Elsa

Hi there,

Thanks for contacting AddThis Support!

We appreciate you bringing this to our attention. After looking into this issue, it appears our software engineering team is aware of this bug, however, unable to provide an estimate for resolution at this time. I will keep track of this issue and notify you if and when we’re able to push a fix. Thank you for your patience!

Please let me know if you need further assistance and thanks so much for using AddThis!

Hi there,

Thanks for contacting AddThis Support!

Looks like you’ve enabled address bar tracking, which appends those parameters to your URL. They’re there so that we can collect analytics when someone copies the URL out of the address bar instead of going through our sharing tool. It shouldn’t affect people linking to your site and can provide insight into what content is the most popular on your site.

Here’s some additional information on the importance of address bar sharing:
https://www.addthis.com/blog/2013/10/17/url-cut-paste-a-big-part-of-content-engagement-you-might-be-missing

If they’re not wanted or are causing issues, you’re free to disable address bar sharing tracking. Just adjust your addthis_config variable like this:

<script type=”text/javascript”>
var addthis_config = addthis_config||{};
addthis_config.data_track_addressbar = false;
</script>

More information about address bar sharing analytics is available here:
https://www.addthis.com/help/address-bar-sharing-analytics

Please let me know if you need further assistance and thanks so much for using AddThis!

Both AddThis and Moat are owned by Oracle (specifically, Oracle Data Cloud). Moat (https://moat.com) has many types of tools that measure things like viewability and other JavaScript-based actions on the page.

Hi there,

Thanks for contacting AddThis Support! I’d love to help you, but first I need to see a publicly accessible address of the page on your website where you’re seeing the problem. Could you please provide a specific URL of a page that has the AddThis buttons installed on it so that I can investigate further?

Looking forward to hearing back from you and thanks so much for using AddThis!

Hi there,

Thank you for contacting AddThis support.

We have a way that you can add any type of parameter to the URL when sharing, see this guide for more information:

https://www.addthis.com/academy/adding-parameters-to-urls/

You could use this to add the UTM codes to the URLs that are shared.

Hi there,

You have the option to hide the network names in the dashboard settings itself: https://www.screencast.com/t/Vo1daIzqGZWW

Hi there,

It looks like a CSS conflict. You just need to embed the below code in to the source code to fix the issue:

<style type=”text/css”>
amp-addthis.i-amphtml-layout-responsive.i-amphtml-layout-size-defined.i-amphtml-element.i-amphtml-layout {
z-index: 9999 !important;
}
</style>

Hi there,

Both AddThis and Moat are owned by Oracle (specifically, Oracle Data Cloud). Moat (https://moat.com) has many types of tools that measure things like viewability and other JavaScript-based actions on the page.

Hi there,

You can specify the share URL as described in the link but it will affect all the services.

We basically just passes the URL to the service scrappers and its the service scrapper that decide the content to share from the page meta tags. Unfortunately we don’t have any control over this behavior.

Elsa.

• This reply was modified 4 years, 8 months ago by Elsa.

Hi there,

Thanks for contacting AddThis Support!

In order to control what appears in sharing dialogs on social platforms, you need to specify Open Graph meta tags. I would suggest adding the following Open Graph tags to each of your pages: og:image, og:description, og:title, and og:url.

Check out Facebook’s Developer Documentation for more information:
https://developers.facebook.com/docs/sharing/webmasters/#markup

If you’ve already added Open Graph tags, I’d suggest looking at the Facebook Debugger to see if Facebook is reporting any errors:
https://developers.facebook.com/tools/debug

Please let me know if you need further assistance and thanks so much for using AddThis!

Hi there,

We offer a Show/Hide feature. You can find that option inside your dashboard tool settings- https://www.screencast.com/t/VSZyeX9Xu. By entering the page URLs there you can control the pages you want the tool to appear or not.

Hi Priyanka,

Unfortunately there is no shortcode for the requirement. Can you try using the below script tag?

<script type=”text/javascript”>
var addthis_share = {
url: “THE URL”,
title: “THE TITLE”,
description: “THE DESCRIPTION”,
media: “THE IMAGE”
}
</script>

Elsa.

Hi there,

Are you using our plugin or added the code directly? If its embedded by the plugin then you just need to deactivate it. If manually embedded then you need to locate the code and remove it.

We’re very careful to make AddThis load as quickly as possible. If you’re seeing load times for our assets of longer than 1 second I’d love to take a look at your results to see if there’s room for us to improve. If you’ve got a site that demonstrates how you’ve tried to improve the load times I can also take a look at that and see if you’ve got everything set up properly.

Elsa.

Hi there,

Unfortunately we don’t have the option in our WordPress plugin. But its available in the dashboard tool settings: https://www.screencast.com/t/yN3elWRjLhIp.

I believe your AddThis plugin is set to WordPress mode which means that your tools will only be affected by the plugin’s settings. If you switch this to AddThis.com mode, then the changes should render base of the settings in your AddThis.com dashboard configuration.

To switch to AddThis.com mode, see the following screenshots:
– https://www.screencast.com/t/De2Pm41M
– https://www.screencast.com/t/KY5uHwCvF

I hope that helps and please let me know if you run into any trouble!

Thanks,
Elsa

Hi there,

I’m Elsa from AddThis Oracle support team. It looks like AddThis profile ID is not configured with the script- https://screencast.com/t/R3deccFCKey8

What you can do now is set AddThis profile ID manually in the plugin. To set this go under AddThis > Advanced Settings and then look for addthis_config. Here’s a walkthrough that will show you how to add the code:

The code you’ll want to add is:
{“pubid”:”ra-1234567890″}

/////////////////// SWAP OUT THE PROFILE ID ABOVE! ///////////////////