elevatingcreativity

@michielve Thank you for your response. For your questions:

– Oauth: unfortunately, I have only run into this problem with two very different paid plugins. If I run into it again, I’ll certainly let you know

– About the documentation, I studied the first link you gave carefully, and also your demo website. However, I missed the examples page, probably because I thought the “examples” link on the top of the page was simply another ref to the shortcode example in the middle of that page. I am sorry for that, now I see there is a separate page of examples that would have helped tremendously. I will update the review about that.

– I appreciate about the spare time issue. Plugins take a lot of time. This is actually why I prefer paid plugins, because the author can actually get paid for the time spent doing it and maybe pay more attention to it. Since this is not paid, I can’t expect rapid support. I understand that. However, it creates a more difficult user experience, when issues like the Oauth problems arise (that took me at least several hours to figure out the cause of the problem was this plugin). So I hope you are not upset that I still feel it is 4 stars – which is a pretty good but not “perfect” rating.

I wish I had time to play around with the code to see if I could solve the problems, but unlike the other very rude poster here, I don’t have such time to play around. So I am stuck either living with it or waiting for a fix…

Thank you for developing this, and I do hope you will keep it up!

Wow @wordpress700108 nice attack! Thank you for making the wordpress community so friendly. It is people like you that spread kindness and peace on the planet, stop wars, and create peaceful politics all over the globe. And you do it all for a four star review, where I pointed out for prospective users that this plugin won’t always be easy to use. And I pointed out that I’d prefer to pay something for it if it could be better supported. Not all of us have time to troll the wordpress reviews and send hate (errr… I mean “love and kindness” of a very *unique* sort). Nor do all of us have time to debug plugins, rewrite code, etc.

For someone who is considering the plugin, my review was far more honest than your diatribe, about the challenges they could run into.

Yes it’s free. Yes it’s great. Is it five stars? No.

Hi @rubengc – here is the update I posted to my original review:

UPDATE
I have raised my review from 2 stars to 4 stars for now. This is due to the developer contacting me shortly after I posted the original review, having fixed the problem already. I am impressed by that.

Why not 5 stars? Because still, I was in a situation where I could only rely on their marketing to make a purchasing decision, and the combination of unclear marketing and no-refunds policy put me in a situation where – if they hadn’t been as responsive – I would have invested money and time towards a plugin that does me no good.

In his response to my review, the developer says they make many features for free so we can test it before buying; however, the feature I needed was not included in the free version so there was no way to test it before buying.

The developer points to the problems with piracy in the WP community. I’m sure that happens; however, the question is do real people with real businesses bother using pirated plugins? I certainly don’t – there’s no support, there’s risk of malware, and I don’t have the time to mess with that.

So in a sense, due to their concern over piracy, they are pushing the problems on to legitimate paying customers who have real businesses and expect real support.

While the functionality is now working as hoped, this kind of policy will never get 5 stars from me, as it is putting the problem onto legitimate paying users. It doesn’t excuse that I paid for a plugin that didn’t have the expected (obvious) functionality and in their initial responses, them simply reciting the no refunds policy.

I do not know the solution to the piracy problem; it is not mine to solve in this case. I do know that a poor experience for a legitimate customer is very hard to make up for later, and that is my concern.

Hi wfalaa,

I’m very interested in the answer to this as well. I have transitioned most of my sites to a few multisites with domain mapping, to consolidate the administrative overhead.

I am seriously interested in Wordfence, but would need to be sure that it will work reliably in this scenario.

Thanks