Eliyahna

Okay. Is there a way to cancel a future one? Like if a client bails on their account with my company, and I have an email set to go out in the future to remind them that their subscription is about to renew, is there some way to stop that from happening?

Thanks I tried both of those and neither one worked. I guess I’ll have to ask the theme author since the regular methods aren’t working.

@dwpriv Thanks so much. Site owner asked… Any idea when that will be?

Thank you @dwpriv – it is Version 3.8.2

I was a bit confused too @dwpriv Okay here are the files / samples the owner just sent over:

https://ibb.co/3WgDkxT
https://ibb.co/N3wsbQb
https://ibb.co/NY52xkW

@atousanajafi Thank you for the link, however, there seems to be a $99 fee to buy the software all over again before allowing the submission of a support ticket.

Hi @yordansoares They are all looking this way. The invoice too. Here’s the packing slip: https://ibb.co/GkR4T0Y

@d0153 The site owner bought this plugin from some online software shop… so we do not have a login. Can you supply one or provide a support email?

Thank you for your response @d0153 . There is no “Upgrade” tab. Here is the link https://azdztribute.com/azdzevent/azdz-rockin-cave-creek-bike-week-2024/

It should be showing under past events here – https://azdztribute.com/theevents/

Sure @yordansoares here you are https://ibb.co/0YWvhj1

• This reply was modified 10 months, 2 weeks ago by Eliyahna.

@tristan083 thank you for your response. Yes, I did make changes to it and saved to see if that would help multiple times… I don’t see any difference between this event and the ones that show up fine. The link you provided about orphaned content says in their #2 step – “2 Next, head over to your POSTS or PAGES panel in your WordPress Account.”. This site does not have a “WordPress Account”. Would you have any other suggestions?

@omarfpg If we’re finished here, please delete this thread. Thank you.

Hi @carolm29 thank you for your response. There are no similarities between the transactions at all. I was hired to perform maintenance on this site such as keeping php up to date, updating or renewing plugins, etc. but I did not build it or even maintain it until lately. Since taking on this project, there have been several attempts we’ve made to avoid bots placing fake orders. In the beginning, there were several times when bots caused so many fake orders that the processor shut down his ability to take payments while we addressed the issue. When someone places an order, the system creates a user account for that customer in WordPress. I thought that once we made email verification a requirement, that this problem had been solved, however, I was informed today by the site owner that this problem is back. So that’s something we’ve been battling that you may be able to help us with and that may be contributing to the problem(s). We have integrated “reCaptcha for WooCommerce” as well as “Email Verification for WooCommerce” plugins and blocked all countries other than United States via Wordfence to try to block these bots and we’re not quite sure what to try now. We were going to set up Cloudflare but it doesn’t seem that it would offer much in the way of bot blocking.

I cannot give you examples of the bot transactions because whenever it happens the owner deletes the fake user(s) and their orders immediately. Here is the screenshot of the real orders that doubled or quadrupled https://eliyahna.com/wp-content/uploads/2024/04/dbltpl.jpg .

Here is the System Status Report:


 WordPress Environment

WordPress address (URL): https://blackopsdefense.com
Site address (URL): https://blackopsdefense.com
WC Version: 8.7.0
REST API Version: ? 8.7.0
Action Scheduler Version: ? 3.7.2
Log Directory Writable: ?
WP Version: 6.5.2
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: – Server Environment

Server Info: Apache
PHP Version: 8.1.28
PHP Post Max Size: 256 MB
PHP Time Limit: 600
PHP Max Input Vars: 10000
cURL Version: 8.7.1
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 10.3.39-MariaDB
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.7.0
WC Database Prefix: wpkq_
Total Database Size: 271.23MB
Database Data Size: 226.50MB
Database Index Size: 44.73MB
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Generated at: 2024-04-18 17:08:18 -04:00

I did not find anything when searching the status logs for “Fatal Errors”.

The owner is very very stressed about these problems as they are causing so many issues with day to day business… I hope you can help.

• This reply was modified 11 months ago by Eliyahna.

@ckadenge I’m not sure there is a way to connect the payment processor on a staging site. Also, the problem is not constant… it has happened a few times randomly over time.

Hello @ckadenge thank you for your response. After looking into this further, I discovered that this transaction was actually doubled AND shown as canceled, even though it was approved and paid. I did see the information at https://woocommerce.com/document/how-to-test-for-conflicts/ , however, this shop is live and very active… there is no way for me to use a default WordPress theme to test for those kinds of conflicts.