eliserd

Hello,

I decided to rollback Yoast to 14.9 after your response and since then, posts that have gone live, their image is automatically picked up and the card validator is not needed…so it seems there is an issue with the latest update.

The issue still ongoing. Yes, some of the recent articles appear to work now as I spent half an hour using the card validator to run each of them through dozens of times in order for the image to update.

Articles are still not working as they go live. For example, these two have gone up since my last message.

https://www.thenerddaily.com/mara-rutherford-kingdom-of-sea-and-stone-interview/
https://www.thenerddaily.com/review-beyond-the-ruby-veil-by-mara-fitzgerald/

I have never had to do this before and the only change that has been made to our WordPress site in the last week is updating Yoast.

Hello,

I have followed the Twitter documentation already, thus why I am here.

For example, this post: https://www.thenerddaily.com/cover-reveal-write-christmas-by-thommy-hutson/ just went live and it automatically doesn’t recognise the image, which is unusual because I have never experienced this problem until a few days ago, which coincidentally was after I updated the Yoast plugin.

I had to input this link well over 30 times until the card updated with the image, and this is not something I have time to do for every article when it goes live so people can share the correct looking article tweet.

I am well aware of the Card Validator as I have had to use it previously when we’ve changed the image of our articles, so I know it typically works almost straight away.

As noted above, there appears to be some kind of issue with the most recent update?

Hello,

I received an email response on August 26th, but this was a week later from my previous reply and I am getting quite concerned.

I urgently need to have this resolved as our load time has become significantly affected since Jetpack has been done for two weeks now.

I’ve said several times here and on the email correspondence that I would like to upgrade permanently in order to get the premium support, but I cannot do this as the plugin does not work AT ALL!

Hello,

As I said four days ago, I am happy to upgrade to premium, but I cannot do this as every time I try, it just takes me to the install plugin page and since the plugin is inaccessible/doesn’t work, I can’t upgrade.

Is there an alternative method to upgrading so I can get the support I need? It’s coming up on almost two weeks since the plugin stopped working and I contacted Jetpack.

Hello,

I still haven’t received any email from anyone. It has now been 10 days of Jetpack not working and I am finding we are increasingly getting more spam.

As I said, I am happy to upgrade our plan in order to get the support that we need.

Hi James,

I had a ticket open from last Friday, but I received a response yesterday and they said they were closing it as I am not on premium and to visit the forums.

I am happy to upgrade so I can get this fixed, however, I can’t do this as the Jetpack plugin won’t work.

Our email is

• This reply was modified 4 years, 3 months ago by James Huff. Reason: email address removed from public forum

Hi James,

We don’t have any security plugins.

We have also previously disabled ALL plugins in to fix the other issues that occurred (posts no longer posting at their scheduled times) and when these were disabled, we tried to get Jetpack to work.

We spoke with our hosting service three times over the weekend in relation to our issues and they cleared everything on their end, which is why we are now contacting Jetpack.

Hi James,

Unfortunately we have tried deleting Jetpack twice now (as per those instructions in the link you sent, as well as clearing our cache etc) and the error still continues to happen.

I have just tried a third time and we still encounter the same error.

It changes to https://www.thenerddaily.com/wp-admin/admin.php?page=jetpack#/setup when we click set up, we see the text ‘Activate essential WordPress security and performance tools by setting up Jetpack’ with the loading button, and then it ensd with the error: ‘The Jetpack server encountered the following client error: Verification secrets not found’

Hello,

The issue we are encountering is not a slowdown issue, it is the following error that has been occurring since August 14th:

The Jetpack server encountered the following client error: Verification secrets not found

All plugins have been disabled.

Jetpack has been removed and reinstalled.

We have tried a previous version of Jetpack to see if it was a compatibility issue.

We have tried the latest version 8.8.2.

But we still get the same error over and over when we try to ‘SET UP’ our Jetpack again.

We have gone to https://tools.jetpack.com/debug and get the following:
Could not validate security token. We were unable to validate a security token for Jetpack communication. Please try disconnecting Jetpack from your WordPress.com account, and connecting it again.

• This reply was modified 4 years, 3 months ago by eliserd.