    Classic Editor: by WordPress Contributors – 1.6
    Contact Form 7: by Takayuki Miyoshi – 5.2.2
    Flexible Shipping UPS: by WP Desk – 1.10.0
    Jetpack by WordPress.com: by Automattic – 8.9.1
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    Monarch Plugin: by Elegant Themes – 1.4.13
    Orbisius Child Theme Creator: by Svetoslav Marinov (Slavi) – 1.5.2
    TablePress: by Tobias B?thge – 1.12
    Tawk.to Live Chat: by Tawkto – 0.4.3
    WooCommerce Stripe Gateway: by WooCommerce – 4.5.2 – Installed version not tested with active version of WooCommerce 4.5.2
    WooCommerce Menu Cart: by Jeremiah Prummer
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    NicolasKulka
    tabrisrp – 1.5.6

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    WP Super Cache: by Automattic – 1.7.1

    ### Dropin Plugins (1) ###

    maintenance.php: maintenance.php

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: CAD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

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    exclude-from-search (exclude-from-search)
    featured (featured)
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    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
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    Connected to WooCommerce.com: –

    ### WC Pages ###

    Shop base: ? Page not set
    Cart: #23 – /cart/
    Checkout: #29 – /checkout/
    My account: #30 – /my-account/
    Terms and conditions: ? Page visibility should be public

    ### Theme ###

    Name: Divi Child theme of Divi
    Version: 4.5.6
    Author URL: https://***.com
    Child Theme: ?
    Parent Theme Name: Divi
    Parent Theme Version: 4.6.1
    Parent Theme Author URL: https://www.elegantthemes.com
    WooCommerce Support: ?

    ### Templates ###

    Overrides: –

    ### Action Scheduler ###

    Complete: 13
    Oldest: 2020-09-16 16:04:19 +0000
    Newest: 2020-10-05 15:15:26 +0000

    Thanks a lot,
    Chris

    • This reply was modified 4 years, 1 month ago by Chris.
Viewing 2 replies - 1 through 2 (of 2 total)