DylanAuty

Hi there,

Thank you so much for getting in touch.

Could I ask you to please send me a link of the page where the map is not displaying? (Or is causing conflicts with scrolling)

This will allow me to debug the issue and identify the cause of the issue.

Hi @netojose,

Thank you so much for getting in touch, we really appreciate your time.

Could I ask you to navigate to Live Chat -> Settings -> Offline Messages -> And confirm that the ‘Do not allow users to send offline messages’ option is not enabled?

This should then allow the offline chat box to display on the site as intended.

Hi @justinjross,

Thank you so much for taking the time to get in touch.

Our sincere apologies for the issues you are having on your side.

Could I ask you to confirm what occurs when the agent email address is changed? Are the settings storing but not taking affect, or are the settings not storing on your side?

I look forward to assisting with this issue and getting it resolved ASAP for you.

Hi @abonneville,

Thank you so much for your time on this one.

Could I ask you to get in touch with us here: https://wp-livechat.com/contact-us

This will allow us to move forward with more advanced debugging from our side.

Our sincere apologies for the back and forth on this one.

Hi @abonneville,

Thank you so much for getting in touch, we really appreciate your time.

I visited your site and noticed a JavaScript error on the page. Are you aware of this issue on your site?

JavaScript errors may prevent functionality on the page. However if the chat is functioning as intended, but simply not storing the messages it is possible that this is related to a PHP error on the server.

Do you have access to your PHP error logs?

Hi @nhhsm,

Thank you so much for getting in touch, we really appreciate your time.

Could I ask you to confirm what version of PHP your site is running on?

This would be a great help in identifying the issue. If you are unsure, you can obtain this information from your host.

Hi @aberry,

Thank you so much for reporting the issue to us, we really do want to assist in getting this issue resolved.

I visited your site, and it appears you are not using our map on the page, is that correct?

Could I ask you to add the map back onto the page, so that I can have a look at the conflict from my side?

We believe this may simply be a JavaScript conflict which can be resolved, in order for both plugins to function as intended.

I look forward to hearing back from you.

Hi @amc11,

Fantastic news, glad to hear that helped!

Please do get in touch if you ever need anything else.

Hi @chrishpz & @ersecchio83,

So sorry for the delay, I have been out of office and could not respond as soon as I would have liked to.

Please note that the latest version is scheduled for official release soon. Unfortunately our previous release date was pushed back due to additional issues which we needed to resolve.

If you would like access to the beta copy, please get in touch via our support desk on our site: https://wp-livechat.com/contact-us – And we would be more than happy to provide it to you.

Thank you for your time.

Hi there,

Thank you so much for getting in touch, we really appreciate your time.

I had a look at your site and it appears the Google Maps API is being included more than once on the page. We include this library by default as it is required in order to render the map.

However in the event that your theme or another plugin includes this library as well, it is possible for issues such as this to occur.

Could I ask if your theme, or another plugin, makes use of the Google Maps API for map rendering or perhaps location based systems?

I look forward to hearing back from you.

Hi @firasab,

Not a problem, I do understand.

Our Visitor Generated Markers Add-on does allow users to add markers to a map. However with that being said, this will not currently allow for those users to edit the marker after it has been added.

You can find out more information on our website regarding the Visitor Generated Markers Add-on.

I hope this helps?

Hi @peterb63,

Thank you so much for getting in touch and reporting your issue.

I have had a look at the page, and the Master Slider support team is correct. We will need to provide you with some custom initialization code to initialize the map when the new slider is loaded.

Could I ask you to get in touch here: https://www.wpgmaps.com/contact-us/ – And we will provide you with the code and the steps required to apply the code.

We look forward to hearing back from you.

Hi Laura,

Thank you so much for getting in touch, we really appreciate your time on this one.

I visited the link provided with this thread, however it appears the page is no longer present. Could I ask you to provide me with a new link so that I may run a few tests?

I look forward to hearing back from you.

Hi @adamaxwell628,

Thank you so much for getting in touch we really appreciate your time.

Please note that some of our translation files are incomplete, meaning they have not been translated in entirety.

Could I ask what phrases are not translating specifically? I will then check to see if they are translated for you.

I look forward to hearing back from you.

Hi @erisal,

Thank you so much for your kind words, that really made my day!

Once again your time is truly appreciated.

Have a great day further.