ecocaffe

Hi @rochdesigns,

Yes, we have Jetpack installed, which I have now disabled. I will be monitoring the error_log over the coming days and advise further.

Hi Steve,

We are receiving frequent timeout errors in the admin panel, but are not sure if related.

Thanks, Peter

Hi,

Here is the answer I got, after reconfirming that I am using the free version:

Hey there,

and thanks for your message. 

In this case as the matter is probably technical you can open a support thread in this forum of the free version, and soon our developer team will be with you, offering a solution or workaround.  

Regards,

Athena

YITH Customer Service

Looking forward to hearing from you.

Kind regards, Peter

Hi Alberto,

Thanks for your response. Is there a version that does allow this?

Kind regards, Peter

Hi Dan,

This issue has now been resolved.

“We believe that this issue is now fixed using the latest version of the browser extension.

Kindly uninstall your current browser extension and install the latest one.

Hope this helps. Please let us know how it goes.
Regards, ExpressVPN Support”

An initial test has shown the fix to be working.

Regards, Peter

Hi Dan,

I have followed up with them and here is their feedback:

“We’ve raised the issue but we still don’t have an update. Rest assured, we’ll send you an email as soon as possible.

Also, the WooCommerce team would not have a way of checking the progress of this ticket as you are the only one with access.”

Regards, Peter

Hi Dan,

Thanks for the information and excellent support! This is working.

PS: Destination code needs to be set to “All Allowed” in the WSB Rule Settings, which on the WBS Shipping Rules screen is shown as “Any”.

@mrclayton

Thanks for the quick resolution on your end. I will get the developer to review and re-install.

Kind regards

Hi @mrclayton

Thanks for the quick confirmation.

We had installed the plugin, but got an error message when entering the BSB.

The following day we had a critical error on our website: https://snipboard.io/OxjQYS.jpg

Our tech team had to uninstall your extension, as they thought there was a conflict. After uninstalling the extension, the website was working again.

Kind regards

Hi Dan,

Thanks for the prompt feedback.

I have passed your feedback onto ExpressVPN Support and they have escalated it. For now, we have had to deactivate the ExpressVPN extension.

Kind regards
Peter