DylanAuty

Hi @sylvaingord,

Thank you for confirming, I do appreciate it. Unfortunately, that is the issue as the plugin requires PHP 7 or above, as it uses return types. This also aligns with later WordPress versions requiring PHP 7 or above to function as expected.

We would highly recommend upgrading your PHP version as 5.6 reached end of life in 2019, and version 7 has also, more recently, reached end of life as well. For the latest PHP versions you can take a look at the official versioning page here: https://www.php.net/supported-versions.php

We do try our best to support older versions of PHP for an extended time, with PHP 5 still being supported earlier this year, but we did have to upgrade our code base to the latest standards and as a result had to drop support for PHP 5.

Hi @sylvaingord,

Thank you for getting in touch, we do appreciate your time. I am sorry for the trouble you are experiencing. Could I ask you to confirm what version of PHP you are using on your site? This can usually be found within your hosting control panel.

It appears your server is loading one of our files which includes a return declaration, but this is not expected within your PHP version, causing the error seen. Once I know more about your environment, I should be able to assist further.

Thank you, someone from our team will be in touch as soon as possible.

Hi @francescobattisti,

Thank you for getting in touch, we do appreciate your time.

Unfortunately, categories are a Premium feature and as a result I will need to ask that you reach out to us on our website instead. As per the www.remarpro.com guidelines, we are not allowed to offer any premium support via these threads as they are reserved for our basic (free) version of the plugin.

We’d be happy to discuss this with you further directly, once you have opened a support ticket on our website.

Note: This thread will be marked as resolved, for the reason mentioned above.

Glad to hear that helped @catkinson03 – Have a nice weekend! ??

Hi @technifreak,

Thank you for reaching out and for sharing the solution you found on your side, I’m sure that will be helpful to someone else.

I am sorry you never heard back from us, we will take look at our email system again to ensure things are not mistakenly flagged as spam.

Only a pleasure, and thank you for your understanding. Have a great day!

Hi @francescobattisti,

Thank you for getting in touch, we do appreciate your time. I had a look at your site and it appears you are using the OpenLayers engine, which does not include the triangular point in the info-window style.

Unfortunately, at this point in time there is no way to add this into the engine, although it is something we’ll consider adding support for in the future.

If this is important for your goals, I would recommend using the Google Maps mapping engine instead which includes that as a design element.

Hi @catkinson03,

Thank you for getting in touch, we do appreciate your time. I had a look at your site and it appears you may have enabled the Advanced Marker Element option within the settings which is still experimental.

This option uses a different marker rendering mode, but also causes issues with some other features like map theme’s as Google is moving this to a cloud based setting.

I’d recommend switching back to our default option instead under Maps > Settings > Markers > By setting “Marker Render Mode” to “Marker (Default)”

I hope this helps.

Hey @sdagency, I haven’t heard back from you and I’d really like to make contact with you as soon as possible.

Hoping to hear back soon. ??

Hi @sdagency,

Thank you for getting in touch. I am very sorry to hear you’ve had trouble getting a hold of our team. We do reply to most tickets in under 24 hours, with the exception of weekends (we are closed over weekends).

Do you have a website link or some other searchable information like a subject line that I can lookup on my side to find your message? I’d like to find your email address and reach out to you directly from my company email address.

As an alternative, if you have your email address listed somewhere on your website, please send me the link to that page so that I can retrieve it from there instead. www.remarpro.com doesn’t allow us to share email addresses in these threads.

Hi @celeste-9,

Thank you for getting in touch, we do appreciate your time.

Unfortunately, the title field is a premium field at this point in time. The address field is a basic field, which can either be a lat/lng coordinate combination or a readable address (filled in when adding the marker).

I’m sorry for any inconvenience this may have caused, we will consider adding the title field as a basic field in the future.

Hey @deltafactory – Fantastic, I’m glad to hear that helped you get around the issue on your side.

We’ll work on more robust solutions for this in the coming versions! ??

Hey @deltafactory,

Yes, I see, and I completely agree that’s something we could and should support in the plugin. I’ve logged this on our internal roadmap and we’ll start tracking the last edit date, or something similar, in the future, so that it can be included in these requests.

I’m linking this thread so that we can build something more robust for environments where that is a factor.

We do support extending any of the classes on the frontend as long as you are not running our developer mode, if you would like to implement something in the meantime. Here’s an example:

jQuery(($) => {
    
    WPGMZA.Map.prototype.__getRESTParameters = WPGMZA.Map.prototype.getRESTParameters;
    WPGMZA.Map.prototype.getRESTParameters = function(options){
		let options = this.__getRESTParameters(options);

        options.customvalue = true;

        return options;
	}
});

This is untested, and isn’t exactly a hook, but it is our official method for extension/overrides. These kinds of extensions can be added directly to our settings within the Custom JavaScript block (to ensure the load order is correct), and should run as expected.

You may also find some of our PHP hooks helpful for updating a meta value: https://docs.wpgmaps.com/hooks

Hey @soldier99,

Thank you for reaching out. That is a good suggestion and we’ll definitely consider it!

I’m adding this to our feature request list now, and we’ll consider it when planning future updates.