Elana Davis

Hello @gluton,

?Thank you for reaching out to our support team. It looks like there was a missing line to remove the cache on the destroy all Sprout Invoices records. If you can run the following code on your WordPress server.

wp transient delete si_notification_shortcodes_cache_v5

We are getting this added to our next release, however, can you test this by running the above code on your WordPress server and see if that will resolve what you are seeing?

Hello @weeegooo,

?Thank you for reaching out to support! Per our support policies I’m going to mark this as resolved. Don’t hesitate to create another support request if yo are still having issues.

Hello @mistral7-wporg,

?Thank you for reaching out to support! Per our support policies I’m going to mark this as resolved. Don’t hesitate to create another support request if yo are still having issues.

Hello @dave8441,

?Thank you for reaching out to support! Per our support policies I’m going to mark this as resolved. Don’t hesitate to create another support request if yo are still having issues.

Hello @jonyoud,

?Thank you for reaching out to support! Per our support policies I’m going to mark this as resolved. Don’t hesitate to create another support request if yo are still having issues.

Hello @jonyoud,

??Thank you for reaching out to support! We are sorry to hear about the problems with receiving your form notifications, we will do everything we can to help!

One possible explanation for this could be related to your web server’s outgoing spam filter. weForms notifications use the standard PHPMailer function by default included in WordPress, which can sometimes cause your outbound messages to be treated as spam.

The easiest way to resolve this is to set up an SMTP plugin on your website which will allow your messages to authenticate with the webserver directly and help them get past any kind of filter that might be getting in the way. I would also recommend reaching out to your hosting provider to see if their team is able to provide any additional insight on what might be intercepting your notifications.

Hopefully setting up SMTP gets your notifications working as expected, but please let us know if there is anything else that we can do to help!

Hello @dave8441,

Thank you for reaching out to support! You might need to exclude that page from the Edge Cache and see if that helps in CloudFlare.

Hello @nuevavidatv28,

?Thank you for reaching out to support! Per our support policies I’m going to mark this as resolved. Don’t hesitate to create another support request if yo are still having issues.

Hello @natsshop,

?Thank you for reaching out to support! I tried a few android devices and was unable to replicate what you were seeing on your form. However, there are so many different devices and different scenarios that could be giving you this but things you can do is make sure you have viewport settings set up. Then in weForms set your Settings -> Display Settings. There is an option to use theme CSS. This will allow you to use the custom CSS from your theme and to allow for customization in your form.

Thanks
Elana D.

Hello @clauded007,

?Thank you for reaching out to support! This warning seams to indicate there might be something with the name of your form, are you able to change the name of your form and see if that resolves that warning? Also, WordPress warnings can be safely be ignored and you can remove the warnings by putting the below code in your wp-config.php in the root directory of your site.

define( 'WP_DEBUG', false );

define( 'WP_DEBUG_DISPLAY', false );

Hello @askamys

Unfortunately we are not permitted to troubleshoot issues with Premium products in these support forums in accordance with the WordPress Guidelines, but we are more than happy to troubleshoot this problem through our Premium Support channel.

Could you create a Premium Support ticket through your weForms account so our team can investigate this problem further?

Thanks
Elana D.

Hello @nancymurray,

?Thank you for reaching out to support! You can use something like the below CSS in the link below. You can put this in your CSS file on your child theme, or you can add it to your customizer in WordPress.

Link to Gist

Thanks
Elana D.

Hello @larslemming,

Per our support guidelines, I’m going to mark this as resolved. Please don’t hesitate to reach out if you are still having any issues.

Thanks
Elana D.

Hello @dave8441,

?Thank you for reaching out to support! It looks like there might be an issue with the Rocket Loader conflicting with it. Can you test one of the two things can you Enable No-Conflict Mode in the WordPress Admin -> WeForms -> Settings, or disable Rocket Loader in CloudFlare and test and see if that may resolve the issue to help narrow down what is going on.

Thanks
Elana D.

Hello @larslemming,

?Thank you for reaching out to support! You can use conditional logic to display those fields that you are trying to represent. This would allow you to set a drop down IE: “Private Person” / “Company” to then display the website and company information you set the conditional logic. Then set the the field you want to display when the users matches the perspective dropdown value.

Thanks
Elana D.