Alisha Thomas

This issue is not resolved, so I have opened it back up. I’ve also submitted a 4th official support request (technically 5th, but the first was answered.)

• This reply was modified 6 hours, 2 minutes ago by Alisha Thomas.
• This reply was modified 5 hours, 58 minutes ago by Alisha Thomas.

I am seeing that all of these pages show x-grid-srcache-fetch: BYPASS. I can’t upload a screenshot or else I would show you. I can’t test https://cryobankamerica.com/resetpass though because redirects to https://cryobankamerica.com/lostpassword/?error=invalidkey. How would caching cause this redirect?

The screenshot didn’t attach, so here is the code:

<?php 

// Exclude specific pages from cache
function my_headers() {
    if( is_page( array( 'login', 'logout', 'register', 'lostpassword', 'resetpass', 'dashboard' ) ) ) {
        header( 'do-not-cache: true' ); // Gridpane's standard header
    }
}
add_action( 'template_redirect', 'my_headers' );

Hey Jeff, since the end of our last conversation, I thought the issue was resolved, but it wasn’t. I had already deleted the email and couldn’t find it, so I couldn’t respond. Since then, I have submitted at least 3 help requests through your form and received no replies. So, no, it is not disingenuous.

Based on the docs from Gridpane I followed, I’ve added this to my functions.php

Why is it this was working fine for years with caching on, but suddenly stopped a few months ago, same as others reported? Nothing was changed on the website, server, or caching,

I am having the same issue as many others. Considering we all started having it around the same time, and caching the TML pages doesn’t fix the issue, it seems like there is an issue with a recent update.

I’ve had the same issue. I’ve already cached these pages. This wasn’t an issue previously, but suddenly has been for the last couple of months, so it seems related to an update. I’ve also contact support multiple times to let you know this recommended solution does not work, but still haven’t heard back.