[email protected]

Hi Martin,

Thanks for reaching out.

We would like to take a closer look at the problem so that we can resolve it as quickly as possible.

Please book a call with us: https://calendly.com/tawk-to-support/tawk-to-customer-support

If you have any questions or require assistance, we invite you to reach out to our 24/7 support line at [email protected]. Our live agents are always available to assist you.?

Hi,

Thanks for choosing tawk.to

I noticed you’ve had a number of?missed chats?over the last few weeks.?We have a new article with some great tips to help with this.?It’s about a 5-minute read: “Five easy ways to avoid missing chats.”?Here is the link to the article – https://help.tawk.to/article/five-easy-ways-avoid-missed-chats

In addition, You can control and manage emails received for chats and tickets in the Mail?Notification?s section of your dashboard: 1. Select the Administration (gear) icon in the upper tab menu.?2. In the left menu under Settings, select Mail?Notification?s.?3. Click the Save button in the lower right after making any updates.?Learn more about mail?notifications?in this article: https://help.tawk.to/article/adjusting-mail-notifications

If you have any questions or require assistance, we invite you to reach out to our 24/7 support line. Our live agents are always available to assist you. You can also email our support line at [email protected]

Hi,

This is Elle from tawk.to. Thank you for reaching out.

Yes, it should work. Each of the sites should have their own plugin data.

Please check this article to learn more: https://help.tawk.to/article/wordpress-multisite

If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at [email protected]. Our live agents are always available to assist you.

Hi,

Thanks for reaching out.

We need more context to understand the error.

I think it is best if we schedule a call so we can assist you further and fix the error for you.

Here’s a link to our calendar: https://calendly.com/tawk-to-support/tawk-to-customer-support. We’re happy to help!

Hi,

Thanks for reaching out.

That could be possible. I think it is best if we schedule a call so we can assist you further and fix the problem for you.

Here is a link to our calendar: https://calendly.com/tawk-to-support/tawk-to-customer-support. We’re happy to help!

Hi George,

That’s good to hear.

If you need any assistance, feel free to?respond to this email, access our?Help Centre, or for the quickest response,?start a chat?on our website?(we’re available 24/7).

Regards,
Team?tawk.to

Hi George,

Thank you for reaching out and for sharing your question here.

You can call a chat window from any text or button on your website.

Please see this article for more information: https://help.tawk.to/article/using-a-text-link-or-button

If you have any questions or require assistance, we invite you to reach out to our 24/7 support line at [email protected]. Our live agents are always available to assist you.

If you want to talk to someone at tawk.to, here is a link to our calendar: https://calendly.com/tawk-to-support/tawk-to-customer-support. We’re happy to help!

Hi,

Thanks for reaching out to us about this technical issue. We’re sorry to hear that this is happening and would love to help.

In order to troubleshoot the potential cause, we need some more information from you.

Our goal is to make sure you’re able to use our service without any problems.
You can book a call here: https://calendly.com/tawk-to-support/tawk-to-customer-support

If you have any other questions or concerns, please don’t hesitate to contact us. We’re here to help!

Hi,

Thanks for reaching out.

You may need to specify and allow tawk.to in your browser’s cookies settings. For example for Chrome, you can specify tawk.to in your browser settings.

I think it is best if we schedule a call so we can assist you further and fix the problem for you.

Here is a link to our calendar: https://calendly.com/tawk-to-support/tawk-to-customer-support. We’re happy to help!

Hi,

Thank you for choosing tawk.to and for sharing your challenge here.

This is not possible at this stage. You need to either log in through a web browser, desktop app, or mobile app to receive incoming messages.

We’ve acknowledged your request and have forwarded it to the dev team.

If you have any questions or require assistance, we invite you to reach out to our 24/7 support line at [email protected]. Our live agents are always available to assist you.

Hi Majaid,

Thank you for reaching out to us.

Please set up a call with us so we can better assist you.

Here is a link to our calendar:
https://calendly.com/tawk-to-support/tawk-to-customer-support. We’re happy to help!

If you have any questions or require assistance, we invite you to reach out to our 24/7 support line. Our live agents are always available to assist you. You can also email our support line at [email protected]

Hi,

Thank you for reaching out.

Are you still having trouble with CSS code? If so, please schedule a call with us today. Here is a link to our calendar:
https://calendly.com/tawk-to-support/tawk-to-customer-support.

If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at [email protected]. Our live agents are always available to assist you.

We’re happy to help!

Hi Jeff,

Thank you for choosing tawk.to and for sharing your challenge here.

I believe the best way to assist you would be through a call+screensharing. Would you be willing to hop on a call with one of our phone support agents to better help with this?

Here is a link to our calendar: https://calendly.com/tawk-to-support/tawk-to-customer-support.

If you have any questions or require assistance, we invite you to reach out on our 24/7 support line at [email protected]. Our live agents are always available to assist you.

Hi,

This is Elle from tawk.to. Thank you for reaching out.

To Edit the Text in the Widget follow these steps:

1. Please go to the “Admin” section by clicking the “gear” icon at the bottom left section.

2. Select the “Property” you would like to customize.

3. Select Chat Widget in the sidebar.

4. In the Widget Content section, select “Edit Content”.

5. When a visitor interacts with the widget on your site it can be in one of three states: Online, Away, or Offline. You can customize your message for each widget state by making changes to the Heading and Text Area cards in your widget. You can also add a Pre-Chat Form to collect visitor details before a chat.

Instructions can be found here:
https://help.tawk.to/article/changing-greetings-on-your-widget

If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

You can also email our support line at [email protected]

Hi,

Thank you for reaching out.

Are you still experiencing this issue? We need more context to help you resolve this problem. Could you please share your contact details with us at [email protected] so that we can get in touch with you and resolve the issue? Thank you

Thanks,
Elle