e093333

Ok, thanks for your help.

I switched to the default Twenty Fifteen theme with all other plugins deactivated and didnt receive an email at all. I had this problem with the current theme and had to install Postman SMTP plugin. I turned SMTP plugin back on with the twenty fifteen theme and got email but still no download code.

Yes, and switch back to current.

I’m afraid I dont know how to do that. Can I simply install it, and if so how do I get back to my current theme?

One the default template, I added one additional line between {DOWNLOADS} and —CUSTOMER DETAILS— and still did not receive the download code.

Here is the default mail template:

[AUTO-RESPONSE – PLEASE DO NOT REPLY]

Dear {FIRSTNAME},

Your order has been received. Thank you!
The details of your order follow…

————— ORDER DETAILS —————

{STATUS}
{CART}

————— DOWNLOAD DETAILS —————
These are available for download via:
{DOWNLOADS}

————— CUSTOMER DETAILS —————

{NAME}
{ADDRESS}

————— CONTACT DETAILS —————

{CONTACT}

————— OTHER INFORMATION (if applicable) —————

{REFCOMM}
—

If you have questions or concerns, please contact us.
Thank you for ordering with us.

Hi,

I’m only using PayPal and the email template for that merchant gateway is completely blank.

Thanks