Elana Davis

Hello @kevinplusplus,

?Thank you for reaching out to our support team. I’m glad 6.5.6 resolved that issue for you.

Let us know if you need anything further.

Elana D.

Hello @mediatricks,

Thank you for the update I will make sure to pass this information along.

Ill get back to you as soon as I have something.

Thanks
Elana D.

Hello @fraumann,

Thank you so much for your 5-star review! We’re thrilled to hear that you find the plugin simple yet essential. Your feedback means a lot to us, and we’re glad it’s meeting your needs.

If you ever have any questions or need assistance, don’t hesitate to reach out!

Thanks again,
Elana D.

Hello @mediatricks,

Thank you for reaching out to our support team.

I’ve submitted a bug request so that our team can investigate and work on a fix for you. I apologize for any inconvenience this may have caused and appreciate your patience as we work on resolving it.

Thanks,
Elana D.

Hello @kevinplusplus,

Thank you for your detailed analysis and for providing the insight into the issue with the Help Scout beacon after updating to version 6.5.4. We truly appreciate your thorough investigation and for pointing out the specific problem with the Beacon.php file.

I’ve put in a developer ticket to have this issue looked into and resolved as soon as possible. The team will review and get that out as soon as we have a fix. In the meantime, feel free to reach out if you need any further assistance.

Thank you again for your patience and valuable input.

Thanks
Elana D.

Hello @falarcon13,

I wanted to follow up on our previous communication regarding your support ticket. As per our support policies, since we haven’t received a response from you, we’ll be closing this ticket.

If you still need assistance or have any further questions, please feel free to reach out, and we’ll be happy to assist.

Thanks
Elana D.

Hello @carstenfrem51dk,

Thank you so much for your 5-star review! We truly appreciate your support. Have a wonderful day!

Elana D.

Hello @fidyyuan,

I am sorry for the experience you had with the HelpScout.

I was hoping to find a wp.org topic opened by you for any issues or any bug reports via the HelpScout support channel, however, I was not able to find any.

We would be more than happy to assist you with the configuration and answer any questions regarding any issues you may have encountered with the HelpScout.

As always you are more than welcome to open up a support issue and we can look into any issues you might have with HelpScout.

Thanks
Elana D.

Hello @raazon,

?Thank you for reaching out to our support team.

Can you update HelpScout to 6.5.4 and test again for me. This should resolve your issue I apologize for the inconvenience.

Thanks
Elana D.

Hello @bcook2024

?Thank you for reaching out to our support team! To assist you better, could you please share any error messages you’re seeing in the logs or console?

This will help us investigate the issue more effectively.

Thanks
Elana D.

Hello @bayanjust,

We haven’t heard from you and per our support policies, I will mark this as resolved. Please don’t hesitate to reach out if you still need anything.

Thanks
Elana D.

Hello @rjyoder07,

Thank you so much for the 5-star review of Total Upkeep! We’re stoked to hear that your satisfied with Total Upkeep and that it’s providing a worry-free experience.

Please let us know if you ever have any questions or concerns for us. We’re always here to help.

Hello @falarcon13,

?Thank you for reaching out to our support team.

If you wanted to change the date format you can use the below Gist to accomplish this.

GitHub Gist Link

Let me know if you have any issues.
Thanks
Elana D.

Hello @falarcon13,

I’m glad what I provided worked for you. I updated that code snippet to have the updated words as you requested. Along with adding the CSS for the word-wrap, I know it isn’t ideal to put CSS in a function, however, you can just take the CSS out and put that in your CSS file or right in the snippets plugin. I also included an image of what it looked like on my end when I was testing in the Gist Link below.

GitHub Gist Link

Let me know if you have any issues or need anything further to change or setup. We are always happy to assist.

Thanks
Elana D.

Hello @falarcon13,

Thank you for reaching out to our support team, and for providing the two images. Those were incredibly helpful!

Based on your request, I’ve created the following code snippet that should handle the translation for you:

GitHub Gist Link

Please note that I don’t speak Spanish fluently, so the translations are based on a literal translation from Google. You may want to review and update them to ensure they meet your needs before going live.

To add the code to your site you can use a plugin called snippet or you can put this in your active themes functions.php file. By going into your WordPress admin and going to Appearance -> Theme Editor and clicking on theme functions on the right and adding it past the <?php part in that file.

Thanks
Elana D.